Matrack Support Page
  • Welcome to the Matrack Help Doc
  • ELD
    • Welcome to Matrack's ELD Support Portal
      • Product Support and Help Guides
      • Categories
        • General Service Guides
          • How to activate the account and get the credentials
          • How to purchase the device
          • How to Order ELD Cables
          • Shipping options
          • How to Reactivate Your Matrack ELD Account
          • Subscription plans for ELD
          • How to integrate your ELD account with Highway and get the API token Key
          • ELD installation guide
          • ELD Cancellation Process
          • How to contact support
        • Matrack ELD Fleet Admin Portal Guides
          • How to log in and log out of the Matrack Fleet Admin website
          • Highway API Service Activation Guide
          • How to add a vehicle from the Fleet Admin Portal
          • How to add a driver from the Fleet Admin Portal
          • How to generate State Mileage Reports
          • How to generate IFTA Fuel Tax reports
          • How to View Logs
          • How can Fleet Managers/Admin view the PDF Logs?
          • How to Edit Carrier Details
          • How to Add/Edit Fleet Admin/Manager Roles
          • How to Edit Timezone Info
          • How to Send Logs to FMCSA
          • How to View or Email DVIR
          • How to Assign Unidentified Events
          • How to Reset Password for the Matrack Driver App
          • How to Fix Invalid VIN Error while adding the vehicle
          • How to deactivate/reactivate Vehicle Profile on the Fleet Dashboard
          • Viewing GPS Tracking for Your Trucks
          • How to deactivate/reactivate a Driver profile
          • How to change vehicle speed from MPH to KPH
          • How do you generate a driver review link to send to brokers?
          • How do you send your driver's broker reviews to new brokers/ how can you view the reviews yourself?
        • Matrack ELD Driver App Guides
          • USA Property Carrier Cycle Complete Guide
          • How to Connect Your ELD Device
          • Changing Duty Status
          • Adding a DVIR
          • How to Certify Your Daily Logs in the Matrack ELD Driver App
          • How to approve multiple days from the "Unapproved Dates" option
          • How to sync your activity data with Highway.com
          • How to Read & View HOS Clocks in the Matrack Driver App
          • Adding Trailers and Shipping Documents
          • DOT inspection mode
          • How to log in and log out from the Driver App
          • How to Check Remaining Shift Time
          • How to add past events
          • How to add missing data in events
          • Transferring ELD Data to FMCSA
          • MT Device Firmware Upgrade Guide
          • Managing Unidentified Driving Events
          • How to add/edit driver profile
          • How to enable adverse conditions exemption
          • How to resolve Missing Event Data error while certifying logs
          • How to Update Your Carrier Details in the Matrack ELD Driver App
          • How to Update Your Time Zone on the Matrack ELD Driver App
          • How to Change Your Password on the Matrack ELD Driver App
          • How to Add or Update your driver signature in the Matrack ELD Driver App
          • How to Enable/Disable Voice Status Assist in the Matrack ELD Driver App
          • How to Enable/Disable Night Mode in the Matrack ELD Driver App
          • How to Use Split Sleeper Berth in the Matrack ELD Driver App
          • How to add or enable co-driver
          • How to contact support from the app
          • How to Update Your Cycle Rule
          • How to use Yard Move from the Matrack Driver App
          • How to use Personal Conveyance from the Matrack Driver App
          • How to update the Matrack Driver App
          • California Property Carrier Cycle Rules
          • Daily Driving Time Limits
          • Complete Guide to Recap Hours
          • Troubleshooting Log Sync Issues
          • Automatic Driving Status Switch
          • Account Deactivation & Reactivation Guide
          • Accessing the In-App User Guide
  • GPS & Dashcam
    • Welcome to Matrack's GPS & Dashcam Support Portal
      • Product Support and Help Guides
      • Categories
        • Device Installation and Setup
          • MA9275 - Portable Tracker
          • MA1085 - Asset Tracker
          • MA2105 - Hardwired Tracker
          • XT2469 - 4G OBD
          • ST-4345 Weatherproof Hardwired Tracker
          • Dashcam - JC261
        • Admin Website
          • How to Log In to Your Account
          • Where can I find the devices under my account?
          • Where can I find the list of email addresses and phone number for getting the alerts?
          • How to Change Your Account Password
          • How can I select the alert options that I require?
          • How can I change the timezone?
          • How can I add / edit the email ID and phone number for alerts?
          • How can I assign a tracker to a vehicle?
          • How to remove a vehicle which is already assigned?
          • How to change the update interval of your Asset tracker?
          • How to View / Add / Edit / Delete subgroup ?
          • How to View / Edit sub-user permissions?
          • How to create Geofence?
          • How to create Aggressive Geofence?
          • How to view or Delete Geofence?
          • How to view or Delete Aggressive Geofence?
          • How to create a Landmark?
          • How to View / Edit Landmark?
          • How can I generate the Landmark report?
          • How can I get the track history of the vehicle?
          • How can I generate the Travel Log Report?
          • How can I get a start and stop report of my vehicle?
          • How can I get the State Mileage Report for GPS Trackers?
          • How can I get the Mileage report?
          • How to get the DTC report?
          • How can track one selected vehile only?
          • How can I get the Trip report for selected dates?
          • How can I get the current location location of all the devices in my account?
          • How to Search for a driver on the map ?
          • How to contact Support from the tracking platform?
          • Map Zoom Controls
          • Map and Satellite Views
          • Refresh Tracker Location
          • How to log out from the account?
        • Phone App
          • How to download the app?
          • How to refresh the app to see live locations
          • How to change the terrain view in the app?
          • Hot to login to the app and logout from the app
          • Where can I find the devices under my account from the app?
          • Where can I find the list of email addresses and phone number for getting the alerts?
          • How can I change the password of my account from the app?
          • How can I select the alert options that I require from the app?
          • How can I change the timezone through the app?
          • How can I add/edit the email ID and phone number for alerts from the app?
          • How can I assign a tracker to a vehicle from the app?
          • How to remove a vehicle that is already assigned from the app?
          • How do I change the update interval of the Asset tracker from the app?
          • How to View / Add / Edit / Delete subgroup from the app?
          • How to create Geofence from the app?
          • How can I get the track history of the vehicle from the app?
          • How can I generate the Travel Log Report from the app?
          • How can I get a start and stop report of my vehicle from the app?
          • How can I get the State Mileage Report from the app?
          • How can I get the Mileage report from the app?
          • How can I get the Trip report for selected dates from the app?
          • How can I get the current location location of all the devices in my account from the app?
          • How to Search a driver on the map from the app?
          • Map Zoom Controls
          • Map and Satellite Views
          • Refresh Tracker Location
        • General FAQs
          • How to Activate Your GPS Tracker?
          • How to Reactivate Your GPS Tracker?
          • How to Cancel Your GPS Tracker Subscription?
          • Where can I purchase the GPS tracker?
          • What is the replacement process?
          • Shipping Options Guide
  • Trailer Tracking
    • Welcome to Matrack's Trailer Tracking Help Page
      • Device Activation Guide
      • Installation and Testing Guide
      • Features and Benefits
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Matrack Inc

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  1. CHOOSE YOUR PRODUCTS

Compliance & Logs

Access a wide range of guides to help you stay compliant and manage your logs effectively. From understanding regulations to troubleshooting log issues, these resources provide step-by-step assistance to ensure your operations remain seamless and fully compliant.

  1. How to Send Logs to FMCSA

  2. DOT inspection mode

  3. How to Read & View HOS Clocks in the Driver App

  4. Accessing the In-App User Guide

  5. Complete Guide to Recap Hours

  6. Daily Driving Time Limits

  7. California Property Carrier Cycle Rules

  8. Property Carrier Cycle Complete Guide

Last updated 2 months ago