Matrack Support Page
  • Welcome to the Matrack Help Doc
  • ELD
    • Welcome to Matrack's ELD Support Portal
      • Product Support and Help Guides
      • Categories
        • General Service Guides
          • How to activate the account and get the credentials
          • How to purchase the device
          • How to Order ELD Cables
          • Shipping options
          • How to Reactivate Your Matrack ELD Account
          • Subscription plans for ELD
          • How to integrate your ELD account with Highway and get the API token Key
          • ELD installation guide
          • ELD Cancellation Process
          • How to contact support
        • Matrack ELD Fleet Admin Portal Guides
          • How to log in and log out of the Matrack Fleet Admin website
          • Highway API Service Activation Guide
          • How to add a vehicle from the Fleet Admin Portal
          • How to add a driver from the Fleet Admin Portal
          • How to generate State Mileage Reports
          • How to generate IFTA Fuel Tax reports
          • How to View Logs
          • How can Fleet Managers/Admin view the PDF Logs?
          • How to Edit Carrier Details
          • How to Add/Edit Fleet Admin/Manager Roles
          • How to Edit Timezone Info
          • How to Send Logs to FMCSA
          • How to View or Email DVIR
          • How to Assign Unidentified Events
          • How to Reset Password for the Matrack Driver App
          • How to Fix Invalid VIN Error while adding the vehicle
          • How to deactivate/reactivate Vehicle Profile on the Fleet Dashboard
          • Viewing GPS Tracking for Your Trucks
          • How to deactivate/reactivate a Driver profile
          • How to change vehicle speed from MPH to KPH
          • How do you generate a driver review link to send to brokers?
          • How do you send your driver's broker reviews to new brokers/ how can you view the reviews yourself?
        • Matrack ELD Driver App Guides
          • USA Property Carrier Cycle Complete Guide
          • How to Install and Connect Your ELD Device
          • Changing Duty Status
          • Adding a DVIR
          • How to Certify Your Daily Logs in the Matrack ELD Driver App
          • How to approve multiple days from the "Unapproved Dates" option
          • How to sync your activity data with Highway.com
          • How to Read & View HOS Clocks in the Matrack Driver App
          • Adding Trailers
          • DOT inspection mode
          • How to log in and log out from the Driver App
          • How to Check Remaining Shift Time
          • How to add past events
          • How to add missing data in events
          • Transferring ELD Data to FMCSA
          • MT Device Firmware Upgrade Guide
          • Managing Unidentified Driving Events
          • How to add/edit driver profile
          • How to enable adverse conditions exemption
          • How to resolve Missing Event Data error while certifying logs
          • How to View Your Carrier Details in the Matrack ELD Driver App
          • How to Update Your Time Zone on the Matrack ELD Driver App
          • How to Change Your Password on the Matrack ELD Driver App
          • How to Add or Update your driver signature in the Matrack ELD Driver App
          • How to Enable/Disable Voice Status Assist in the Matrack ELD Driver App
          • How to Enable/Disable Night/Dark Mode in the Matrack ELD Driver App
          • How to Use Split Sleeper Berth in the Matrack ELD Driver App
          • How to add or enable co-driver
          • How to contact support from the app
          • How to Update Your Cycle Rule
          • How to use Yard Move from the Matrack Driver App
          • How to use Personal Conveyance from the Matrack Driver App
          • How to update the Matrack Driver App
          • California Property Carrier Cycle Rules
          • Daily Driving Time Limits
          • Complete Guide to Recap Hours
          • Troubleshooting Log Sync Issues
          • Automatic Driving Status Switch
          • Account Deactivation & Reactivation Guide
          • Accessing the In-App User Guide
  • ELD New User Interface
  • GPS & Dashcam
    • Welcome to Matrack's GPS & Dashcam Support Portal
      • Product Support and Help Guides
      • Categories
        • Device Installation and Setup
          • MA9275 - Portable Tracker
          • MA1085 - Asset Tracker
          • MA2105 - Hardwired Tracker
          • XT2469 - 4G OBD
          • ST-4345 Weatherproof Hardwired Tracker
          • Dashcam - JC261
          • MA Dashcam M4000
        • Admin Website
          • How to Log In to Your Account
          • Where can I find the devices under my account?
          • Where can I find the list of email addresses and phone number for getting the alerts?
          • How to Change Your Account Password
          • How can I select the alert options that I require?
          • How can I change the timezone?
          • How can I add / edit the email ID and phone number for alerts?
          • How can I assign a tracker to a vehicle?
          • How to remove a vehicle which is already assigned?
          • How to change the update interval of your Asset tracker?
          • How to View / Add / Edit / Delete subgroup ?
          • How to View / Edit sub-user permissions?
          • How to create Geofence?
          • How to create Aggressive Geofence?
          • How to view or Delete Geofence?
          • How to view or Delete Aggressive Geofence?
          • How to create a Landmark?
          • How to View / Edit Landmark?
          • How can I generate the Landmark report?
          • How can I get the track history of the vehicle?
          • How can I generate the Travel Log Report?
          • How can I get a start and stop report of my vehicle?
          • How can I get the State Mileage Report for GPS Trackers?
          • How can I get the Mileage report?
          • How to get the DTC report?
          • How can track one selected vehile only?
          • How can I get the Trip report for selected dates?
          • How can I get the current location location of all the devices in my account?
          • How to Search for a driver on the map ?
          • How to contact Support from the tracking platform?
          • Map Zoom Controls
          • Map and Satellite Views
          • Refresh Tracker Location
          • How to log out from the account?
        • Phone App
          • How to download the app?
          • How to refresh the app to see live locations
          • How to change the terrain view in the app?
          • Hot to login to the app and logout from the app
          • Where can I find the devices under my account from the app?
          • Where can I find the list of email addresses and phone number for getting the alerts?
          • How can I change the password of my account from the app?
          • How can I select the alert options that I require from the app?
          • How can I change the timezone through the app?
          • How can I add/edit the email ID and phone number for alerts from the app?
          • How can I assign a tracker to a vehicle from the app?
          • How to remove a vehicle that is already assigned from the app?
          • How do I change the update interval of the Asset tracker from the app?
          • How to View / Add / Edit / Delete subgroup from the app?
          • How to create Geofence from the app?
          • How can I get the track history of the vehicle from the app?
          • How can I generate the Travel Log Report from the app?
          • How can I get a start and stop report of my vehicle from the app?
          • How can I get the State Mileage Report from the app?
          • How can I get the Mileage report from the app?
          • How can I get the Trip report for selected dates from the app?
          • How can I get the current location location of all the devices in my account from the app?
          • How to Search a driver on the map from the app?
          • Map Zoom Controls
          • Map and Satellite Views
          • Refresh Tracker Location
        • General FAQs
          • How to Activate Your GPS Tracker?
          • How to Reactivate Your GPS Tracker?
          • How to Cancel Your GPS Tracker Subscription?
          • Where can I purchase the GPS tracker?
          • What is the replacement process?
          • Shipping Options Guide
  • Trailer Tracking
    • Welcome to Matrack's Trailer Tracking Help Page
      • Device Activation Guide
      • Installation and Testing Guide
      • Features and Benefits
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Matrack Inc

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  • Welcome to Our Support Portal
  • Choose your role
  • Click here to find all the essential guides for getting started with the Matrack ELD App
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  1. ELD

Welcome to Matrack's ELD Support Portal

Last updated 5 months ago

Welcome to Our Support Portal

Your one-stop destination for assistance and guidance. Choose from a wide range of resources, including troubleshooting articles, step-by-step guides, and FAQs to help you resolve issues and get the most out of our products. We're here to ensure your experience is smooth and successful.

Choose your role

Click here to find all the essential guides for getting started with the Matrack ELD App

Product Support and Help Guides
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Drivers

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Fleet Managers/ Admins

Resources for users of the Matrack Fleet Admin Portal

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General/Service

Resources related to products, purchases, account, services, billing, general FAQs