Troubleshooting Log Sync Issues

Understanding Sync Problems Most log syncing issues occur due to:

• Inactive internet connection or Poor network connectivity

• Incomplete sync process

Resolution Steps

1. Check Internet Connection

• Ensure device has active internet connection

• Verify cellular data or Wi-Fi is enabled

• Check signal strength and Test internet connection with other apps

2. Manual Sync Process

1. Open the Matrack ELD Driver App

2. Tap the menu icon (three horizontal lines) in top-left corner

3. Select "Logs" from the menu

4. Locate the sync icons below the graph

5. Tap both icons to initiate manual sync

Best Practices

• Maintain stable internet connection

• Regularly check sync status

• Perform manual sync when needed

• Monitor for successful sync completion

Need Help?

If sync issues persist after following these steps:

• Contact technical support

• Document any error messages

• Keep track of internet connectivity status