# How to Order ELD Cables

## New Cable Orders

#### Required Information

1. **Vehicle Identification Number (VIN)**
   * Must provide complete and accurate VIN
   * Used to ensure cable compatibility
2. **Receiver's Details**
   * Email address for order updates
   * Complete shipping address
3. **Shipping Preference**
   * Select one of the following methods:
     * FedEx Overnight/USPS Overnight
     * FedEx 2-day
     * USPS Standard (3-5 days)

#### Pricing

* Standard cable cost: $15

### Replacement Cable Orders

#### Required Information

1. **Cable Type Verification**
   * Confirm the appropriate cable type for your vehicle
   * Recommended: Provide a photo of the truck's diagnostic port
2. **Vehicle Identification Number (VIN)**
   * Must provide complete and accurate VIN
   * Used to ensure cable compatibility
3. **Receiver's Details**
   * Email address for order updates
   * Complete shipping address

### Placing Your Order

Once you have gathered all the required information:

1. Contact our support team
2. Provide all necessary details
3. Confirm shipping preferences
4. Complete payment
5. Await order confirmation

{% hint style="warning" %}
**Important Notes**

* Keep order confirmation emails for reference
* Track shipment using the provided tracking information
* Contact support for any shipping-related questions
  {% endhint %}

### Need assistance? 

Contact our support team for help with your cable order.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.matrack.io/eld/readme/categories/general-service-guides/how-to-order-eld-cables.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.