> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/eld/readme/categories/matrack-eld-driver-app-guides/troubleshooting-log-sync-issues.md).

# Troubleshooting Log Sync Issues

### Understanding Sync Problems Most log syncing issues occur due to:

* Inactive internet connection or Poor network connectivity
* Incomplete sync process

## Resolution Steps

#### 1. Check Internet Connection

* Ensure device has active internet connection
* Verify cellular data or Wi-Fi is enabled
* Check signal strength and Test internet connection with other apps

#### 2. Manual Sync Process

1. Open the Matrack ELD Driver App
2. Go to Dashboard
3. Click on the "**Sync**" button on the top right.
4. Wait until the sync is completed.

<div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2FoGGdlMpsGJ9jHj5WRira%2FScreenshot%202025-05-08%20142351.png?alt=media&amp;token=4de5ed2a-33c8-4929-8d26-56ab5ca83985" alt=""><figcaption></figcaption></figure></div>

### *<mark style="color:blue;">Best Practices</mark>*

* Maintain stable internet connection
* Regularly check sync status
* Perform manual sync when needed
* Monitor for successful sync completion

### Need Help?

If sync issues persist after following these steps:

* Contact technical support
* Document any error messages
* Keep track of internet connectivity status