How to log in and log out from the Driver App

Matrack ELD Driver App Login and Logout Guide

Getting Started

Prerequisites

• Driver Account Status and Login Credentials

  • Verify your driver status with your carrier

  • Ensure you are properly added to the Matrack ELD system

  • Obtain the username and password from the Fleet Manager

If Not Added to the System

Contact your Fleet Manager to:

• Request addition to the carrier's ELD account

• Provide necessary driver documentation

• Receive your login credentials

App Installation

Android Users

1. Open the Google Play Store on your device

2. Search for "Matrack ELD Driver" or use the direct link: Google Play Store

3. Tap "Install" and wait for the completion

iOS Users

1. Open the App Store on your device

2. Search for "Matrack ELD" or use the direct link: App Store

3. Tap "Get" or "Install" and follow the prompts

Initial Setup

1. App Installation

   • Wait for the download to complete and Allow the app to install fully

2. Permission Settings

   • Allow all requested permissions when prompted

3. Location Services

   • Set location permission to "Allow all the time"

   • Verify location services are enabled in device settings

   • Keep GPS enabled during app use

Logging In

1. Launch App

   • Locate the Matrack ELD icon on your device

   • Tap to open the application

2. Enter Credentials

   • Type username and password exactly as provided (case sensitive)

   • Ensure no extra spaces are included

3. Login Process

   • Tap the "Login" button and Wait for authentication

   • Allow any additional permissions if prompted

Logging Out

1. Access Menu

   • Locate the menu icon (three horizontal lines) in the top-left corner

   • Tap to open the full menu and scroll to the bottom of the menu option

2. Initiate Logout

   • Find and select the "Logout" option

   • Wait for system checks to complete

   • Review any warnings or reminders

3. System Checks The app performs several important verifications:

   • Current duty status check

   • Unsigned logs verification

   • Pending data synchronization status

Important Logout Checks

The app will notify you if:

• Your current duty status is not "Off Duty"

• You have unsigned/unapproved logs for the current day

• Any data needs to be synchronized

Logout Options

You can choose to:

1. Complete the Full Logout Process

   • Change duty status to "Off Duty"

   • Review and certify all pending logs

   • Confirm all data is synchronized

2. Quick Logout

   • Proceed without certifying logs

   • Acknowledge any warnings

   • Schedule log certification for later

Important Notes

• Never share login information

• Report any unauthorized access

• Keep credentials documented securely

• GPS must remain enabled continuously

• Check network signal strength

• Best Practices

  • Certify logs daily

  • Monitor duty status regularly

  • Keep the app updated to the latest version

Need Help?

• Account Issues

  • Contact the Fleet Manager immediately

  • Document any error messages

  • Note specific login problems

  • Keep a record of contact attempts

• Technical Support

  • Contact the Matrack support team

  • Provide detailed issue description

  • Include error screenshots if possible

  • Note the app version and device type