Matrack Support Page

Welcome to the Matrack Help Doc
ELD
- Welcome to Matrack's ELD Support Portal
  - Product Support and Help Guides
  - Categories
    General Service Guides
    How to activate the account and get the credentials
    How to purchase the device
    How to Order ELD Cables
    Shipping options
    How to Reactivate Your Matrack ELD Account
    Subscription plans for ELD
    How to integrate your ELD account with Highway and get the API token Key
    ELD installation guide
    ELD Cancellation Process
    How to contact support
    Matrack ELD Fleet Admin Portal Guides
    How to log in and log out of the Matrack Fleet Admin website
    Highway API Service Activation Guide
    How to add a vehicle from the Fleet Admin Portal
    How to add a driver from the Fleet Admin Portal
    How to generate State Mileage Reports
    How to generate IFTA Fuel Tax reports
    How to View Logs
    How can Fleet Managers/Admin view the PDF Logs?
    How to Edit Carrier Details
    How to Add/Edit Fleet Admin/Manager Roles
    How to Edit Timezone Info
    How to Send Logs to FMCSA
    How to View or Email DVIR
    How to Assign Unidentified Events
    How to Reset Password for the Matrack Driver App
    How to Fix Invalid VIN Error while adding the vehicle
    How to deactivate/reactivate Vehicle Profile on the Fleet Dashboard
    Viewing GPS Tracking for Your Trucks
    How to deactivate/reactivate a Driver profile
    How to change vehicle speed from MPH to KPH
    How do you generate a driver review link to send to brokers?
    How do you send your driver's broker reviews to new brokers/ how can you view the reviews yourself?
    Matrack ELD Driver App Guides
    USA Property Carrier Cycle Complete Guide
    How to Connect Your ELD Device
    Changing Duty Status
    Adding a DVIR
    How to Certify Your Daily Logs in the Matrack ELD Driver App
    How to approve multiple days from the "Unapproved Dates" option
    How to sync your activity data with Highway.com
    How to Read & View HOS Clocks in the Matrack Driver App
    Adding Trailers and Shipping Documents
    DOT inspection mode
    How to log in and log out from the Driver App
    How to Check Remaining Shift Time
    How to add past events
    How to add missing data in events
    Transferring ELD Data to FMCSA
    MT Device Firmware Upgrade Guide
    Managing Unidentified Driving Events
    How to add/edit driver profile
    How to enable adverse conditions exemption
    How to resolve Missing Event Data error while certifying logs
    How to Update Your Carrier Details in the Matrack ELD Driver App
    How to Update Your Time Zone on the Matrack ELD Driver App
    How to Change Your Password on the Matrack ELD Driver App
    How to Add or Update your driver signature in the Matrack ELD Driver App
    How to Enable/Disable Voice Status Assist in the Matrack ELD Driver App
    How to Enable/Disable Night Mode in the Matrack ELD Driver App
    How to Use Split Sleeper Berth in the Matrack ELD Driver App
    How to add or enable co-driver
    How to contact support from the app
    How to Update Your Cycle Rule
    How to use Yard Move from the Matrack Driver App
    How to use Personal Conveyance from the Matrack Driver App
    How to update the Matrack Driver App
    California Property Carrier Cycle Rules
    Daily Driving Time Limits
    Complete Guide to Recap Hours
    Troubleshooting Log Sync Issues
    Automatic Driving Status Switch
    Account Deactivation & Reactivation Guide
    Accessing the In-App User Guide
GPS & Dashcam
- Welcome to Matrack's GPS & Dashcam Support Portal
  - Product Support and Help Guides
  - Categories
    Device Installation and Setup
    MA9275 - Portable Tracker
    MA1085 - Asset Tracker
    MA2105 - Hardwired Tracker
    XT2469 - 4G OBD
    ST-4345 Weatherproof Hardwired Tracker
    Dashcam - JC261
    Admin Website
    How to Log In to Your Account
    Where can I find the devices under my account?
    Where can I find the list of email addresses and phone number for getting the alerts?
    How to Change Your Account Password
    How can I select the alert options that I require?
    How can I change the timezone?
    How can I add / edit the email ID and phone number for alerts?
    How can I assign a tracker to a vehicle?
    How to remove a vehicle which is already assigned?
    How to change the update interval of your Asset tracker?
    How to View / Add / Edit / Delete subgroup ?
    How to View / Edit sub-user permissions?
    How to create Geofence?
    How to create Aggressive Geofence?
    How to view or Delete Geofence?
    How to view or Delete Aggressive Geofence?
    How to create a Landmark?
    How to View / Edit Landmark?
    How can I generate the Landmark report?
    How can I get the track history of the vehicle?
    How can I generate the Travel Log Report?
    How can I get a start and stop report of my vehicle?
    How can I get the State Mileage Report for GPS Trackers?
    How can I get the Mileage report?
    How to get the DTC report?
    How can track one selected vehile only?
    How can I get the Trip report for selected dates?
    How can I get the current location location of all the devices in my account?
    How to Search for a driver on the map ?
    How to contact Support from the tracking platform?
    Map Zoom Controls
    Map and Satellite Views
    Refresh Tracker Location
    How to log out from the account?
    Phone App
    How to download the app?
    How to refresh the app to see live locations
    How to change the terrain view in the app?
    Hot to login to the app and logout from the app
    Where can I find the devices under my account from the app?
    Where can I find the list of email addresses and phone number for getting the alerts?
    How can I change the password of my account from the app?
    How can I select the alert options that I require from the app?
    How can I change the timezone through the app?
    How can I add/edit the email ID and phone number for alerts from the app?
    How can I assign a tracker to a vehicle from the app?
    How to remove a vehicle that is already assigned from the app?
    How do I change the update interval of the Asset tracker from the app?
    How to View / Add / Edit / Delete subgroup from the app?
    How to create Geofence from the app?
    How can I get the track history of the vehicle from the app?
    How can I generate the Travel Log Report from the app?
    How can I get a start and stop report of my vehicle from the app?
    How can I get the State Mileage Report from the app?
    How can I get the Mileage report from the app?
    How can I get the Trip report for selected dates from the app?
    How can I get the current location location of all the devices in my account from the app?
    How to Search a driver on the map from the app?
    Map Zoom Controls
    Map and Satellite Views
    Refresh Tracker Location
    General FAQs
    How to Activate Your GPS Tracker?
    How to Reactivate Your GPS Tracker?
    How to Cancel Your GPS Tracker Subscription?
    Where can I purchase the GPS tracker?
    What is the replacement process?
    Shipping Options Guide
Trailer Tracking
- Welcome to Matrack's Trailer Tracking Help Page

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ELD

Welcome to Matrack's ELD Support Portal

Product Support and Help Guides

Last updated 1 month ago

Explore comprehensive guides designed to help you navigate our products with ease. Choose from a wide category of topics to find step-by-step instructions, troubleshooting tips, and best practices for using our services efficiently.

Select a product area

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Driver App Basics/ Getting Started

Pair the ELD with the app, Change your duty Status, Add DVIR, etc

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Generating Reports

Request reports for various needs such as IFTA, Fuel Tax, State Mileage, Driver Logs

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Billing & Fulfillment Support

Find quick solutions for your queries on subscriptions, payments, and order processing.

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Compliance/ Logs

View logs, inspections, DVIR reports, and compliance risks. Know more about compliance and rules

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Fleet Admin Dashboard

Manage vehicles, assets, drivers, inspections, violations, reports, dispatches, fuel, compliance, and safety.

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General Service Support

Get essential information, and support resources to help you navigate purchasing, installation, subscriptions, integrations, billing, etc