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How to log in and log out from the Driver App

Matrack ELD Driver App Login and Logout Guide

Getting Started

Prerequisites

  • Driver Account Status and Login Credentials

    • Verify your driver status with your carrier.

    • Ensure you are properly added to the Matrack ELD system.

    • Obtain the username and password from the Fleet Manager.

If Not Added to the System

Contact your Fleet Manager to:

  • Request an addition to the carrier's ELD account.

  • Provide necessary driver documentation.

  • Receive your login credentials.

App Installation

Android Users

  1. Open the Google Play Store on your device.

  2. Search for "Matrack ELD Driver" or use the direct link: Google Play Store

  1. Tap "Install" and wait for completion.

iOS Users

  1. Open the App Store on your device.

  2. Search for "Matrack ELD" or use the direct link: App Store

  1. Tap "Get" or "Install" and follow the prompts.

Initial Setup

  1. App Installation

    • Wait for the download to complete, and allow the app to install fully.

  2. Permission Settings

    • Allow all requested permissions when prompted.

  3. Location Services

    • Set location permission to "Allow all the time."

    • Verify location services are enabled in device settings.

    • Keep GPS enabled during app use.

Logging In

  1. Launch App

    • Locate the Matrack ELD icon on your device.

    • Tap to open the application.

  2. Enter Credentials

    • Type username and password exactly as provided (case sensitive).

    • Ensure no extra spaces are included.

  3. Login Process

    • Tap the "Login" button and Wait for authentication.

    • Allow any additional permissions if prompted.

Logging Out

  1. Access Menu

    • Locate the menu icon (three horizontal lines) in the top-left corner.

    • Tap to open the full menu and scroll to the bottom of the menu options.

  2. Initiate Logout

    • Find and select the "Logout" option

    • Wait for system checks to complete

    • Review any warnings or reminders

  3. System Checks The app performs several important verifications:

    • Current duty status check

    • Unsigned logs verification

    • Pending data synchronization status

Important Logout Checks

The app will notify you if:

  • Your current duty status is not "Off Duty."

  • You have unsigned/unapproved logs for the current day.

  • Any data needs to be synchronized.

Logout Options

You can choose to:

  1. Complete the Full Logout Process

    • Change duty status to "Off Duty."

    • Review and certify all pending logs

    • Confirm all data is synchronized

  2. Quick Logout

    • Proceed without certifying logs

    • Acknowledge any warnings

    • Schedule log certification for later

Important Notes

  • Never share login information

  • Report any unauthorized access

  • Keep credentials documented securely

  • GPS must remain enabled continuously

  • Check network signal strength

  • Best Practices

    • Certify logs daily

    • Monitor duty status regularly

    • Keep the app updated to the latest version

Need Help?

  • Account Issues

    • Contact the Fleet Manager immediately

    • Document any error messages

    • Note specific login problems

    • Keep a record of contact attempts

  • Technical Support

    • Contact the Matrack support team

    • Provide a detailed issue description

    • Include error screenshots if possible

    • Note the app version and device type

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