> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/eld/readme/categories/general-service-guides/how-to-reactivate-your-matrack-eld-account.md).

# How to Reactivate Your Matrack ELD Account

## Reactivation With Existing Device

If you have your original ELD device:

1. Contact our support team
2. Provide new payment card details
3. Await confirmation of account reactivation

### Reactivation Without Device

If you need a new ELD device, please provide:

#### Required Information

1. **Vehicle Identification Number (VIN)**
   * Complete and accurate VIN number
   * Required for device compatibility
2. **Receiver's Details**
   * Email address for updates
   * Complete shipping address
3. **Shipping Preference**
   * Choose your preferred method:
     * FedEx Overnight/USPS Overnight
     * FedEx 2-day
     * USPS Standard (3-5 days)

#### Process

1. Contact our support team
2. Provide all required information
3. Complete payment setup
4. Receive shipping confirmation
5. Await device delivery

{% hint style="warning" %}
**Important Notes**

* Keep your reactivation confirmation for reference
* Track your device shipment using the provided tracking information
* Contact support if you need assistance with device setup
* Ensure payment information is current and accurate
  {% endhint %}

#### Need help with reactivation? 

Contact our support team for immediate assistance.