> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/eld/readme/categories/general-service-guides/how-to-order-eld-cables.md).

# How to Order ELD Cables

## New Cable Orders

#### Required Information

1. **Vehicle Identification Number (VIN)**
   * Must provide complete and accurate VIN
   * Used to ensure cable compatibility
2. **Receiver's Details**
   * Email address for order updates
   * Complete shipping address
3. **Shipping Preference**
   * Select one of the following methods:
     * FedEx Overnight/USPS Overnight
     * FedEx 2-day
     * USPS Standard (3-5 days)

#### Pricing

* Standard cable cost: $15

### Replacement Cable Orders

#### Required Information

1. **Cable Type Verification**
   * Confirm the appropriate cable type for your vehicle
   * Recommended: Provide a photo of the truck's diagnostic port
2. **Vehicle Identification Number (VIN)**
   * Must provide complete and accurate VIN
   * Used to ensure cable compatibility
3. **Receiver's Details**
   * Email address for order updates
   * Complete shipping address

### Placing Your Order

Once you have gathered all the required information:

1. Contact our support team
2. Provide all necessary details
3. Confirm shipping preferences
4. Complete payment
5. Await order confirmation

{% hint style="warning" %}
**Important Notes**

* Keep order confirmation emails for reference
* Track shipment using the provided tracking information
* Contact support for any shipping-related questions
  {% endhint %}

### Need assistance? 

Contact our support team for help with your cable order.


---

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