How to log in and log out from the Driver App

Matrack ELD Driver App Login and Logout Guide

Getting Started

Prerequisites

• Driver Account Status and Login Credentials

  • Verify your driver status with your carrier.

  • Ensure you are properly added to the Matrack ELD system.

  • Obtain the username and password from the Fleet Manager.

If Not Added to the System

Contact your Fleet Manager to:

• Request an addition to the carrier's ELD account.

• Provide necessary driver documentation.

• Receive your login credentials.

App Installation

Android Users

1. Open the Google Play Store on your device.

2. Search for "Matrack ELD Driver" or use the direct link: Google Play Store

1. Tap "Install" and wait for completion.

iOS Users

1. Open the App Store on your device.

2. Search for "Matrack ELD" or use the direct link: App Store

1. Tap "Get" or "Install" and follow the prompts.

Initial Setup

1. App Installation

   • Wait for the download to complete, and allow the app to install fully.

2. Permission Settings

   • Allow all requested permissions when prompted.

3. Location Services

   • Set location permission to "Allow all the time."

   • Verify location services are enabled in device settings.

   • Keep GPS enabled during app use.

Logging In

1. Launch App

   • Locate the Matrack ELD icon on your device.

   • Tap to open the application.

2. Enter Credentials

   • Type username and password exactly as provided (case sensitive).

   

   • Ensure no extra spaces are included.

3. Login Process

   • Tap the "Login" button and Wait for authentication.

   • Allow any additional permissions if prompted.

Logging Out

1. Access Menu

   • Locate the menu icon (three horizontal lines) in the top-left corner.

   • Tap to open the full menu and scroll to the bottom of the menu options.

   
2. Initiate Logout

   • Find and select the "Logout" option

   • Wait for system checks to complete

   • Review any warnings or reminders

3. System Checks The app performs several important verifications:

   • Current duty status check

   • Unsigned logs verification

   • Pending data synchronization status

Important Logout Checks

The app will notify you if:

• Your current duty status is not "Off Duty."

• You have unsigned/unapproved logs for the current day.

• Any data needs to be synchronized.

Logout Options

You can choose to:

1. Complete the Full Logout Process

   • Change duty status to "Off Duty."

   • Review and certify all pending logs

   • Confirm all data is synchronized

2. Quick Logout

   • Proceed without certifying logs

   • Acknowledge any warnings

   • Schedule log certification for later

Important Notes

• Never share login information

• Report any unauthorized access

• Keep credentials documented securely

• GPS must remain enabled continuously

• Check network signal strength

• Best Practices

  • Certify logs daily

  • Monitor duty status regularly

  • Keep the app updated to the latest version

Need Help?

• Account Issues

  • Contact the Fleet Manager immediately

  • Document any error messages

  • Note specific login problems

  • Keep a record of contact attempts

• Technical Support

  • Contact the Matrack support team

  • Provide a detailed issue description

  • Include error screenshots if possible

  • Note the app version and device type