> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/eld/readme/categories/matrack-eld-driver-app-guides/how-to-log-in-and-log-out-from-the-driver-app.md).

# How to log in and log out from the Driver App

## Matrack ELD Driver App Login and Logout Guide

### Getting Started

#### Prerequisites

* **Driver Account Status and Login Credentials**
  * Verify your driver status with your carrier.
  * Ensure you are properly added to the Matrack ELD system.
  * Obtain the username and password from the Fleet Manager.

#### If Not Added to the System

Contact your Fleet Manager to:

* Request an addition to the carrier's ELD account.
* Provide necessary driver documentation.
* Receive your login credentials.

### App Installation

#### Android Users

1. Open the Google Play Store on your device.
2. Search for "Matrack ELD Driver" or use the direct link: [Google Play Store](https://play.google.com/store/apps/details?id=com.matrack.eld)

<div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2F6tGSfAwXLTw649M5tZ8Y%2Fimage.png?alt=media&amp;token=d7d1aeb0-2bc2-44ea-ae40-abe48f6ad548" alt="" width="375"><figcaption></figcaption></figure></div>

3. Tap "Install" and wait for completion.

#### iOS Users

1. Open the App Store on your device.
2. Search for "Matrack ELD" or use the direct link: [App Store](https://apps.apple.com/us/app/matrack-eld/id1634745673)

<div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2FNI6ojN65YMxc5zt2GbC3%2Fimage.png?alt=media&amp;token=078d8b83-fa80-4c4e-83af-594d81df8de0" alt="" width="305"><figcaption></figcaption></figure></div>

1. Tap "Get" or "Install" and follow the prompts.

### Initial Setup

1. **App Installation**
   * Wait for the download to complete, and allow the app to install fully.
2. **Permission Settings**
   * Allow all requested permissions when prompted.
3. **Location Services**
   * Set location permission to "Allow all the time."
   * Verify location services are enabled in device settings.
   * Keep GPS enabled during app use.

### Logging In

1. **Launch App**
   * Locate the Matrack ELD icon on your device.
   * Tap to open the application.
2. **Enter Credentials**

   * Type username and password exactly as provided (case sensitive).

   <div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2F7WlBfSRvHNxi6lNlf8CE%2Fimage.png?alt=media&amp;token=a18f1f48-16aa-43b6-b873-3025c4600d19" alt="" width="335"><figcaption></figcaption></figure></div>

   * Ensure no extra spaces are included.
3. **Login Process**
   * Tap the "Login" button and Wait for authentication.
   * Allow any additional permissions if prompted.

### Logging Out

1. **Access Menu**

   * Locate the menu icon (three horizontal lines) in the top-left corner.
   * Tap to open the full menu and scroll to the bottom of the menu options.

   <div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2FGHPCqUUR9AOVUrbsKg1u%2Fimage.png?alt=media&amp;token=c2634154-cce5-4998-b446-b8d0d517045f" alt=""><figcaption></figcaption></figure></div>
2. **Initiate Logout**
   * Find and select the "Logout" option
   * Wait for system checks to complete
   * Review any warnings or reminders
3. **System Checks** The app performs several important verifications:
   * Current duty status check
   * Unsigned logs verification
   * Pending data synchronization status

#### Important Logout Checks

The app will notify you if:

* Your current duty status is not "Off Duty."
* You have unsigned/unapproved logs for the current day.
* Any data needs to be synchronized.

#### Logout Options

You can choose to:

1. **Complete the Full Logout Process**
   * Change duty status to "Off Duty."
   * Review and certify all pending logs
   * Confirm all data is synchronized
2. **Quick Logout**
   * Proceed without certifying logs
   * Acknowledge any warnings
   * Schedule log certification for later

### Important Notes

* Never share login information
* Report any unauthorized access
* Keep credentials documented securely
* GPS must remain enabled continuously
* Check network signal strength
* **Best Practices**
  * Certify logs daily
  * Monitor duty status regularly
  * Keep the app updated to the latest version

### Need Help?

* **Account Issues**
  * Contact the Fleet Manager immediately
  * Document any error messages
  * Note specific login problems
  * Keep a record of contact attempts
* **Technical Support**
  * Contact the Matrack support team
  * Provide a detailed issue description
  * Include error screenshots if possible
  * Note the app version and device type