Troubleshooting Log Sync Issues

Understanding Sync Problems Most log syncing issues occur due to:

• Inactive internet connection or Poor network connectivity

• Incomplete sync process

Resolution Steps

1. Check Internet Connection

• Ensure device has active internet connection

• Verify cellular data or Wi-Fi is enabled

• Check signal strength and Test internet connection with other apps

2. Manual Sync Process

1. Open the Matrack ELD Driver App

2. Go to Dashboard

3. Click on the "Sync" button on the top right.

4. Wait until the sync is completed.

Best Practices

• Maintain stable internet connection

• Regularly check sync status

• Perform manual sync when needed

• Monitor for successful sync completion

Need Help?

If sync issues persist after following these steps:

• Contact technical support

• Document any error messages

• Keep track of internet connectivity status