# Welcome to the Matrack Help Doc

### **Welcome to Our Support Portal**

Your one-stop destination for assistance and guidance. Choose from a wide range of resources, including troubleshooting articles, step-by-step guides, and FAQs to help you resolve issues and get the most out of our products. We're here to ensure your experience is smooth and successful.

<table data-view="cards" data-full-width="false"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>ELD Device Help manuals</strong></td><td></td><td></td><td><a href="/files/V0xL574Bu6mAvViO34FX">/files/V0xL574Bu6mAvViO34FX</a></td><td><a href="/pages/kzTlst3tKo255yz4YpDi">/pages/kzTlst3tKo255yz4YpDi</a></td></tr><tr><td><strong>GPS &#x26; Dashcam Help Manuals</strong></td><td></td><td></td><td><a href="/files/jKvbLToRHpknNpdE2f8J">/files/jKvbLToRHpknNpdE2f8J</a></td><td><a href="/pages/Z9GB41sUU94P7n4hYYOR">/pages/Z9GB41sUU94P7n4hYYOR</a></td></tr><tr><td><strong>Trailer Tracking Platform Help Manuals</strong></td><td></td><td></td><td><a href="/files/mKiC1ylhQ3JMyvZhDaAO">/files/mKiC1ylhQ3JMyvZhDaAO</a></td><td><a href="/pages/z17RwCdhrguJ6sCALukO">/pages/z17RwCdhrguJ6sCALukO</a></td></tr></tbody></table>


# Welcome to Matrack's ELD Support Portal

***

### **Welcome to Our Support Portal**

Your one-stop destination for assistance and guidance. Choose from a wide range of resources, including troubleshooting articles, step-by-step guides, and FAQs to help you resolve issues and get the most out of our products. We're here to ensure your experience is smooth and successful.

## Choose your role

***

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Drivers</strong> </td><td><p></p><p>Resources for Drivers </p></td><td><a href="/files/A7adCc0mY495lnoaGglx">/files/A7adCc0mY495lnoaGglx</a></td><td></td><td><a href="/pages/dzGU6YIjb7jgJwlx7s0N">/pages/dzGU6YIjb7jgJwlx7s0N</a></td></tr><tr><td><strong>Fleet Managers/ Admins</strong></td><td><p></p><p>Resources for users of the Matrack Fleet Admin Portal</p></td><td><a href="/files/jzkF50uNiRBrZH6VLx5p">/files/jzkF50uNiRBrZH6VLx5p</a></td><td></td><td><a href="/pages/NfOIpB27tswiGTXjWiqL">/pages/NfOIpB27tswiGTXjWiqL</a></td></tr><tr><td><strong>General/Service</strong></td><td><p></p><p>Resources related to products, purchases, account, services, billing, general FAQs</p></td><td><a href="/files/jqWuc8pm4CycJHg4QHPT">/files/jqWuc8pm4CycJHg4QHPT</a></td><td></td><td><a href="/pages/PFvGKi4zqnYmuj2n2oaR">/pages/PFvGKi4zqnYmuj2n2oaR</a></td></tr></tbody></table>

### [Click here to find all the essential guides for getting started with the Matrack ELD App ](/choose-your-products/driver-app-basics-getting-started)

***

{% content-ref url="/pages/vopZglv1j7saeY8n2kbw" %}
[Product Support and Help Guides](/eld/readme/product-support-and-help-guides)
{% endcontent-ref %}

{% content-ref url="/pages/U2Ypvi6DVAnw8HxrfHwW" %}
[Categories](/eld/readme/categories)
{% endcontent-ref %}


# Product Support and Help Guides

Explore comprehensive guides designed to help you navigate our products with ease. Choose from a wide category of topics to find step-by-step instructions, troubleshooting tips, and best practices for using our services efficiently.

## Select a product area

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Driver App Basics/ Getting Started</strong></td><td>Pair the ELD with the app, Change your duty Status, Add DVIR, etc</td><td></td><td><a href="/pages/AWCJyTAcCfAIzddOPVHj">/pages/AWCJyTAcCfAIzddOPVHj</a></td><td><a href="/files/4iMCHj7jdWh0QDNC0YyA">/files/4iMCHj7jdWh0QDNC0YyA</a></td></tr><tr><td><strong>Generating Reports</strong></td><td>Request reports for various needs such as IFTA, Fuel Tax, State Mileage, Driver Logs</td><td></td><td><a href="/pages/roxlboBEsq1jSX8QHZez">/pages/roxlboBEsq1jSX8QHZez</a></td><td><a href="/files/ldkI7qI54j8LUfZgD066">/files/ldkI7qI54j8LUfZgD066</a></td></tr><tr><td><strong>Billing &#x26; Fulfillment Support</strong></td><td>Find quick solutions for your queries on subscriptions, payments, and order processing.</td><td></td><td><a href="/pages/sxg0OYCwAsw5wWVGXZek">/pages/sxg0OYCwAsw5wWVGXZek</a></td><td><a href="/files/CK6GLUvF0aXjfE9Rx4xr">/files/CK6GLUvF0aXjfE9Rx4xr</a></td></tr><tr><td><strong>Compliance/ Logs</strong></td><td>View logs, inspections, DVIR reports, and compliance risks. Know more about compliance and rules</td><td></td><td><a href="/pages/6ZMivjSoWGCVjgFduzPS">/pages/6ZMivjSoWGCVjgFduzPS</a></td><td><a href="/files/3EbLHgkqOMlpM5aQzqgt">/files/3EbLHgkqOMlpM5aQzqgt</a></td></tr><tr><td><strong>Fleet Admin Dashboard</strong> </td><td>Manage vehicles, assets, drivers, inspections, violations, reports, dispatches, fuel, compliance, and safety.</td><td></td><td><a href="/pages/qseER7J93Y2Dlq2Cl3bD">/pages/qseER7J93Y2Dlq2Cl3bD</a></td><td><a href="/files/QJplvbB85iSJ7BYE0USI">/files/QJplvbB85iSJ7BYE0USI</a></td></tr><tr><td> <strong>General Service Support</strong></td><td>Get essential information, and support resources to help you navigate purchasing, installation, subscriptions, integrations, billing, etc</td><td></td><td><a href="/pages/oflnFFHQA1NlrRoxIpSg">/pages/oflnFFHQA1NlrRoxIpSg</a></td><td><a href="/files/jOA8dq2P5xFMCN1PRjlw">/files/jOA8dq2P5xFMCN1PRjlw</a></td></tr></tbody></table>


# Categories

{% content-ref url="/pages/oflnFFHQA1NlrRoxIpSg" %}
[General Service Guides](/eld/readme/categories/general-service-guides)
{% endcontent-ref %}

{% content-ref url="/pages/NfOIpB27tswiGTXjWiqL" %}
[Matrack ELD Fleet Admin Portal Guides](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides)
{% endcontent-ref %}

{% content-ref url="/pages/dzGU6YIjb7jgJwlx7s0N" %}
[Matrack ELD Driver App Guides](/eld/readme/categories/matrack-eld-driver-app-guides)
{% endcontent-ref %}


# General Service Guides

This comprehensive guide provides step-by-step instructions, essential information, and support resources to help you navigate purchasing, installation, subscriptions, integrations, billing, etc.

1. [How to activate the account and get the credentials](/eld/readme/categories/general-service-guides/how-to-activate-the-account-and-get-the-credentials)
2. [How to purchase the device](/eld/readme/categories/general-service-guides/how-to-purchase-the-device)
3. [Subscription plan for ELD](/eld/readme/categories/general-service-guides/subscription-plans-for-eld)
4. [Shipping options](/eld/readme/categories/general-service-guides/shipping-options)
5. [How to Reactivate Your Matrack ELD Account](/eld/readme/categories/general-service-guides/how-to-reactivate-your-matrack-eld-account)
6. [Subscription plans for ELD](/eld/readme/categories/general-service-guides/subscription-plans-for-eld)
7. [How to integrate your ELD account with Highway and get the API token Key](/eld/readme/categories/general-service-guides/how-to-integrate-your-eld-account-with-highway-and-get-the-api-token-key)
8. [ELD installation guide](/eld/readme/categories/general-service-guides/eld-installation-guide)
9. [ELD Cancellation Process](/eld/readme/categories/general-service-guides/eld-cancellation-process)
10. [How to contact support](/eld/readme/categories/general-service-guides/how-to-contact-support)
11. [Highway API Service Activation Guide](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/highway-api-service-activation-guide)


# How to activate the account and get the credentials

## How to Register and Activate Your Matrack ELD

### Initial Registration

1. Visit the [Matrack ELD Registration](https://eld.matrackinc.com/Registration/) website: <https://eld.matrackinc.com/Registration/>
2. Complete the registration form with the required&#x20;
3. Submit the form to create your account
4. Check your email for:
   * [Admin Portal website link](https://eld.matrackinc.com/adminNew/view/login.php)
   * Login credentials

### First-Time Login Process

#### Accessing Admin Portal

1. Use the provided[ Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) link

<div align="left"><figure><img src="/files/uazv8oIMxvJsLDNt3a3r" alt="" width="563"><figcaption></figcaption></figure></div>

2. Enter your login credentials
3. Complete initial login

#### Adding Driver Information

1. Locate the "Add Driver" prompt in the dialog box

<div align="left"><figure><img src="/files/DkuW1ty9NApQ2dbOLzT3" alt=""><figcaption></figcaption></figure></div>

2. Click "Add Driver"
3. Enter required driver details:

<div align="left"><figure><img src="/files/hFp7oLqmcKRgbR8BWDlP" alt=""><figcaption></figcaption></figure></div>

Username, Email, Password, First Name, Last Name, License State, License Number

Log Settings Configuration will be automatically updated.

4. Save driver profile

#### Adding Vehicle Information

1. Click "Add Vehicle"

<div align="left"><figure><img src="/files/Yir5cdJdxy3wsAy2Zf49" alt=""><figcaption></figcaption></figure></div>

2. Enter vehicle details:

<div align="left"><figure><img src="/files/7DHJ1zxGrxzwVEYphODB" alt=""><figcaption></figcaption></figure></div>

* Vehicle identification
* Technical specifications
* Registration information

3. Save vehicle information

### Mobile App Setup

#### After completing driver and vehicle registration:

1. Note the driver credentials provided
2. Download the Matrack ELD Driver App
3. Install the app on your mobile device
4. Log in using the provided driver credentials

#### Accessing Fleet Management

Click the "View Dashboard" button to Access the Fleet Admin Dashboard and Manage your ELD account

{% hint style="warning" %}

#### **Important Notes**

* Keep your login credentials secure
* Save driver credentials for future reference
* Ensure all required information is accurate
* Download the mobile app from authorized sources only
  {% endhint %}

### Need assistance?&#x20;

Contact Matrack support for help with registration and setup.


# How to purchase the device

## Purchasing Your Matrack ELD Device

### Complete Purchase Guide

**Website Order Process**

1. Visit our ELD products page: <https://www.matrackinc.com/electronic-logging-devices/>
   * Review available ELD devices and options
   * Click the "[Order Now](https://matrackinc.com/shopping-cart-eld/)" button
   * Select the number of devices you need along with the plan
   * Add selected items to the cart and click Next
2. Checkout Process

   * Enter vehicle year, make, and model

   <div align="left"><figure><img src="/files/ZyfbzFlGfUvCxzIgjah3" alt="" width="563"><figcaption></figcaption></figure></div>

   * Select the appropriate cable type

   <div align="left"><figure><img src="/files/zP895YUHdYttvvJ9rJOo" alt="" width="563"><figcaption></figcaption></figure></div>

   * Enter billing and shipping information
   * Provide payment details
   * Confirm your order

#### Alternative Purchase Methods

**Contact Sales Team**

#### Phone Support

Call us at:

* +1 855-658-7225
* +1 925-500-0071

#### Email Support

* Send email to: <support.gps@matrackinc.com>

#### You can place an order directly through our sales team:

* Request product information
* Get personalized recommendations
* Receive bulk order quotes
* Discuss custom requirements

{% hint style="warning" %}
**Important Notes**

* Verify vehicle compatibility
* Confirm cable type requirements
* Understand payment terms
  {% endhint %}

#### Need Assistance?

Contact Matrack Technical Support or our Sales Team for help with your order

#### After Purchase

* Track your order
* Access installation guides
* Register your device


# How to Order ELD Cables

## New Cable Orders

#### Required Information

1. **Vehicle Identification Number (VIN)**
   * Must provide complete and accurate VIN
   * Used to ensure cable compatibility
2. **Receiver's Details**
   * Email address for order updates
   * Complete shipping address
3. **Shipping Preference**
   * Select one of the following methods:
     * FedEx Overnight/USPS Overnight
     * FedEx 2-day
     * USPS Standard (3-5 days)

#### Pricing

* Standard cable cost: $15

### Replacement Cable Orders

#### Required Information

1. **Cable Type Verification**
   * Confirm the appropriate cable type for your vehicle
   * Recommended: Provide a photo of the truck's diagnostic port
2. **Vehicle Identification Number (VIN)**
   * Must provide complete and accurate VIN
   * Used to ensure cable compatibility
3. **Receiver's Details**
   * Email address for order updates
   * Complete shipping address

### Placing Your Order

Once you have gathered all the required information:

1. Contact our support team
2. Provide all necessary details
3. Confirm shipping preferences
4. Complete payment
5. Await order confirmation

{% hint style="warning" %}
**Important Notes**

* Keep order confirmation emails for reference
* Track shipment using the provided tracking information
* Contact support for any shipping-related questions
  {% endhint %}

### Need assistance?&#x20;

Contact our support team for help with your cable order.


# Shipping options

Shipping Options for New ELD Devices

## Shipping Options for New ELD Devices

## Available Shipping Methods

#### 1. FedEx Overnight/USPS Overnight

* Next business day delivery
* Fastest shipping option
* Tracking provided
* Signature may be required

#### 2. FedEx 2-Day

* Delivery within 2 business days
* Standard tracking included
* Cost-effective express option
* Business day delivery

#### 3. USPS Standard

* 3-5 business days delivery
* Most economical option
* Regular postal service
* Tracking included

{% hint style="warning" %}
**Important Notes**

* All orders shipped on business days
* Processing time not included in delivery estimates
* Tracking information provided upon shipment
* Contact support for expedited shipping needs
* Shipping rates for all shipping types will depend on your shipping address

{% endhint %}

#### Need assistance selecting a shipping option?&#x20;

Contact Matrack support for help.


# How to Reactivate Your Matrack ELD Account

## Reactivation With Existing Device

If you have your original ELD device:

1. Contact our support team
2. Provide new payment card details
3. Await confirmation of account reactivation

### Reactivation Without Device

If you need a new ELD device, please provide:

#### Required Information

1. **Vehicle Identification Number (VIN)**
   * Complete and accurate VIN number
   * Required for device compatibility
2. **Receiver's Details**
   * Email address for updates
   * Complete shipping address
3. **Shipping Preference**
   * Choose your preferred method:
     * FedEx Overnight/USPS Overnight
     * FedEx 2-day
     * USPS Standard (3-5 days)

#### Process

1. Contact our support team
2. Provide all required information
3. Complete payment setup
4. Receive shipping confirmation
5. Await device delivery

{% hint style="warning" %}
**Important Notes**

* Keep your reactivation confirmation for reference
* Track your device shipment using the provided tracking information
* Contact support if you need assistance with device setup
* Ensure payment information is current and accurate
  {% endhint %}

#### Need help with reactivation?&#x20;

Contact our support team for immediate assistance.


# Subscription plans for ELD

## ELD Subscription Plans

### Monthly Plans

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Basic ELD Monthly Plan - $19.95/month</strong></td><td><ul><li>Hours of service</li><li>24/7 technical support</li></ul></td><td></td></tr><tr><td><strong>Premium ELD Monthly Plan - $24.95/month</strong></td><td><ul><li>Hours of service</li><li>IFTA and state mileage report</li><li>GPS tracking</li><li>24/7 technical assistance</li></ul></td><td></td></tr><tr><td><strong>Go-Highway Monthly Plan - $5/month</strong></td><td></td><td></td></tr></tbody></table>

### Half-Yearly Plans

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Basic Half-Yearly ELD Plan - $99.75</strong></td><td><ul><li>5 paid months + 1 month free</li><li>Includes all Basic plan features</li></ul></td><td></td></tr><tr><td><strong>Premium Half-Yearly ELD Plan - $124.75</strong></td><td><ul><li>5 paid months + 1 month free</li><li>Includes all Premium plan features</li></ul></td><td></td></tr></tbody></table>

### Yearly Plans

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Basic Yearly ELD Plan - $219.45</strong></td><td><ul><li>11 paid months + 1 month free</li><li>Includes all Basic plan features</li></ul></td><td></td></tr><tr><td><strong>Premium Yearly ELD Plan - $274.45</strong></td><td><ul><li>11 paid months + 1 month free</li><li>Includes all Premium plan features</li></ul></td><td></td></tr></tbody></table>

{% hint style="warning" %}
**Important Notes**

* Yearly plans cannot be cancelled mid-term
* No pro-rated refunds for canceled yearly plans due to discounted pricing
* ELD Subscription plans become active immediately upon purchase
  {% endhint %}


# How to integrate your ELD account with Highway and get the API token Key

\#Generating API Token Key for Highway API Service

## Highway API Service Activation Guide

### Overview

This guide will help you activate and set up the Highway API service through your Fleet Manager account. Please note that this service requires a monthly subscription fee of $5.

### Activation Steps

#### 1. Access API Service

* Log into your Fleet Manager account
* Navigate to the "Highway API Service" option

#### 2. Get Your API Token

* Follow the on-screen instructions
* The system will provide you with an API token key
* This key can be used on the Highway website

#### 3. If Token Is Not Received

If you don't receive your token key after activation:

* Return to the "Highway API Service" option
* Click on **Token**
* Select **Generate New Key**
* A new API key will be created for your use

### Service Details

* Monthly subscription: $5
* Service provides API access through token authentication
* Token can be regenerated if needed

### Need Help?

If you encounter any issues during the activation process, please contact our support team for assistance.


# ELD installation guide

## ELD Device Installation Guide

### Installation Steps

#### 1. Locate Diagnostic Port

The 9-pin cable connects to the diagnostic port, commonly found in one of these locations:

* Under the dashboard
* Underneath the steering wheel
* Below the driver's seat
* Near the driver's left kick panel

#### 2. Connect Hardware

* Attach the 9-pin CONNECTOR to the diagnostic port
* Connect the ELD device to the other end of the cable
* Power on the ELD device
* Turn on the vehicle ignition

#### 3. Software Setup

* Ensure the ELD driver app is installed on your device
* Log in to your account
* Start the vehicle and [connect to the ELD](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-install-and-connect-your-eld-device) to begin hours of service tracking

{% hint style="warning" %}
**Important Notes**

* Verify all connections are secure
* Ensure the ELD device powers on properly
* Confirm app login before starting your journey
  {% endhint %}

### Pre-Trip Checklist

✓ 9 Pin Cable connected&#x20;

✓ ELD device powered on&#x20;

✓ Ignition turned on&#x20;

✓ App installed and logged in

### Need Help?

Contact technical support if you experience any issues during installation.


# ELD Cancellation Process

## How to Cancel Your Matrack ELD Service

### Before You Cancel

We value your business and want to ensure you get the best possible service. If you're experiencing any issues with your device or service, our support team is here to help resolve them.

### Cancellation Process

#### Step 1: Submit Cancellation Form

1. Visit our cancellation page:
   * URL: <https://matrackinc.com/ELD/cancellation>
2. Complete all required fields in the form
3. Submit the form

#### Step 2: Device Return

* A return shipping label will be provided for your convenience
* Package your ELD device securely
* Use the provided return label to ship the device back

### Important Information

* **Auto-pay will be stopped only after submitting the online cancellation form**
* Return shipping label will be provided

### Processing Timeline

1. Form submission
2. Cancellation review (1 business day)
3. Return label generation
4. Account deactivation
5. Auto-pay termination

### Need Assistance?

If you're experiencing issues that led to this decision, we'd love to help:

* Contact our technical support team
* Report device problems
* Discuss service concerns
* Explore alternative solutions

For any questions about the cancellation process or to discuss your concerns, please contact our customer support team.


# How to contact support

## Need Help? We're Here For You

### Quick Contact Options

#### Phone Support

Call us at:

* +1 855-658-7225
* +1 925-500-0071

#### Email Support

* Send email to: <support.gps@matrackinc.com>

#### Support Tickets

* Reply to any previous support email
* We'll maintain your support history

### When Contacting Us

For faster assistance, please:

* Have your account details ready
* Describe your issue clearly
* Include relevant details
* Mention any steps you've already taken

Our support team is ready to help with any questions or concerns you may have.


# Matrack ELD Fleet Admin Portal Guides

Here are the essentials for getting started with the Matrack ELD Fleet Admin Portal

Access a collection of guides designed to help you efficiently navigate and manage the Fleet Admin Dashboard. These resources cover everything from adding drivers and vehicles to monitoring activity, managing subscriptions, and optimizing your fleet operations with ease.

1. [How to log in and log out of the Matrack Fleet Admin website](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-log-in-and-log-out-of-the-matrack-fleet-admin-website)
2. [How to add a vehicle from the Fleet Admin Portal](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-add-a-vehicle-from-the-fleet-admin-portal)
3. [How to add a driver from the Fleet Admin Portal](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-add-a-driver-from-the-fleet-admin-portal)
4. [How to integrate your ELD account with Highway and get the API token Key](/eld/readme/categories/general-service-guides/how-to-integrate-your-eld-account-with-highway-and-get-the-api-token-key)
5. [How to generate State Mileage Reports](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-generate-state-mileage-reports)
6. [How to generate IFTA Fuel Tax Reports](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-generate-ifta-fuel-tax-reports)
7. [How to View Logs](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-view-logs)
8. [How can Fleet Managers/Admin view the PDF Logs?](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-can-fleet-managers-admin-view-the-pdf-logs)
9. [How to Edit Carrier Details](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-edit-carrier-details)
10. [How to Add/Edit Fleet Admin/Manager Roles](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-add-edit-fleet-admin-manager-roles)
11. [How to Edit Timezone Info](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-edit-timezone-info)
12. [How to Send Logs to FMCSA](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-send-logs-to-fmcsa)
13. [How to View or Email DVIR](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-view-or-email-dvir)
14. [How to Assign Unidentified Events](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-assign-unidentified-events)
15. [How to Reset Password for the Matrack Driver App](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-reset-password-for-the-matrack-driver-app)
16. [How to Fix Invalid VIN Error while adding the vehicle](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-fix-invalid-vin-error-while-adding-the-vehicle)
17. [How to deactivate/reactivate Vehicle Profile on the Fleet Dashboard](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-deactivate-reactivate-vehicle-profile-on-the-fleet-dashboard)
18. [How to deactivate/reactivate a Driver profile](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-deactivate-reactivate-a-driver-profile)
19. [How to change vehicle speed from MPH to KPH](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-to-change-vehicle-speed-from-mph-to-kph)
20. [How to view GPS tracking](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/viewing-gps-tracking-for-your-trucks)
21. [How do you generate a driver review link to send to brokers?](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-do-you-generate-a-driver-review-link-to-send-to-brokers)
22. [How do you send your driver's broker reviews to new brokers/ how can you view the reviews yourself?](/eld/readme/categories/matrack-eld-fleet-admin-portal-guides/how-do-you-send-your-drivers-broker-reviews-to-new-brokers-how-can-you-view-the-reviews-yourself)


# How to log in and log out of the Matrack Fleet Admin website

## Matrack Fleet Admin Access Guide

### Logging In

1. Visit: <https://eld.matrackinc.com/adminNew/view/index.php>

<div align="left"><figure><img src="/files/wI4ooMjA1tfqlXTX3A9D" alt="" width="563"><figcaption></figcaption></figure></div>

1. Enter your username
2. Enter your password
3. Click the SUBMIT button

### Logging Out

Click the logoff button in the menu to end your session.

<div align="left"><figure><img src="/files/1tZU1Aiqm52JLf9tPY83" alt=""><figcaption></figcaption></figure></div>

### Contact Support

If you need assistance:

#### Phone Support

Call us at:

* +1 855-658-7225
* +1 925-500-0071

#### Email Support

* Send email to: <support.gps@matrackinc.com>


# Highway API Service Activation Guide

Overview This guide will help you activate and set up the Highway API service through your Fleet Manager account. Please note that this service requires a monthly subscription fee of $5.

## Activation Steps

#### 1. Access API Service

* Log into your Fleet Manager account
* Navigate to the "**Highway API Service**" option

#### 2. Get Your API Token

* Follow the on-screen instructions
* The system will provide you with an API token key
* This key can be used on the Highway website

#### 3. If Token Is Not Received

If you don't receive your token key after activation:

* Return to the "**Highway API Service**" option
* Click on **Token**
* Select **Generate New Key**
* A new API key will be created for your use

### *<mark style="color:blue;">Service Details</mark>*

* Monthly subscription: $5
* Service provides API access through token authentication
* Token can be regenerated if needed

### Need Help?

If you encounter any issues during the activation process, please contact our support team for assistance.


# How to add a vehicle from the Fleet Admin Portal

## Adding Vehicles to Your Account

### Self-Service Method

#### Access Portal

1. Log in to the [Fleet Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php)
2. Navigate to the "Manage" menu
3. Select "Vehicle" option

#### Adding New Vehicle

1. Click the "Add Vehicle" button
2. Enter the required information:
   * Vehicle Identification Number (VIN)
   * Additional vehicle details
3. Click "Save" to complete

{% hint style="warning" %}
**Important Information**

* Ensure VIN accuracy
* Complete all required fields
* Verify information before saving
* Keep vehicle records updated
  {% endhint %}

### Need Assistance?

We can add the vehicle for you:

1. Contact Matrack support
2. Provide vehicle details and we'll add the vehicle to your account
3. Confirm addition once complete

Need help? Contact our support team for assistance with vehicle additions.


# How to add a driver from the Fleet Admin Portal

### Adding a Driver Through the Fleet Admin Portal

#### Access Portal

1. Log in to the [Fleet Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php)
2. Navigate to the "Manage" menu
3. Select the "Driver" option

#### Adding New Driver

1. Click the "Add Driver" button
2. Enter the required information:
   * Username
   * Email address
   * Password
   * First name
   * Last name
   * License State
   * License number

#### Configure Log Settings

1. Set driver cycle
2. Select cargo type
3. Configure restart options
4. Set rest break preferences
5. Click "Save" to complete

#### Android Users

* Download "Matrack ELD Driver" from Google Play Store
* Direct link: <https://play.google.com/store/apps/details?id=com.matrack.eld>

#### iOS Users

* Download "Matrack ELD" from the App Store
* Direct link: <https://apps.apple.com/us/app/matrack-eld/id1634745673>

After downloading the app, verify these settings:

1. Log in using the provided credentials and access the menu
2. Go to Settings
3. Check and verify:
   * Driver details
   * Carrier details
   * DOT Number
   * Time zone settings

{% hint style="warning" %}
**Important Notes**

* Share the login credentials with the driver to login form the Driver App
* Double-check time zone settings
* Maintain updated app version
* Report any issues immediately
  {% endhint %}

### Alternative Option

If you need assistance:

* Contact Matrack support
* Provide the required driver details and we'll add the driver and send the credentials

Need help? Contact our support team for assistance with driver setup or app configuration


# How to generate State Mileage Reports

## Generating IFTA State Mileage Reports

IFTA State Mileage Reports are available only on the premium plan. Ensure you are on the premium plan before proceeding

### Portal Access

1. Visit Fleet Admin Portal:
   * URL: <https://eld.matrackinc.com/adminNew/view/login.php>
2. Enter your credentials:
   * Username
   * Password

### Navigation Steps

#### 1. Access GPS Tracking

* Click "GPS Tracking" after login
* Wait for the GPS tracking page to load

#### 2. Locate Reports

* Click "Menu" on the GPS tracking page
* Select "Reports" from options
* Choose "State Mileage Report"

#### 3. Generate Report

1. Set parameters:
   * Select Date Range
   * Choose Vehicle(s)
2. Click "Submit"

#### 4. Access Generated Reports

1. Look below for the request column
2. Find "View" under operations column
3. Click to view the report and Download as needed

{% hint style="warning" %}
**Important Notes**

* Ensure correct date range selection
* Verify vehicle selections
* Allow processing time for report generation
* Save downloaded reports securely
  {% endhint %}

Need assistance? Contact Matrack support for help with IFTA report generation.


# How to generate IFTA Fuel Tax reports

## IFTA Reporting and Fuel Receipt Guide

### Generating IFTA Fuel State Mileage Report

#### Step-by-Step Instructions

1. Login to the portal
2. Navigate to reports:
   * Click on **GPS tracking** and wait for the **GPS tracking page** to load
   * Select **IFTA**
   * Choose **IFTA Report Request**
3. Set report parameters:
   * Select **Vehicle**
   * Choose **Fuel type**
   * Specify **Duration**
   * Click **Submit**
4. Access generated reports:
   * Go to **IFTA**
   * Select **IFTA Report Request**
   * View or download reports as needed

### Viewing Uploaded Fuel Receipts

#### Step-by-Step Instructions

1. Login to the portal
2. Navigate to receipts:
   * Click on **GPS tracking**
   * Wait for **GPS tracking page** to load
   * Select **IFTA**
   * Choose **Search Fuel Receipt**
3. Search for receipts:
   * Select **Date Range**
   * Choose **Vehicle**
   * Click **Submit**

{% hint style="warning" %}
**Important Notes**

* Ensure all parameters are correctly selected before generating reports
* Reports will be available immediately after generation
* Save or download reports as needed for record keeping
  {% endhint %}

### Need Help?

Contact support if you experience any issues generating reports or accessing fuel receipts.


# How to View Logs

## Overview

Follow these steps to view driver logs in the Admin portal.

### Steps to View Logs

#### 1. Access and View Logs

1. Log into the Admin portal and go to "Logs"
2. Adjust the date range
3. Select the driver from the list
4. Click "View Logs"

{% hint style="warning" %}
**Important Information & Tips**

* Ensure the correct date range is selected
* Verify driver selection before viewing
* Contact support if logs are not displaying correctly
  {% endhint %}


# How can Fleet Managers/Admin view the PDF Logs?

## How to View PDF Logs

### Overview

Follow these steps to download and view driver PDF logs in the Admin portal.

### Steps to Download Logs

#### 1. Access and Download Logs

1. Log into the Admin portal and navigate to Reports
2. Click "eRODs"
3. Select "Download Logs" from the dropdown
4. Set the date range and select the driver
5. Click "Download Logs"

{% hint style="warning" %}
**Important Information & Tips**

* Ensure the date range is correct before downloading
* Verify driver selection
* A PDF viewer is required to open downloaded logs
* Save important logs for your records
  {% endhint %}


# How to Edit Carrier Details

## Overview

Follow these steps to edit carrier company details in the Admin portal.

### Steps to Edit Details

#### &#x20;Access Company Settings

1. Log into the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) and navigate to Manage
2. Click "Company"
3. Update the required company details
4. Click "Save" to confirm changes

{% hint style="warning" %}
**Important Information & Tips**

* Verify all information before saving
* Keep company records up to date
* Contact support if you cannot modify certain fields
  {% endhint %}


# How to Add/Edit Fleet Admin/Manager Roles

## Overview

Follow these steps to add or edit fleet administrator and manager roles in the Admin portal.

### Steps to Manage Admin Roles

#### Access Portal Users

1. Log into the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) and navigate to Manage
2. Click "Portal Users"
3. Select "Add Portal User" for new users
4. Enter required details:
   * Username
   * Password
   * Role permissions
5. Click "Save" to confirm changes

{% hint style="warning" %}
**Important Information & Tips**

* Keep login credentials secure
* Double-check role permissions before saving
* Access the admin portal at: <https://eld.matrackinc.com/adminNew/view/login.php>
* Contact support if you need to modify existing permissions
  {% endhint %}


# How to Edit Timezone Info

## Overview

Follow these steps to edit the carrier timezone settings in the Admin portal.

### Steps to Edit Timezone

#### Access Timezone Settings

1. Log into the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) and navigate to Manage
2. Click "Set Carrier Time Zone"
3. Select the appropriate timezone
4. Click "Save" to confirm changes

{% hint style="warning" %}
**Important Information & Tips**

* Verify timezone selection carefully
* Changes affect all carrier operations
* Contact support if timezone options are not displaying correctly
  {% endhint %}


# How to Send Logs to FMCSA

## Overview

Follow these steps to send driver logs to FMCSA and verify their transfer status.

### Steps to Send Logs

{% stepper %}
{% step %}

### Send Logs to FMCSA

1. Log into the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) and navigate to Reports → eRODs
2. Select "Data Transfer" from the dropdown menu
3. Set the date range and select the driver
4. In the web service column: Enter the token key&#x20;
5. Click "Send"
   {% endstep %}

{% step %}

### Check Transfer Status

1. Return to "Reports"
2. Click "Data Transfer Status"
3. Choose one option:
   * Select the date range and driver, then click "View"
   * OR click "See Recent Transfer"
     {% endstep %}
     {% endstepper %}

{% hint style="warning" %}
Important Information & Tips

* Double-check date ranges before sending
* Verify driver selection before proceeding
* Keep token key secure and accessible
* Save transfer confirmations for your records
* Monitor transfer status for successful completion
* Contact support if transfers fail.
  {% endhint %}


# How to View or Email DVIR

## Overview

Follow these steps to view or email Driver Vehicle Inspection Reports (DVIR) through the Admin portal.

### Steps to View/Email DVIR

#### Access and View DVIR

1. Open the Admin portal and Log in with your credentials
2. Click "DVIR" section
3. Select the "View/Email" option
4. Select the date range for reports
5. Choose the specific driver and Click "View/Send" to proceed

{% hint style="warning" %}
**Important Notes**

* Use specific date ranges to find reports quickly
* Keep DVIR records for compliance purposes
* Email reports are sent in PDF format
* Contact support if reports are not displaying correctly
  {% endhint %}


# How to Assign Unidentified Events

## Overview

Follow these steps to assign unidentified events to drivers through the Admin portal.

### Steps to Assign Events

{% stepper %}
{% step %}

### Access Unidentified Events

1. Open the Admin portal
2. Log in with your credentials
3. Click the "Unidentified Events" section
4. Wait for the page to load
   {% endstep %}

{% step %}

### Set Search Criteria

1. Select the date range for events
2. Choose the specific vehicle
3. Set status to "Unclaimed"
4. Click "Submit" to apply filters
   {% endstep %}

{% step %}

### Assign Events

1. Review the list of unidentified events
2. Find the assignment button next to each event
3. Click the button to assign the event to the appropriate driver
4. Confirm the assignment when prompted
   {% endstep %}
   {% endstepper %}

{% hint style="info" %}

#### Help & Tips

* Use specific date ranges to narrow down results
* Verify events before assigning them
  {% endhint %}

{% hint style="warning" %}
**Important Notes**

* Assigned events cannot be easily unassigned
* Contact support if you need to modify assignments
  {% endhint %}


# How to Reset Password for the Matrack Driver App

## Overview

Follow these steps to reset a driver's password in the Matrack Driver App through the Admin portal.

### Before You Start

You'll need:

* Admin portal login credentials
* The name of the driver whose password needs to be reset

### Steps to Reset Password

#### 1. Log Into Admin Portal and Navigate to Drivers Section

1. Open the Admin portal
2. Log in with your credentials
3. Click "Manage". Select "Drivers"

#### 2. Find and Edit Driver

1. Locate the driver in the list
2. Click the "Edit" button next to their name

#### 3. Change Password

1. Enter the new password
2. Confirm the password by entering it again
3. Click the "Next" button twice till you see the save button
4. Click "Save" to confirm changes

#### Help & Tips

* Make sure the new password meets security requirements
* Double-check the password entries match
* Contact admin support if you encounter any issues

{% hint style="warning" %}
**Important Notes**

* Inform the driver of their new password securely
* Keep password records secure and confidential
  {% endhint %}


# How to Fix Invalid VIN Error while adding the vehicle

## Overview

Follow these steps to fix an Invalid VIN error by verifying and adding the correct Vehicle Identification Number (VIN).

### Before You Start

You'll need:

* Admin portal login credentials
* Your vehicle's VIN

### Steps to Fix Invalid VIN

1. Log Into the Admin Portal
2. Log in with your credentials
3. Click "Manage"
4. Select "Vehicles"

#### Check and Verify VIN

1. Find your vehicle in the list
2. Write down the VIN shown in the system
3. Check your actual vehicle's VIN:
   * Look on the driver's side dashboard
   * Or check vehicle registration
   * Or check the driver's side door frame
4. Use a VIN check tool to verify:
   * NHTSA VIN Decoder
   * Vehicle manufacturer's website
   * Alternate VIN Lookup tool
5. Compare the details with your vehicle

#### Add Correct Vehicle

If the VIN is wrong:

1. Go back to the Vehicles section
2. Click "Add New Vehicle"
3. Enter the correct VIN
4. Fill in the vehicle information and Save the new entry

#### Help & Tips

* Can't log in? Contact your administrator
* Double-check VIN for typing mistakes
* Keep a record of both old and new VIN numbers

{% hint style="warning" %}
**Important Notes**

* Make sure to verify the VIN carefully
* Update any related documents with the new VIN
* Contact support if you need additional help
  {% endhint %}


# How to deactivate/reactivate Vehicle Profile on the Fleet Dashboard

## How to Manage Vehicle Profile Status

### Step-by-Step Instructions

1. Log in to the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php)
2. Navigate to: Manage >> Vehicles
3. You will see a list of fleet vehicles
4. If you don't see deactivated vehicles in the list:
   * Look for the filter option at the top of the page
   * Change the filter setting to "All". This will display both active and deactivated vehicles

### Managing Vehicle Status

#### To Deactivate a Vehicle:

1. Find the active vehicle in the list
2. The "deactivate" button will be enabled for active vehicles
3. Click "deactivate" to suspend the vehicle's profile

#### To Reactivate a Vehicle:

1. Locate the inactive vehicle in the list
2. The "activate" button will be enabled for deactivated vehicles
3. Click "activate" to restore the vehicle's profile

{% hint style="warning" %}
**Important Notes**

* Deactivated vehicles cannot be assigned to drivers
* All vehicle history and records are preserved when deactivating
* Status changes take effect immediately
* Remember: If deactivated vehicles are not visible, change the filter to "All"
  {% endhint %}

### Need Help?

If you need assistance managing vehicle profiles, contact our support team


# Viewing GPS Tracking for Your Trucks

GPS Tracking is available only on the premium plan. Ensure you are on the premium plan before proceeding

### Portal Access

1. Visit Fleet Admin Portal:
   * URL: [https://eld.matrackinc.com/adminNew/view/login.php ](https://eld.matrackinc.com/adminNew/view/login.php)
2. Enter your credentials:
   * Username
   * Password

### Access GPS Tracking

1. Log in to the portal
2. Click "**GPS Tracking**" option
3. Wait for GPS tracking page to load

{% hint style="warning" %}
**Important Notes**

* Ensure you're logged in properly
* Check internet connection for live tracking
* Keep login credentials secure
* Maintain updated browser version
  {% endhint %}

Need assistance? Contact Matrack support for help with GPS tracking access.


# How to deactivate/reactivate a Driver profile

## How to Manage Driver Profile Status

1. Log in to the Admin portal
2. Navigate to: Manage >> Drivers
3. You will see a list of all drivers in your fleet
4. At the top of the driver's page, you'll find a filter option. Change the filter to "All" to view both active and deactivated drivers
5. If you don't see deactivated drivers, make sure "All" is selected in the filter

### Managing Driver Status

#### To Deactivate a Driver:

1. Find the active driver in the list
2. The "deactivate" button will be enabled for active drivers
3. Click "deactivate" to suspend the driver's access

#### To Reactivate a Driver:

1. Locate the inactive driver in the list
2. The "activate" button will be enabled for deactivated drivers
3. Click "activate" to restore the driver's access

{% hint style="warning" %}
**Important Notes**

* Deactivated drivers cannot log into the system or use the ELD app
* All driver history and records are preserved when deactivating
* Use the filter at the top of the page to view all drivers, including deactivated ones
  {% endhint %}

### Need Help?

If you need assistance managing driver profiles, contact our support team


# How to change vehicle speed from MPH to KPH

## How to Change Fleet Speed Units (MPH to KPH)

### Accessing Vehicle Settings

1. Log in to the Admin portal
2. Navigate to: Manage >> Vehicles
3. Locate the desired vehicle in the list

### Changing Speed Units

1. Click the edit button next to the target vehicle
2. Find the "miles" dropdown menu in the vehicle settings and click the dropdown menu
3. Select "kilometer" from the available options and Save your changes

{% hint style="warning" %}
**Important Notes**

* Changes will apply only to the selected vehicle
* You'll need to repeat these steps for each vehicle requiring the unit change
  {% endhint %}

### Need Help?

If you encounter any issues while changing the speed units, please contact our support team


# How do you generate a driver review link to send to brokers?

## Driver Review System for Brokers

### Overview

This system allows brokers to rate drivers and view existing reviews. Brokers can evaluate drivers based on driving skills, punctuality, and overall performance.

### Steps to Generate Review Link

#### 1. Access Highway API Service

1. Log into the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) and navigate to Highway API Service
2. The Highway API Service dashboard will open in a separate tab.
3. Navigate to Dashboard from the Menu

#### 2. Generate New Review Link

1. Locate the driver under the "Users" section
2. Click the "Generate Driver Review" link
3. Wait for the success message
4. Copy the generated link
5. Share the link with the broker for a rating

#### 3. View Existing Reviews

1. Find the driver in the Users section
2. Click "View Review" to generate a review link
3. Copy the generated link
   * Share with new brokers
   * Use to check driver ratings
   * Access all previous reviews

#### Important Information & Tips

* Brokers can rate drivers on:
  * Driving skills
  * Punctuality
  * Overall performance
* Use review links to:
  * Showcase driver performance
  * Attract new business
  * Monitor driver ratings
* Share review history with potential brokers
* Keep review links accessible for future reference"


# How do you send your driver's broker reviews to new brokers/ how can you view the reviews yourself?

## Driver Review System for Brokers

### Overview

This system allows brokers to rate drivers and view existing reviews. Brokers can evaluate drivers based on driving skills, punctuality, and overall performance.

### Steps to Generate Review Link

#### 1. Access Highway API Service

1. Log into the [Admin Portal](https://eld.matrackinc.com/adminNew/view/login.php) and navigate to Highway API Service
2. The Highway API Service dashboard will open in a separate tab.
3. Navigate to the Dashboard from the Menu.

#### 2. View Existing Reviews

1. Find the driver in the Users section
2. Click "View Review" to generate a review link
3. Copy the generated link
   * Share with new brokers
   * Use to check driver ratings
   * Access all previous reviews

#### Important Information & Tips

* Brokers can rate drivers on:
  * Driving skills
  * Punctuality
  * Overall performance
* Use review links to:
  * Showcase driver performance
  * Attract new business
  * Monitor driver ratings
* Share review history with potential brokers
* Keep review links accessible for future reference"


# Matrack ELD Driver App Guides

Here are the essentials for getting started with the Matrack ELD Driver App

Find helpful guides covering all aspects of the Matrack ELD Driver App, including setup, troubleshooting, feature navigation, and tips to ensure seamless operation.

1. [USA Property Carrier Cycle Complete Guide](/eld/readme/categories/matrack-eld-driver-app-guides/usa-property-carrier-cycle-complete-guide)
2. [How to connect your ELD Device with the App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-install-and-connect-your-eld-device)
3. [Changing Duty Status](/eld/readme/categories/matrack-eld-driver-app-guides/changing-duty-status)
4. [Adding a DVIR](/eld/readme/categories/matrack-eld-driver-app-guides/adding-a-dvir)
5. [How to Certify Your Daily Logs in the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-certify-your-daily-logs-in-the-matrack-eld-driver-app)
6. [How to approve multiple days from the "Unapproved Dates option](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-approve-multiple-days-from-the-unapproved-dates-option)
7. [How to sync your activity data with Highway.com](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-sync-your-activity-data-with-highway.com)
8. [How to Read & View HOS Clocks in the Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-read-and-view-hos-clocks-in-the-matrack-driver-app)
9. [Adding Trailers and Shipping Documents](/eld/readme/categories/matrack-eld-driver-app-guides/adding-trailers)
10. [DOT inspection mode](/eld/readme/categories/matrack-eld-driver-app-guides/dot-inspection-mode)
11. [How to add/edit driver profile](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-add-edit-driver-profile)
12. [How to add past events](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-add-past-events)
13. [How to add missing data in events](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-add-missing-data-in-events)
14. [How to Check Remaining Shift Time](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-check-remaining-shift-time)
15. [How to enable adverse conditions exemption](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-enable-adverse-conditions-exemption)
16. [How to resolve Missing Event Data error while certifying logs](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-resolve-missing-event-data-error-while-certifying-logs)
17. [How to Update Your Carrier Details in the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-view-your-carrier-details-in-the-matrack-eld-driver-app)
18. [How to Update Your Time Zone on the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-update-your-time-zone-on-the-matrack-eld-driver-app)
19. [How to Change Your Password on the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-change-your-password-on-the-matrack-eld-driver-app)
20. [How to Add or Update your driver signature in the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-add-or-update-your-driver-signature-in-the-matrack-eld-driver-app)
21. [How to Enable/Disable Voice Status Assist in the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-enable-disable-voice-status-assist-in-the-matrack-eld-driver-app)
22. [How to Enable/Disable Night Mode in the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-enable-disable-night-dark-mode-in-the-matrack-eld-driver-app)
23. [How to Use Split Sleeper Berth in the Matrack ELD Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-use-split-sleeper-berth-in-the-matrack-eld-driver-app)
24. [How to add or enable co-driver](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-add-or-enable-co-driver)
25. [How to contact support from the app](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-contact-support-from-the-app)
26. [How to log in and log out from the Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-log-in-and-log-out-from-the-driver-app)
27. [How to Update Your Cycle Rule](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-update-your-cycle-rule)
28. [How to use Yard Move from the Matrack Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-use-yard-move-from-the-matrack-driver-app)
29. [How to use Personal Conveyance from the Matrack Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-use-personal-conveyance-from-the-matrack-driver-app)
30. [How to update the Matrack Driver App](/eld/readme/categories/matrack-eld-driver-app-guides/how-to-update-the-matrack-driver-app)
31. [Managing Unidentified Driving Events](/eld/readme/categories/matrack-eld-driver-app-guides/managing-unidentified-driving-events)
32. [Transferring ELD Data to FMCSA](/eld/readme/categories/matrack-eld-driver-app-guides/transferring-eld-data-to-fmcsa)
33. [MT Device Firmware Upgrade Guide](/eld/readme/categories/matrack-eld-driver-app-guides/mt-device-firmware-upgrade-guide)
34. [California Property Carrier Cycle Rules](/eld/readme/categories/matrack-eld-driver-app-guides/california-property-carrier-cycle-rules)
35. [Daily Driving Time Limits](/eld/readme/categories/matrack-eld-driver-app-guides/daily-driving-time-limits)
36. [Complete Guide to Recap Hours](/eld/readme/categories/matrack-eld-driver-app-guides/complete-guide-to-recap-hours)
37. [Troubleshooting Log Sync Issues](/eld/readme/categories/matrack-eld-driver-app-guides/troubleshooting-log-sync-issues)
38. [Automatic Driving Status Switch](/eld/readme/categories/matrack-eld-driver-app-guides/automatic-driving-status-switch)
39. [Account Deactivation & Reactivation Guide](/eld/readme/categories/matrack-eld-driver-app-guides/account-deactivation-and-reactivation-guide)
40. [Accessing the In-App User Guide](/eld/readme/categories/matrack-eld-driver-app-guides/account-deactivation-and-reactivation-guide)


# USA Property Carrier Cycle Complete Guide

This guide covers everything you need to know about the USA Property Carrier Cycle, including cycle rules, reset periods, and managing your Hours of Service (HOS) effectively. Follow the step-by-step instructions to stay compliant with regulations. For additional support, refer to the detailed guide or watch the instructional video for a comprehensive overview.

### Cycle Types

* **60-hour/7-day cycle**
* **70-hour/8-day cycle**

### Core Rules

#### Shift Requirements

1. **Initial Rest**
   * Shift begins after 10+ hours of:
     * Off-duty time
     * Sleeper berth time
     * Waiting time
     * Any combination of the above
2. **Time Limitations**
   * 14-hour shift limit from start
   * Maximum 11 driving hours per 14-hour shift
   * Must break after 8 hours of driving time
3. **Break Requirements**
   * A minimum 30-minute break is required after 8 hours of driving
   * Can be satisfied by:
     * Off-duty time
     * Sleeper berth time
     * On-duty not driving
     * Waiting time

### Cycle Hours

* Calculated from 7/8 days before the current day's end
* 60/70-hour limit on combined on-duty/driving time
* Reset options available

### Split Sleeper Berth Rules

1. **Qualifying Periods**
   * Two periods totaling 10+ hours
   * One period must be 7-10 hours in sleeper
   * Second period must be 2-10 hours off-duty/sleeper
2. **Impact on Hours**
   * Neither period counts toward the shift clock
   * 7-10 hour sleeper period extends shift by the same duration

### Reset Options

1. **34-Hour Reset**
   * Available anytime
   * Completely resets cycle
2. **24-Hour Reset**
   * Special exception
   * Requires 24+ hours off-duty/sleeper
   * Starts new cycle

### Exceptions

#### Standard Exceptions

1. **8-Hour Break Exception**
   * Exempts from 30-minute break requirement
2. **16-Hour Short-Haul**
   * Allows 16-hour shift once per week
   * Also available after 34-hour restart
3. **Adverse Driving Conditions**
   * Extends shift by 2 hours
   * Extends 11-hour driving to 13 hours

### Violations

#### Time Violations

* 14-hour shift violation
* 11-hour driving violation
* 30-minute break violation

#### Cycle Violations

* 60-hour cycle violation
* 70-hour cycle violation

#### Exception Violations

* Adverse driving - 13-hour violation
* 16-hour exception - shift violation

{% hint style="warning" %}
**Important Notes**

* Monitor hours carefully
* Document all exceptions
* Maintain accurate logs
* Plan routes considering available hours
* Keep supporting documentation
  {% endhint %}

Need assistance? Contact your fleet manager or Matrack support for clarification on rules and requirements.


# How to Install and Connect Your ELD Device

Here is the Step-by-Step Guide for Connecting  Your ELD Device with the Matrack App

Easily install the ELD device into your truck and connect your ELD device to the Matrack ELD Driver App by following these step-by-step instructions. Proper pairing ensures accurate tracking of your driving hours. For further assistance, refer to the detailed guide or watch the instructional video for a complete walkthrough.

### **Setup Guide**

You can also follow the steps below to complete the connection process.

{% stepper %}
{% step %}

### **Gather the Required Materials**

Before proceeding, ensure:

* You are in the truck where the ELD will be installed.
* You have the Matrack ELD device and the provided connecting cable.
  {% endstep %}

{% step %}

### **Install the ELD Device**

* Plug the ELD device into your truck using the connecting cable.

<div align="left"><figure><img src="/files/BLJ0C1E8akWEusthVGdd" alt=""><figcaption></figcaption></figure></div>

* Turn on the truck to power the ELD.
* Observe the light on the ELD device:

The orange/amber LED should blink once per second.

<div align="left"><figure><img src="/files/zSjZkDsxXDYHrLQEoQO1" alt="" width="375"><figcaption></figcaption></figure></div>

If it doesn’t, turn off the truck, wait a few seconds, and turn it back on. Check the light pattern again.
{% endstep %}

{% step %}

### **Enable Bluetooth on Your Phone**

* Log in to the Matrack ELD Driver App.
  * Enter your username and password.
  * Allow all permissions and wait for the complete login.
* Open your phone’s Bluetooth settings and ensure Bluetooth is enabled. The app may redirect you to these settings automatically.
* Once Bluetooth is on, return to the app and tap Confirm.
* Navigate to Dashboard:
  * Tap the hamburger menu (≡) in the top-left corner and select "Dashboard" from the Menu..
    {% endstep %}

{% step %}

### **Select Your Vehicle**

* Tap the hamburger icon to open the menu.

<div align="left"><figure><img src="/files/RmmOVaTCnsqdvmT1U18a" alt="" width="375"><figcaption></figcaption></figure></div>

* Look for the "Select Vehicle" option.

<div align="left"><figure><img src="/files/s1poVKkRdF6FnLYHNH0B" alt="" width="405"><figcaption></figcaption></figure></div>

* Scroll through available vehicles.

<div align="left"><figure><img src="/files/9R6RfOGtYDoWxxJK5HGm" alt="" width="328"><figcaption></figcaption></figure></div>

* Verify the correct vehicle details and select your vehicle.
* **Connection screen :**
  * The app automatically redirects to the connection screen.
  * Alternative method: Go to Dashboard and tap the Bluetooth icon in the top-right corner. The connection screen will appear.
  * To access the Dashboard: Tap the hamburger menu (≡) in the top-left corner and select "Dashboard" from the Menu.&#x20;
    {% endstep %}

{% step %}

### **Scan and Connect the ELD**

* Verify that the correct ELD device is selected.

  * Look for **PT30** or **MT3**0 on the device label. If the label says PT30, select PT in the app. If it's MT30, select MT in the app.

  <div align="left"><figure><img src="/files/1t0K6OinZ44hgejLVFaX" alt="" width="299"><figcaption></figcaption></figure></div>

  * Choose connection method:
    * **Option A: Scan and Connect (Recommended)**

      * Choose the correct device type: PT/MT
      * Select Scan and Connect.
      * Tap the "Connect to BLE" button and wait for the scan to complete.

      <div align="left"><figure><img src="/files/S15kh8S5W0tlwusgsoIB" alt="" width="299"><figcaption></figcaption></figure></div>

      * Select your ELD from the available device list box.
      * You should see the ELD Device Connected message.
    * **Option B: Manual Connection**

      * Choose the correct device type: PT/MT
      * Select the "Manual" option.

      <div align="left"><figure><img src="/files/0vIwcvjBBrp4RInNjZA5" alt="" width="496"><figcaption></figcaption></figure></div>

      * Locate the MAC ID on the ELD label and enter the MAC ID as shown.

      <div align="left"><figure><img src="/files/lmL2gfNzLaqZLQWvuWmb" alt="" width="375"><figcaption></figcaption></figure></div>

      * Tap "Connect to BLE."

      <div align="left"><figure><img src="/files/zTx2yIkhQAiy5rezylGU" alt="" width="442"><figcaption></figcaption></figure></div>

      * You should see the ELD Device Connected message
        {% endstep %}
        {% endstepper %}

{% hint style="warning" %}
**Important Information & Tips**

* Monitor truck icon colors:\
  Red = Bluetooth not  connected\
  Orange = Bluetooth connected, Ignition off\
  Green = Bluetooth connected, Ignition on
* Listen for the "Bluetooth Connected" audio message
* Watch for "ELD Device Connected" on screen
* Contact the Fleet Manager if:
  * You're not in the system
  * The vehicle isn't listed
  * Connection issues persist<br>
    {% endhint %}


# Changing Duty Status

Step-by-Step Guide: Changing Duty Status on the Matrack ELD Driver App

Quickly update your duty status in the Matrack ELD Driver App to keep your logs accurate and compliant. This guide explains how to change your status (e.g., Driving, On Duty, Sleeper) with ease. For step-by-step instructions, refer to our help guide or watch the instructional video.

Follow this guide to easily change your duty status and ensure compliance with HOS regulations.

{% stepper %}
{% step %}

### Open the Dashboard

Log in to the Matrack ELD Driver App. The first screen you’ll see is the Dashboard.\
\
![](/files/yDBLhzY3sIYbSYu0XNcu)

\
In the Dashboard, you'll see a circle displaying your current duty status and available hours.\
Below that, there is a Change Duty option. This will open a screen showing the available duty statuses:\
\ <img src="/files/0YJt8AzrphBGFYTWRzMI" alt="" data-size="original">

Off Duty, Sleeper, On Duty, Driving, Personal Trip, Yard Move
{% endstep %}

{% step %}

### Change to "On Duty" Status

Tap On-Duty to select and proceed with changing status to on-duty.\
\
![](/files/CtnxSH4asqVX9MDcOUXj)

Verify that the app automatically detects your location. If not, enter the location manually.\
\
Check the odometer reading. It will auto-populate, but you can also enter it manually if needed. Add a note in the provided field. Example: Type "On Duty."

Skip the Break Details drop-down menu for this status (leave it blank). Tap the Add Event button to update your status.\
\
You’ll return to the Dashboard, which will now display your status as On Duty along with updated hours.
{% endstep %}

{% step %}

### Change to "Off Duty" Status

Tap Off-Duty to select and proceed with changing status to off-duty.\
\
![](/files/tszAbDurhOEm9vwvOyrW)

Verify your location or enter it manually. Add a note such as "Off Duty" (notes must be at least five characters).

In the Break Details drop-down menu, select one of the following options:

30-Minute Break, Shift Break, Cycle Break, Short Split, Long Split, Not Applicable\
\
![](/files/7ZJI6Mi9PdwIDmL69Rwl)

Tap the Add Event button to update your status. The Dashboard will now display your status as Off Duty, along with your selected break type.
{% endstep %}

{% step %}

### Change to "Driving" Status

The Driving status is updated automatically when your truck moves at a speed of 5 miles per hour or more.

To manually change to Driving status:\
\
![](/files/PdCY555Do0KJtYRRRDhK)

Tap Driving to select and proceed with changing the status to driving. Verify or manually enter your location. Add a note, such as "Driving." Tap the Add Event button to update your status

The Dashboard will display your Driving status and the remaining driving hours (e.g., 8 hours until your next 30-minute break).
{% endstep %}
{% endstepper %}

{% hint style="info" %}

### Additional Information

* Driving hours on the Dashboard will reflect time until your next required break (8 hours) and total daily driving time (11 hours).
* Always update your status to match your activity and stay compliant with HOS rules
  {% endhint %}

\ <br>


# Adding a DVIR

Certifying Your Daily Logs on the Matrack ELD Driver App

Easily complete a Driver Vehicle Inspection Report (DVIR) in the Matrack ELD Driver App by following these step-by-step instructions.  For additional support, refer to the detailed guide or watch the instructional video.

## Driver Vehicle Inspection Report (DVIR) Guide

### Accessing DVIR

1. Log in to the Matrack ELD Driver App
2. Tap the three horizontal lines (menu) in the top-left corner<br>

![](/files/zoJXPQbDnhhECQLTpF6w)<br>

1. Select "DVIR" from the menu\
   \
   ![](/files/GwgRmN2uPhlq8IT4s3nh)

### Starting a New DVIR

#### Initial Setup

1. In the DVIR screen, locate the date field in the top-left corner \
   \ <img src="/files/f5J0e27IXxhQJNSaCJ1V" alt="" data-size="original"><br>
2. Click the date to open the calendar if needed\
   \
   ![](/files/OjEH3q7vsqtlLs7WQ6uD)<br>
3. Select the desired date and click the "Add" button on the right side

#### Basic Information

1. Enter or verify the location\
   \
   ![](/files/TLkDElkw8Oz2eGhP05mH)<br>
2. Input or confirm the odometer reading
3. Click "Next" to continue

### Inspection Process

#### Vehicle Selection

![](/files/ob5Bz207dhJz4HYxFhXt)<br>

1. Choose inspection type:
   * Vehicle or Trailer
2. Select the truck from the drop-down list. (You can select the trailer too if you are doing an inspection for the trailer also)
3. Select inspection mode:
   * Pre-Trip
   * Post-Trip

#### Recording Defects

If there are no defects, you can skip this step.

1. Click the " Add Defects" button\
   \
   ![](/files/hRG4W0QmerkDtLfk00zz)<br>
2. Select a defect from the list, if any\
   \
   ![](/files/aGEWWl7HPSEKleOlm954)<br>
3. Choose defect severity:
   * None
   * Minor
   * Major

<div align="left"><figure><img src="/files/QdEq7nA1tdKgrBBGe5qt" alt="" width="375"><figcaption></figcaption></figure></div>

4. Add notes if necessary

<div align="left"><figure><img src="/files/EodLTSg3DUqFnKQreIwO" alt="" width="375"><figcaption></figcaption></figure></div>

5. Click "Submit."
6. Use the back arrow to return to the main DVIR screen.

### DVIR  Certification Process

1. Click "Next" to the certification page\
   \
   ![](/files/hlEoisiqmQ4UXFxQ1I3q)
2. Select "Condition of the above vehicle is satisfactory."\
   \
   ![](/files/QzusiHTKuou0vzXKjDCh)<br>
3. Click "Sign Report."
4. Add your signature.
5. Scroll down and Click "Save and Approve."\
   \
   ![](/files/8ONyG6cqAsqXHsC1kyeW)<br>
6. Click "Agree" on the declaration dialog.\
   \
   ![](/files/3BLYuLAHj6za5mRWnVAO)

#### Removing Defects

* Use the "Delete Defect" option if needed\
  \
  ![](/files/tHqSAsZ63BkYlQKL63yn)<br>
* Available on the Driver Details screen

### Post-Trip Specific Instructions

1. Select "Post-Trip Inspection."
2. Follow the same process as Pre-Trip
3. Add defects if necessary
4. Complete certification process
5. Finalize with a  signature and approval

{% hint style="warning" %}
**Important Notes**

* Complete DVIRs accurately and thoroughly
* Include detailed notes when necessary
* Maintain consistent inspection practices
* Report serious defects immediately
  {% endhint %}

### Need assistance?&#x20;

Contact Matrack support for help with DVIR completion.


# How to Certify Your Daily Logs in the Matrack ELD Driver App

Easily certify your daily logs in the Matrack ELD Driver App to stay compliant with FMCSA regulations. This guide covers the steps to review and certify your logs. For further assistance, refer to our detailed help guide or watch the instructional video.

### Accessing Your Logs

1. Log in to the Matrack ELD app.
2. Tap the three horizontal lines (menu icon) in the top-left corner.<br>

<div align="left"><figure><img src="/files/MzBCiV00FFUmrzyBOONH" alt="" width="375"><figcaption></figcaption></figure></div>

3. Select "Logs" from the menu options

### Selecting the Date

1. Find the date displayed at the top of the page

<div align="left"><figure><img src="/files/kKJGNmEhgJcXbqcQ1mSV" alt="" width="375"><figcaption></figcaption></figure></div>

2. Tap the date to open the calendar
3. Select your desired date
4. Click "Ok" to confirm

### Adding Your Signature

1. Locate and tap the "Certify" option on the top left of the Logs page.

<div align="left"><figure><img src="/files/QQPeFJ0SsIMZ52FreyPI" alt="" width="455"><figcaption></figcaption></figure></div>

2. Navigate to the "Signature" tab

<div align="left"><figure><img src="/files/K4zBBgUlB47WqQIHMbKY" alt="" width="453"><figcaption></figcaption></figure></div>

2. Add or verify your signature
3. Click "Save" in the bottom-right corner

### Reviewing and Certifying Logs

1. Click on the "Review" tab

<div align="left"><figure><img src="/files/jLuPpfzpKHS7Iks9OojC" alt=""><figcaption></figcaption></figure></div>

2. Carefully scroll through the day's log details
3. Verify that all information is accurate.
4. If there is a log entry marked in yellow, that means that the log entry has some missing data, like a missing location or a missing odometer value. If no, you can skip this step. If yes, scroll to the right of that entry to add the missing data.
5. Click "Add Missing Data."

<div align="left"><figure><img src="/files/7xPOmQPFQ6wYDP0eQDxA" alt="" width="451"><figcaption></figcaption></figure></div>

6. Click "Yes" on the prompt and proceed to add the missing data

<div align="left"><figure><img src="/files/RMqAsIT1EjbdK14W1NF9" alt="" width="422"><figcaption></figcaption></figure></div>

7. Once all missing data is added, all yellow entries will be cleared. After that, click "Approve" in the top-right corner

<div align="left"><figure><img src="/files/KUj1RsAZFnwercEKD7vu" alt="" width="456"><figcaption></figcaption></figure></div>

7. Click "Agree" on the confirmation page

<div align="left"><figure><img src="/files/NkIEctvEYCMvmXq2OQqx" alt=""><figcaption></figcaption></figure></div>

8. Wait for the success message confirming the log certification

<div align="left"><figure><img src="/files/wOJqsDw6j2Fez2gDjyIo" alt="" width="464"><figcaption></figcaption></figure></div>

### Troubleshooting

* If you need assistance, click the "Need troubleshooting?" button at the bottom of the page
* Ensure your ELD connection remains stable throughout the certification process
* Contact Matrack support if you encounter any issues

{% hint style="warning" %}
**Important Notes**

* Always review logs carefully before certification
* Ensure your ELD is connected (green icon) before starting
* Keep your signature updated for accurate documentation
* Certification must be completed for each day's logs
  {% endhint %}

### Need additional help?&#x20;

Contact Matrack support for assistance with your ELD compliance needs.


# How to approve multiple days from the "Unapproved Dates" option

Easily approve multiple days of logs at once using the "Unapproved Dates" option. This guide provides step-by-step instructions to streamline the approval process. For additional help, refer to the guide or watch the instructional video.

## Multi-Day Log Certification Guide

Before starting the certification process, ensure:

* You are logged into the Matrack ELD app.

#### Accessing Unapproved Logs

1. Tap the three horizontal lines (menu icon) in the top-left corner.

<div align="left"><figure><img src="/files/u82hrCyIpqJWEud9b6OC" alt="" width="375"><figcaption></figcaption></figure></div>

2. Select "Unapproved Dates" from the menu options.

<div align="left"><figure><img src="/files/jZNkALxJ3T791n2r0Go8" alt="" width="370"><figcaption></figcaption></figure></div>

#### Certifying Multiple Days

1. Review the list of unapproved dates.
2. Select the dates you wish to certify.
   * You can select up to 5 days at once.
   * Ensure each selected date is correctly marked.

<div align="left"><figure><img src="/files/pxPkbsPx5GcWiAmhMyZM" alt="" width="371"><figcaption></figcaption></figure></div>

3. Initiate certification:

* Tap the "Approve" button in the top-left corner.

<div align="left"><figure><img src="/files/8H5l2DMxbuwzrFPf4Ouf" alt="" width="456"><figcaption></figcaption></figure></div>

* Review the dates in the confirmation dialog.

<div align="left"><figure><img src="/files/v39vrvBextVlwEwwTihX" alt="" width="482"><figcaption></figcaption></figure></div>

* Read the declaration carefully.
* Click "Agree" to certify the selected dates.

<div align="left"><figure><img src="/files/GaroU2QP9A8ATRZIclrl" alt="" width="401"><figcaption></figcaption></figure></div>

* Wait for the success confirmation pop-up.

{% hint style="warning" %}
**Important Notes**

* A maximum of 5 days can be certified at once.
* Review all information carefully before agreeing.
* Ensure ELD connection is maintained throughout the process.
  {% endhint %}

{% hint style="success" %}
**Success Confirmation**

A pop-up message will confirm the successful certification of the selected dates.
{% endhint %}

### Need Help?

Contact Matrack support if you encounter any issues during the certification process.


# How to sync your activity data with Highway.com

Learn how to sync your activity data with Highway.com to ensure your records are up-to-date. This guide provides step-by-step instructions for seamless syncing. For further assistance, refer to the guide or watch the instructional video.

## Syncing Activity Data with Highway.com

### Matrack ELD Driver App Guide

#### Getting Started

1. Launch the Matrack ELD Driver App and sign in with your credentials.
2. Tap the menu icon (three horizontal lines) in the top-left corner.

<div align="left"><figure><img src="/files/uXAOt0XDFGxMIwVQi2dw" alt="" width="375"><figcaption></figcaption></figure></div>

3. Scroll down the menu and select "Other options."

<div align="left"><figure><img src="/files/93gfysnVkTni0F7jXffj" alt="" width="451"><figcaption></figcaption></figure></div>

&#x20;4\. Scroll further down and select "Sync with Highway."

<div align="left"><figure><img src="/files/2NApfw6hV1jj0fPnIarr" alt="" width="386"><figcaption></figcaption></figure></div>

Understanding the Highway Active Status

* A dialogue box will appear with important information:
  * The highway becomes inactive after 7 days without vehicle movement.
  * Vehicle movement is required to maintain an active status.
  * A manual sync option is available.

<div align="left"><figure><img src="/files/zDyGNxdjh7uOieOnYzkZ" alt="" width="449"><figcaption></figcaption></figure></div>

#### Sync Process

**If ELD is Connected**

1. Click "Yes" to proceed with sync.
2. Wait for location data to sync with Highway.
3. The system will show a "Sync with Highway Successful" message.

<div align="left"><figure><img src="/files/AFJeutTIyoZfxg3SmeSW" alt="" width="409"><figcaption></figcaption></figure></div>

**If ELD is Not Connected**

When the app detects no ELD connection, you'll see two options:

<div align="left"><figure><img src="/files/ppxi12K3eFDygNCJ22Mc" alt="" width="375"><figcaption></figcaption></figure></div>

1. **Option 1: Connect to BLE**

<div align="left"><figure><img src="/files/DGnZdWC6khxWPsT8T2u3" alt="" width="375"><figcaption></figcaption></figure></div>

* Choose this if you're in the truck.
* Select "Connect to BLE" and Tap "Okay."
* Wait for the ELD connection and complete the sync process.

1. **Option 2: Use Phone Location**

<div align="left"><figure><img src="/files/sB6Cx7EuRjmHkCqQ4oTZ" alt="" width="375"><figcaption></figcaption></figure></div>

* Choose this if you're away from the truck.
* Select "Use the Phone Location and Tap "Okay."
* Allow location access if prompted.
* Wait for sync completion.

#### Confirmation

<div align="left"><figure><img src="/files/BYHFJXE5ovzLjUTM6Qoj" alt="" width="409"><figcaption></figcaption></figure></div>

* A pop-up message will show **"Sync with Highway Successful."**

{% hint style="warning" %}

#### Important Notes

* Keep the vehicle moving regularly to maintain Highway activity sync.
  {% endhint %}


# How to Read & View HOS Clocks in the Matrack Driver App

This guide explains how to read and view your Hours of Service (HOS) clocks in the Matrack Driver App to stay compliant and track your driving hours. For more help, follow the step-by-step instructions for accurate clock management or watch the instructional video.

### Log in to the Matrack Driver App. When you log in, the dashboard is the first screen you’ll see.

### Main Dashboard Display

#### Central Status Circle

<div align="left"><figure><img src="/files/FjCk8OspYu9cfmsWDnGC" alt="" width="336"><figcaption></figcaption></figure></div>

* Shows current duty status.
* Displays available hours.
* Tap to change status.

### Hours of Service Information

Below the status circle, you'll find detailed Hours of Service:

<div align="left"><figure><img src="/files/kF3iaqthenH7OyczNwYG" alt="" width="295"><figcaption></figcaption></figure></div>

1. **Drive Time Left**
   * Remaining available driving hours.
   * Based on the 11-hour limit.
2. **Shift Time Left**
   * The remaining time in the current shift.
   * Based on a 14-hour window.
3. **Break Timer**
   * Time until the required 30-minute break.
   * Shows when the break is needed.
4. **Cycle Hours Left**
   * Remaining hours in the current cycle.
   * Based on the 60/70-hour rule.
5. **Last Status**
   * Shows previous duty status.
   * Helps track status changes.

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Monitor all timers regularly.</mark>
* <mark style="background-color:yellow;">Verify hours accuracy.</mark>
* <mark style="background-color:yellow;">Plan breaks according to the displayed times.</mark>
* <mark style="background-color:yellow;">Keep track of cycle hours.</mark>
* <mark style="background-color:yellow;">Report any discrepancies.</mark>
  {% endhint %}

Need assistance understanding your dashboard? Contact Matrack support for help.


# Adding Trailers

Learn how to add trailers in the Matrack Driver App with these step-by-step instructions. This guide ensures your records are complete and accurate. For additional help, refer to the guide or watch the instructional video.

## Accessing Settings

1. Log in to the Matrack ELD Driver App.
2. Tap three horizontal lines in the top-left corner.

<div align="left"><figure><img src="/files/bnBggeTrbkEB818aUaKJ" alt="" width="375"><figcaption></figcaption></figure></div>

3. Scroll down to "Settings."

<div align="left"><figure><img src="/files/0pueA3ruodQ8FRfwgSQm" alt="" width="367"><figcaption></figcaption></figure></div>

4. Select "Trailers."

<div align="left"><figure><img src="/files/j25lcCjOqKlz1cy2W5PV" alt=""><figcaption></figcaption></figure></div>

### Adding a Trailer

#### Adding New Trailer

1. Click "Edit" in the top-right corner of the "Trailers" page.

<div align="left"><figure><img src="/files/JK2DFa04MEQIY7lijM0f" alt="" width="455"><figcaption></figcaption></figure></div>

2. Click the "+ Add" in the "Edit Trailer Details" page.

<div align="left"><figure><img src="/files/hdhwnhAixpp0hYRYAzz6" alt="" width="455"><figcaption></figcaption></figure></div>

3. Enter the trailer number in the dialog box.

<div align="left"><figure><img src="/files/mxjLPLUhF8OnI18hwdid" alt="" width="354"><figcaption></figcaption></figure></div>

4. Click "Submit".
5. You'll receive a confirmation message.
6. Return to the "Trailer" page using the top-right arrow.
7. You'll see the newly added trailer.

### Completing the Process

1. Use the back arrow in the top-left corner to return to the Settings page.
2. Exit the settings menu.

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Ensure accurate entry of all numbers</mark>
* <mark style="background-color:yellow;">Verify selections before final save</mark>
* <mark style="background-color:yellow;">Keep shipping documents current</mark>
* <mark style="background-color:yellow;">Update trailer information as needed</mark>
  {% endhint %}

### Need assistance?&#x20;

Contact Matrack support for help with trailer or shipping document updates.


# DOT inspection mode

DOT Inspection Mode Guide for the Matrack ELD Driver App

## Accessing DOT Inspection Mode

1. Launch and log in to the Matrack ELD Driver App.
2. Locate and tap the three horizontal lines (menu icon) in the top-left corner.

<div align="left"><figure><img src="/files/9Cyn0rgfWhkb6m7vO3TN" alt="" width="375"><figcaption></figcaption></figure></div>

3. Select "Roadside Inspection" from the menu options.

<div align="left"><figure><img src="/files/svX61cdRHVMKtjp0oNf5" alt="" width="327"><figcaption></figcaption></figure></div>

### Available Features

**Begin Inspection**

<div align="left"><figure><img src="/files/ZmdDZbNO6rGBUtZg6DxR" alt="" width="405"><figcaption></figcaption></figure></div>

* The primary option for the DOT officer review.
* Provides access to the last 15 days of driver logs.
* Enables comprehensive log inspection.

**Data Transfer**

<div align="left"><figure><img src="/files/H6bNqY8GzMwzeRp1Y9np" alt="" width="482"><figcaption></figcaption></figure></div>

* Facilitates ELD output file transfer to the FMCSA server.
* Makes driver data available for DOT officer review.
* Streamlines the inspection process.

**Additional Features**

* Compliance details viewer.

<div align="left"><figure><img src="/files/EBhfvQibkAop9oe9GRzo" alt="" width="434"><figcaption></figcaption></figure></div>

* Direct email communication with the Fleet admin.

<div align="left"><figure><img src="/files/IRP4JW4jCppkcGgXEexr" alt="" width="525"><figcaption></figcaption></figure></div>

* Data transfer manual.

<div align="left"><figure><img src="/files/rvNk7mNd40dqtzAmhPjv" alt="" width="476"><figcaption></figcaption></figure></div>

* ELD manual access.

#### Security Measures

To protect your privacy and maintain app security:

* The driver password is required to exit DOT Inspection Mode.

<div align="left"><figure><img src="/files/7qMtj1jiUcnR3e8MwVr2" alt="" width="335"><figcaption></figcaption></figure></div>

* This prevents unauthorized access to other app features.
* Ensures inspector access is limited to relevant inspection data only.

{% hint style="warning" %}
**Important Notes**

* Keep your driver password readily available.
* Ensure all logs are up to date before inspection.
* Familiarize yourself with data transfer procedures.
  {% endhint %}

### Need Assistance?

Contact Matrack support for additional help or clarification on using the DOT Inspection Mode.


# How to log in and log out from the Driver App

## Matrack ELD Driver App Login and Logout Guide

### Getting Started

#### Prerequisites

* **Driver Account Status and Login Credentials**
  * Verify your driver status with your carrier.
  * Ensure you are properly added to the Matrack ELD system.
  * Obtain the username and password from the Fleet Manager.

#### If Not Added to the System

Contact your Fleet Manager to:

* Request an addition to the carrier's ELD account.
* Provide necessary driver documentation.
* Receive your login credentials.

### App Installation

#### Android Users

1. Open the Google Play Store on your device.
2. Search for "Matrack ELD Driver" or use the direct link: [Google Play Store](https://play.google.com/store/apps/details?id=com.matrack.eld)

<div align="left"><figure><img src="/files/yibDR4COlZDdpPxVTNTg" alt="" width="375"><figcaption></figcaption></figure></div>

3. Tap "Install" and wait for completion.

#### iOS Users

1. Open the App Store on your device.
2. Search for "Matrack ELD" or use the direct link: [App Store](https://apps.apple.com/us/app/matrack-eld/id1634745673)

<div align="left"><figure><img src="/files/Zo9PlqxI1hOjfJu68sXa" alt="" width="305"><figcaption></figcaption></figure></div>

1. Tap "Get" or "Install" and follow the prompts.

### Initial Setup

1. **App Installation**
   * Wait for the download to complete, and allow the app to install fully.
2. **Permission Settings**
   * Allow all requested permissions when prompted.
3. **Location Services**
   * Set location permission to "Allow all the time."
   * Verify location services are enabled in device settings.
   * Keep GPS enabled during app use.

### Logging In

1. **Launch App**
   * Locate the Matrack ELD icon on your device.
   * Tap to open the application.
2. **Enter Credentials**

   * Type username and password exactly as provided (case sensitive).

   <div align="left"><figure><img src="/files/ZLsFzcCoBVW8tQNYZVQM" alt="" width="335"><figcaption></figcaption></figure></div>

   * Ensure no extra spaces are included.
3. **Login Process**
   * Tap the "Login" button and Wait for authentication.
   * Allow any additional permissions if prompted.

### Logging Out

1. **Access Menu**

   * Locate the menu icon (three horizontal lines) in the top-left corner.
   * Tap to open the full menu and scroll to the bottom of the menu options.

   <div align="left"><figure><img src="/files/338mwqewdOVGtrJRu18q" alt=""><figcaption></figcaption></figure></div>
2. **Initiate Logout**
   * Find and select the "Logout" option
   * Wait for system checks to complete
   * Review any warnings or reminders
3. **System Checks** The app performs several important verifications:
   * Current duty status check
   * Unsigned logs verification
   * Pending data synchronization status

#### Important Logout Checks

The app will notify you if:

* Your current duty status is not "Off Duty."
* You have unsigned/unapproved logs for the current day.
* Any data needs to be synchronized.

#### Logout Options

You can choose to:

1. **Complete the Full Logout Process**
   * Change duty status to "Off Duty."
   * Review and certify all pending logs
   * Confirm all data is synchronized
2. **Quick Logout**
   * Proceed without certifying logs
   * Acknowledge any warnings
   * Schedule log certification for later

### Important Notes

* Never share login information
* Report any unauthorized access
* Keep credentials documented securely
* GPS must remain enabled continuously
* Check network signal strength
* **Best Practices**
  * Certify logs daily
  * Monitor duty status regularly
  * Keep the app updated to the latest version

### Need Help?

* **Account Issues**
  * Contact the Fleet Manager immediately
  * Document any error messages
  * Note specific login problems
  * Keep a record of contact attempts
* **Technical Support**
  * Contact the Matrack support team
  * Provide a detailed issue description
  * Include error screenshots if possible
  * Note the app version and device type


# How to Check Remaining Shift Time

## Dashboard Time Management Guide

#### Locating Time Information

1. Find the central dashboard circle.

<div align="left"><figure><img src="/files/ol7pbfaqaZ7G2Mo4oCF3" alt="" width="336"><figcaption></figcaption></figure></div>

* Displays your current duty status.
* Shows active hours information and provides a quick current status overview.

#### Available Time Information

<div align="left"><figure><img src="/files/ylhWjLsVz7qTYDIvAcSU" alt="" width="443"><figcaption></figcaption></figure></div>

The dashboard displays several important time metrics:

1. **Drive Time Left**
   * Remaining available driving hours.
   * Updates in real-time.
2. **Shift Time Left**
   * Total remaining time in the current day's shift.
   * Helps plan shift activities.
3. **Break Information**
   * Time until the required 30-minute break.
   * Reset requirements.
4. **Cycle Hours Left**
   * Available hours in the current cycle.
   * 60hr/70hr limitations.
   * Cycle reset information.
5. **Last Status**
   * Most recent duty status change.
   * Time of last update.
   * Duration in current status.

{% hint style="warning" %}
**Important Notes**

* Monitor times regularly.
* Plan breaks accordingly.
* Stay compliant with HOS regulations.
* Check updates after status changes.
  {% endhint %}

### Best Practices

* Review remaining times before trips.
* Plan routes based on available hours.
* Schedule breaks proactively.
* Maintain accurate duty status

### Need Help?

Contact support for:

* Time calculation questions.
* Display issues.
* Compliance concerns.
* General HOS guidance.


# How to add past events

## Adding Events to Your Driver Logs

### Getting Started

1. Launch the app and sign in with your credentials.
2. Navigate to the "Logs" section.

<div align="left"><figure><img src="/files/vdhb2I0PYQexLwurtw7Z" alt="" width="375"><figcaption></figcaption></figure></div>

### Selecting the Date

1. Locate the date display at the top of the screen.

<div align="left"><figure><img src="/files/buRXOBVoBFf7fYDm0vs7" alt="" width="455"><figcaption></figcaption></figure></div>

2. Tap the displayed date and select your desired date from the calendar view.

### Creating a New Event

1. Tap the "+ Past Event" option below the graph.

<div align="left"><figure><img src="/files/u1B3Asyo9ABghumHpqgZ" alt="" width="456"><figcaption></figcaption></figure></div>

### Required Event Information

#### Essential Details

* **Duty Status**

![](/files/k7TJMSY1NX2t41id5H9H)<br>

* Choose the appropriate status from the available options
* **Event Time**

<div align="left"><figure><img src="/files/QI4155LIdNLk3u9lJPt1" alt="" width="375"><figcaption></figcaption></figure></div>

* Enter the precise time when the event occurred.
* **Location**

<div align="left"><figure><img src="/files/S4hs3x19aMAV5Xohb5tC" alt="" width="350"><figcaption></figcaption></figure></div>

* Specify where the event took place.
* **Odometer Value**

<div align="left"><figure><img src="/files/Qb6wzK1wyqDv4HNTN6GL" alt="" width="355"><figcaption></figcaption></figure></div>

* Record the current odometer reading.
* **Notes**

<div align="left"><figure><img src="/files/BF1bqpODMDiiMh6wM06q" alt="" width="352"><figcaption></figcaption></figure></div>

* Add any additional comments or relevant break information.

### Finalizing the Event

1. Review all entered information.
2. Tap "Save" to record the event.

<div align="left"><figure><img src="/files/8RLKyFSthn8UduzpIq2c" alt="" width="225"><figcaption></figcaption></figure></div>

{% hint style="warning" %}
**Important Notes**

* Ensure all required fields are completed.
* Double-check time and location accuracy.
* Verify odometer readings before saving.
* Add clear, specific notes when needed.
  {% endhint %}

### Need Help?

Contact support if you experience any issues while adding events to your logs.


# How to add missing data in events

## Managing Missing Data Events

### Getting Started

1. Launch the app
2. Sign in using your credentials

### Accessing Missing Data Events

1. Tap the menu icon (three horizontal lines) in the top left corner

<div align="left"><figure><img src="/files/9Cyn0rgfWhkb6m7vO3TN" alt="" width="375"><figcaption></figcaption></figure></div>

1. Select "Missing Data Events" from the menu options

### Managing Events with Missing Data

1. Locate the event you want to update

   * If there is a log entry marked in yellow, that means that the log entry has some missing data, like a missing location or a missing odometer value. Scroll to the right of that entry to add the missing data.
   * Click "Add Missing Data."

     <div align="left"><figure><img src="/files/7xPOmQPFQ6wYDP0eQDxA" alt="" width="451"><figcaption></figcaption></figure></div>
   * Click "Yes" on the prompt and proceed to add the missing data

   <div align="left"><figure><img src="/files/RMqAsIT1EjbdK14W1NF9" alt="" width="422"><figcaption></figcaption></figure></div>
2. Enter the required information:
   * **Location**: Select the appropriate location from the field options
   * **Engine Hours**: Input current engine hours
   * **Odometer Readings**: Enter the accurate odometer value
3. Tap "Save" to confirm changes

### Identifying Missing Data

* Events with missing data are highlighted in yellow
* Each highlighted event includes an option to add missing data
* Missing data can be added directly within the event

{% hint style="warning" %}
**Important Notes**

* Review the highlighted events before proceeding
* Verify all entered information for accuracy
* Save changes after each update
* Choose the option that best fits your current needs
  {% endhint %}

### Need Help?

Contact support if you need assistance with managing missing data events.


# Transferring ELD Data to FMCSA

### Before You Begin

* Log in to the Matrack ELD Driver App
* Ensure ELD is properly connected
* Have DOT officer token code ready

## Step-by-Step Transfer Process

#### 1. Access Data Transfer

* Tap three horizontal lines (**menu**) in top-left corner
* Select "**Data Transfer**" from menu options

<div align="left"><figure><img src="/files/UqbcisQ7WPZRnHMNovwc" alt=""><figcaption></figcaption></figure></div>

#### 2. Configure Transfer Settings

* Locate "**Mode**" dropdown menu
* Select "**Web Service**" option for FMCSA submission

#### 3. Enter Required Information

* Find "**Tokens/Comments**" field
* Input DOT officer token code
* Verify code accuracy

#### 4. Submit Data

* Tap "**Submit**" button
* Wait for confirmation dialog
* Verify transfer details in dialog box

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Keep token code handy during process</mark>
* <mark style="background-color:yellow;">Ensure stable internet connection</mark>
* <mark style="background-color:yellow;">Wait for confirmation before closing</mark>
* <mark style="background-color:yellow;">Maintain record of successful transfer</mark>
* <mark style="background-color:yellow;">Report any transfer issues immediately</mark>
  {% endhint %}

### Troubleshooting

**If transfer fails:**

* Check internet connection
* Verify ELD connection
* Confirm token code accuracy
* Try submission again
* Contact support if issues persist

### Need assistance?&#x20;

Contact Matrack support for help with data transfers.


# MT Device Firmware Upgrade Guide

#### Accessing the Upgrade Menu

1. Open the application.
2. From the menu, go to "Other Options" at the bottom.
3. Go to "Troubleshoot" and click on "MT Device Upgrade."

<div align="left"><figure><img src="/files/hx0ug0gTLDbEWJwm2mLt" alt=""><figcaption></figcaption></figure></div>

## Performing the Upgrade

1. Press "**Download Firmware.**"
   * Wait for the download to complete.
   * Ensure a stable internet connection.
   * Do not close the app.
2. Press "**Upgrade Firmware.**"
   * Allow the upgrade process to complete.
   * Keep the device powered on.
   * Maintain connection throughout.

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Ensure your phone is fully charged before starting.</mark>
* <mark style="background-color:yellow;">Maintain a stable internet connection.</mark>
* <mark style="background-color:yellow;">Do not interrupt the upgrade process.</mark>
* <mark style="background-color:yellow;">Keep the device powered on throughout.</mark>
* <mark style="background-color:yellow;">Wait for confirmation of successful upgrade.</mark>
  {% endhint %}

### Need Help?

Contact technical support if you experience any issues during the firmware upgrade process.


# Managing Unidentified Driving Events

### Understanding Unidentified Events

* Events occur due to miscommunication between the ECM port and the ELD device.
* Appears in the 'Unidentified Events' folder.

## Managing Unapproved Dates in the Matrack ELD Driver App

This guide explains how to review, claim, and manage unapproved dates in your Matrack ELD Driver application.

### Accessing Unapproved Dates

1. Open the Matrack ELD Driver app.
2. Locate and click the menu icon (three horizontal lines) in the top-left corner.

<div align="left"><figure><img src="/files/dU3w2PRSzk6glDGPfhHc" alt="" width="375"><figcaption></figcaption></figure></div>

3. From the menu options, select "Unidentified Events."

<div align="left"><figure><img src="/files/rF7ZdThsW7GxvLU1XgAi" alt="" width="405"><figcaption></figcaption></figure></div>

### Reviewing and Fetching Dates

When you access the Unapproved Dates section, you'll see a list of dates requiring your review. To view more dates:

1. Select your desired date range using the date selector.
2. Click the "**Fetch**" button to load dates within your selected range.

<div align="left"><figure><img src="/files/eNFnpoFZFMDhVVoSK77o" alt="" width="375"><figcaption></figcaption></figure></div>

3. The system will display all unapproved dates within your specified timeframe.

### Claiming Events

To claim one or multiple events:

1. Review the list of displayed dates.
2. Select the event(s) you wish to claim.

<div align="left"><figure><img src="/files/9Awb3HJAoJET6meQUkcu" alt="" width="407"><figcaption></figcaption></figure></div>

3. Click the "**Review**" button.
4. In the pop-up window, enter any required notes about the claim.

<div align="left"><figure><img src="/files/urbEJ0y03gX9QrRfTaX2" alt=""><figcaption></figcaption></figure></div>

5. Click "**Save**" to proceed.

#### Reviewing Unidentified Events

After saving your initial claim, you'll be taken to the Review Unidentified Events page:

1. Review each event carefully.
2. To remove an event from the claim, uncheck its corresponding checkbox.
3. Scroll horizontally to view all event details.
4. To add missing information:
   * Locate the pencil icon on the far right of the event.
   * Click the icon to open the editing interface.
   * Enter the missing data.
   * Click "Save" to confirm your changes.

#### Finalizing the Claim

1. Once you've reviewed and updated all events, click the "Claim" button in the top-right corner.

<div align="left"><figure><img src="/files/HGJmCpkOka1f1cJOTmZA" alt="" width="403"><figcaption></figcaption></figure></div>

2. If successful, the status will update to "Success."

<div align="left"><figure><img src="/files/fVLOnRQ8bW8fS3h338Gy" alt="" width="490"><figcaption></figcaption></figure></div>

### Rejecting Events

To reject one or multiple events:

1. Select the event(s) you wish to reject.
2. Click the "Reject" button.
3. Enter notes explaining the reason for rejection.
4. Click "Save."
5. A confirmation pop-up will appear indicating a successful rejection.

### Tips for Success

* Always review event details thoroughly before claiming or rejecting.
* Provide clear, detailed notes when claiming or rejecting events.
* Double-check any missing information you add before saving.
* Ensure all required fields are completed before finalizing claims.

### Need Help?

If you encounter any issues while managing unapproved dates, please contact our support team for assistance.


# How to add/edit driver profile

## How to Update Your Driver Details

### Step-by-Step Instructions

{% stepper %}
{% step %}

### Access Settings

* Log in to the Matrack Driver App.

<div align="left"><figure><img src="/files/9Cyn0rgfWhkb6m7vO3TN" alt="" width="375"><figcaption></figcaption></figure></div>

* Tap the three horizontal lines (menu icon) at the top of the screen.
  {% endstep %}

{% step %}

### Navigate to Driver Details

* Scroll down the menu and select "Settings."

<div align="left"><figure><img src="/files/0pueA3ruodQ8FRfwgSQm" alt="" width="367"><figcaption></figcaption></figure></div>

* Tap "Driver Details."

<div align="left"><figure><img src="/files/Ehisx45ginDISUwTWleh" alt="" width="303"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Make Updates

* Click the "Edit" button in the top right corner.

<div align="left"><figure><img src="/files/QNBCjE0ptvuOeqbvRplc" alt="" width="375"><figcaption></figcaption></figure></div>

* Update the necessary information.

<div align="left"><figure><img src="/files/9AbIparJkf6qM2jYrqtD" alt="" width="375"><figcaption></figcaption></figure></div>

* Tap "Save" in the top right corner to confirm changes.
  {% endstep %}
  {% endstepper %}

{% hint style="warning" %}
**Important Notes**

* Ensure all required fields are completed.
* Double-check information accuracy before saving.
* Wait for confirmation that changes are saved.
* Keep your driver details current for compliance.
  {% endhint %}

### Best Practices

* Update information promptly when changes occur.
* Verify all changes after saving.
* Make sure you have a stable internet connection.
* Contact support if you encounter any issues.

### Need assistance?&#x20;

Contact our support team for help with updating your driver details.


# How to enable adverse conditions exemption

## Activating Adverse Conditions Exemption Before You Begin

Ensure any previous exemptions are disabled. Log in to your Matrack ELD Driver App. Make sure you're on the main dashboard.

### Step-by-Step Process

{% stepper %}
{% step %}

### **Access Exemption Settings**

On the dashboard, locate the "Flip" icon in the top-right corner (shown with a flip icon). Tap this icon to access the exemption settings.

<div align="left"><figure><img src="/files/bjZC3Cmpi9pXGUZhxRgf" alt="" width="454"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### **Enable the Exemption**

1. Locate the "Enable Adverse Condition" toggle switch. Tap the toggle switch to activate.

<div align="left"><figure><img src="/files/JruBMowLRRnMCWvNN3XP" alt="" width="453"><figcaption></figcaption></figure></div>

2. Click Yes on the prompt.

<div align="left"><figure><img src="/files/SAxcD4bGjZ0eh2yPyga6" alt="" width="429"><figcaption></figcaption></figure></div>

3. Enter a valid reason for enabling Adverse Condition Exemption and click Save.

<div align="left"><figure><img src="/files/zWmaHrFxa6cdxHnHJ3XB" alt="" width="487"><figcaption></figcaption></figure></div>

4. You'll see an "Adverse conditions enabled message."

<div align="left"><figure><img src="/files/Frxw83cahI9hYNuDyf9r" alt="" width="348"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### **Check Hours of Service**&#x20;

Your dashboard will display updated hours.<br>

**Important Note: Adverse Conditions must only be used due to unexpected weather or road conditions.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Only one exemption can be active at a time. Always disable previous exemptions first. To monitor your updated hours for accuracy, the system will show your remaining "ON DUTY" time at the top of the dashboard.
{% endhint %}

{% hint style="danger" %}
Adverse Conditions must be used due to unexpected weather or road conditions.
{% endhint %}

### Need assistance?&#x20;

Contact Matrack support for help with exemption activation.


# How to resolve Missing Event Data error while certifying logs

## Handling Missing Event Data

### Overview

This guide explains how to handle events with missing data in your daily certification process. The system will highlight events that require attention and provide options for addressing incomplete information.

### Identifying Missing Data

Events with missing data are easily identifiable by:

* Yellow highlighting in the Review screen.
* There will be an "Add missing data" button on the left side of the event row.

### Methods for Handling Missing Data

#### Option 1: Adding Missing Data and Certifying

1. Click on the "Review" tab while certifying.

<div align="left"><figure><img src="/files/jLuPpfzpKHS7Iks9OojC" alt=""><figcaption></figcaption></figure></div>

2. Carefully scroll through the day's log details.
3. Verify that all information is accurate.
4. If there is a log entry marked in yellow, that means that the log entry has some missing data, like a missing location or a missing odometer value. If no, you can skip this step. If yes, scroll to the right of that entry to add the missing data.
5. Click "Add Missing Data."

<div align="left"><figure><img src="/files/7xPOmQPFQ6wYDP0eQDxA" alt="" width="451"><figcaption></figcaption></figure></div>

6. Click "Yes" on the prompt and proceed to add the missing data.

<div align="left"><figure><img src="/files/RMqAsIT1EjbdK14W1NF9" alt="" width="422"><figcaption></figcaption></figure></div>

7. Once all missing data is added, all yellow entries will be cleared. After that, click "Approve" in the top-right corner.

<div align="left"><figure><img src="/files/KUj1RsAZFnwercEKD7vu" alt="" width="456"><figcaption></figcaption></figure></div>

7. Click "Agree" on the confirmation page.

<div align="left"><figure><img src="/files/NkIEctvEYCMvmXq2OQqx" alt=""><figcaption></figcaption></figure></div>

8. Wait for the success message confirming the log certification.

<div align="left"><figure><img src="/files/wOJqsDw6j2Fez2gDjyIo" alt="" width="464"><figcaption></figcaption></figure></div>

#### Option 2: Proceeding Without Adding Data

If you prefer not to add the missing data, you can:

1. Click the "Approve" button in the Review screen.
2. Select "Proceed to sign" in the confirmation pop-up and continue with the day certification process.

### Best Practices

* Review all yellow-highlighted events before proceeding.
* Ensure all added data is accurate and complete.
* Save your changes before moving to the next event.

### Need Help?

If you encounter any issues while managing missing data, please contact our support team for assistance.


# How to View Your Carrier Details in the Matrack ELD Driver App

## Note: Carrier details can be updated only from the Fleet Administrative Portal.

## How to view the Carrier Details from the phone app

{% stepper %}
{% step %}

### &#x20;Access Settings

* Log in to the Matrack ELD Driver App.
* Tap the three horizontal lines (menu icon) at the top of the screen to access the menu.

<div align="left"><figure><img src="/files/Et0QjMQLYXouPasirCmj" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Navigate to Carrier Details

* From the menu, select "Settings."

<div align="left"><figure><img src="/files/ElE4zgJf3s7cLjEzOISp" alt="" width="367"><figcaption></figcaption></figure></div>

* Tap "Carrier Details."

<div align="left"><figure><img src="/files/R5R3PUSGXhSm0wUg3uwr" alt="" width="303"><figcaption></figcaption></figure></div>

* You can view the added Carrier Details.

<div align="left"><figure><img src="/files/j8s1xaGKRLMqvClXQbvf" alt="" width="303"><figcaption></figcaption></figure></div>

* If you click "Edit", you'll get the following message.

<div align="left"><figure><img src="/files/DSFX1UKvgMI3zdPodBTU" alt=""><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**Important Notes**

* Reach out to your Fleet Administrator to update your Carrier details.
* Keep carrier details current for compliance purposes.
  {% endhint %}

### Need assistance?

&#x20;Contact our support team for help with updating your carrier details.


# How to Update Your Time Zone on the Matrack ELD Driver App

## Step-by-Step Instructions

{% stepper %}
{% step %}

### Access Settings

* Log in to the Matrack ELD Driver App.
* Tap the three horizontal lines (menu icon) at the top of the screen to access the menu.

<div align="left"><figure><img src="/files/rHOLMLV60HKWzEjkbFAR" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Navigate to Time Zone Settings

* From the menu, select "Settings."

<div align="left"><figure><img src="/files/8JaTOz4uLocQCIYNqbAv" alt="" width="367"><figcaption></figcaption></figure></div>

* Tap "Timezone and Cycle Rule."

<div align="left"><figure><img src="/files/YwvVg9nsA46QqmJzGzs2" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Make the Change

* Click the "Edit" button in the top right corner.

<div align="left"><figure><img src="/files/06EDzGO9CkiRZrjbsLHa" alt=""><figcaption></figcaption></figure></div>

* Open the timezone dropdown menu and select your desired timezone.

<div align="left"><figure><img src="/files/EFkPUdMVva1Ir9IplJES" alt="" width="304"><figcaption></figcaption></figure></div>

* Tap "Save" in the top right corner.
  {% endstep %}
  {% endstepper %}

### Best Practices

* Ensure you're connected to the internet.
* Choose the correct timezone for your current location.
* Verify the change after saving.
* Make sure the app is updated to the latest version.

### Need help?&#x20;

Contact our support team for assistance with timezone settings.


# How to Change Your Password on the Matrack ELD Driver App

## Step-by-Step Instructions

{% stepper %}
{% step %}

### Access Settings

* Log in to the Matrack ELD Driver App.
* Tap the three horizontal lines (menu icon) at the top of the screen to access the menu.

<div align="left"><figure><img src="/files/NwuBbaSEp6zIXai0ZaUo" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Navigate to Password Settings

* From the menu, select "Settings."

<div align="left"><figure><img src="/files/2HbWWKWD9aCmHsp3sjcP" alt="" width="367"><figcaption></figcaption></figure></div>

* Tap "Change Password".

<div align="left"><figure><img src="/files/SJ01wRVNO9iZ9Lgpzruh" alt="" width="304"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}

### Update Password

<div align="left"><figure><img src="/files/aio8lnqGvP8YjjWqnlsx" alt="" width="304"><figcaption></figcaption></figure></div>

* Enter your current password.
* Enter your new password.
* Confirm your new password by entering it again.
* Tap "Save" in the top right corner.
  {% endstep %}
  {% endstepper %}

{% hint style="warning" %}
**Important Notes**

* Keep your password secure and private.
* Do not share your password with others.
* Store password information in a safe place.
* Log out of shared devices after use.
  {% endhint %}

### Best Practices

* Choose a strong, unique password.
* Avoid using personal information in passwords.
* Update your password regularly.
* Use a combination of letters, numbers, and symbols.
* Ensure you remember your new password before logging out.

### Need assistance?&#x20;

Contact our support team for help with password changes.


# How to Add or Update your driver signature in the Matrack ELD Driver App

## Step-by-Step Instructions

#### 1. Access Settings

* Log in to the Matrack Driver App.

<div align="left"><figure><img src="/files/nGczAO32ewy9vaKAOazl" alt="" width="375"><figcaption></figcaption></figure></div>

* Tap the three horizontal lines (menu icon) at the top of the screen.

#### 2. Navigate to Signature Settings

* From the menu, select "Settings."

<div align="left"><figure><img src="/files/HliqeSCU0Uj2Ei3ySIc9" alt="" width="367"><figcaption></figcaption></figure></div>

* Tap "Change Signature."

<div align="left"><figure><img src="/files/fhg5sKINHgVIWn6jsC1h" alt="" width="304"><figcaption></figcaption></figure></div>

#### 3. Create Signature

* Use the designated signature area.

<div align="left"><figure><img src="/files/Ye5u7NnnutgTPJjlsc3R" alt="" width="453"><figcaption></figcaption></figure></div>

* Sign using your finger or a stylus.
* Tap "Save" in the top right corner.

{% hint style="warning" %}
**Important Notes**

* Ensure the signature is clear and legible.
* Sign within the provided boundaries.
* Wait for confirmation that the signature is saved.
* Verify that the signature appears correctly after saving.
  {% endhint %}

Need assistance? Contact our support team for help with signature updates.


# How to Enable/Disable Voice Status Assist in the Matrack ELD Driver App

### Accessing Voice Controls

#### 1. Launch App

* Log in to the Matrack Driver App.
* Wait for the dashboard to load (default screen).
* If the Dashboard doesn't load by default, click on the 3 horizontal lines to access the Menu. From the Menu, select Dashboard.

#### 2. Locate and enable/disable Voice Assist

* On the dashboard, locate the "Flip" icon in the top-right corner (shown with a flip icon). Tap this icon to access the exemption settings.

<div align="left"><figure><img src="/files/bjZC3Cmpi9pXGUZhxRgf" alt="" width="303"><figcaption></figcaption></figure></div>

* Locate the "Mute Voice Commands" toggle switch. Tap the toggle switch to activate/deactivate voice commands.
* Click Yes on the prompt.
* The icon will indicate whether the feature is enabled or disabled. You'll also see the following message.

{% hint style="warning" %}
**Important Notes**

* Changes take effect immediately
* Setting persists between sessions
  {% endhint %}

### Best Practices

* Verify the setting after toggling
* Consider the environment when using voice features
* Adjust device volume appropriately

Need assistance? Contact our support team for help with Voice Status Assist settings.


# How to Enable/Disable Night/Dark Mode in the Matrack ELD Driver App

## Accessing Night/Dark Mode from the Dashboard

#### 1. Launch App

* Log in to the Matrack Driver App.
* Wait for the dashboard to load (default screen).
* If the Dashboard doesn't load by default, click on the 3 horizontal lines to access the Menu. From the Menu, select Dashboard.

<div align="left"><figure><img src="/files/cySREgYhzqhvVRjh4dk0" alt="" width="375"><figcaption></figcaption></figure></div>

#### 2. Locate Night/Dark Mode Toggle

On the dashboard screen, look for:

* The Dashboard banner on the top left corner.
* The **moon-shaped icon** will be directly below that.

<div align="left"><figure><img src="/files/jzF6DdIUYNjS9SyG42bn" alt="" width="304"><figcaption></figcaption></figure></div>

#### 3. Toggle Night/Dark Mode

* Tap the moon icon to switch between modes.
* The screen will go into dark mode, and the icon will indicate whether Night/Dark mode is enabled or disabled.

## Accessing Night Mode from Settings

1. #### Access Settings

   * Tap the three horizontal lines (menu icon) at the top of the screen.

   <div align="left"><figure><img src="/files/UIE4SyaKc38yVQM5nGli" alt="" width="375"><figcaption></figcaption></figure></div>

   * Scroll down the menu and select "Settings."

   <div align="left"><figure><img src="/files/vjnuorMsCYamuU7wS5fL" alt="" width="367"><figcaption></figcaption></figure></div>
2. #### Locate and Toggle Night/Dark Mode

<div align="left"><figure><img src="/files/CXwtDWDT6S9V0Fvnzhdk" alt="" width="303"><figcaption></figcaption></figure></div>

* Locate Dark Mode from the settings.
* Toggle the Dark Mode button On.
* The screen will go into dark mode, and the icon will indicate whether night mode is enabled or disabled.

<div align="left"><figure><img src="/files/kWv21ePpcI3Yggr9017u" alt="" width="370"><figcaption></figcaption></figure></div>

{% hint style="warning" %}
**Important Notes**

* The feature can be toggled at any time.
* Changes take effect immediately.
* Setting persists between sessions.
* Adjust based on lighting conditions.
  {% endhint %}

### Best Practices

* Use night mode in low-light conditions.
* Switch to regular mode in bright daylight.

### Need assistance?&#x20;

Contact our support team for help with display settings.


# How to Use Split Sleeper Berth in the Matrack ELD Driver App

## Understanding Split Options

#### 8/2 Split Configuration

* 8 hours: Must be taken in Sleeper Berth status / 2 hours: Can be taken in either Sleeper Berth or Off-duty status.
* Total split time: 10 hours.

#### 7/3 Split Configuration

* 7 hours: Must be taken in Sleeper Berth status / 3 hours: Can be taken in either Sleeper Berth or Off-duty status.
* Total split time: 10 hours.

### Timing Requirements

#### Qualifying Split Requirements

* Split Break must be at least 2 consecutive hours long and not more than 8 consecutive hours.
* Each split must be uninterrupted.
* The combined time must total at least 10 hours.

## Step-by-Step Process to enable Split Sleeper in the app

### First Split Period

1. Choose your split configuration (8/2 or 7/3)
2. Take the required time to appropriate status:
   * For 8/2: Complete either 8 hours in Sleeper or 2 hours in Off-duty/Sleeper
   * For 7/3: Complete either 7 hours in Sleeper or 3 hours in Off-duty/Sleeper
3. After completion of each break:

   * Change your duty status to On-duty.
   * Access the Split Sleeper option from the menu.
   * Tap three horizontal lines in the top-left corner and scroll down to select other options.\
     \
     ![](/files/8mq645I9sR5vpcDhekdD)<br>
   * From Other Options, Select Sleeper Berth.
   * The app will identify that you've taken a matching break and will ask you if you want to do a split sleeper. Click "Yes, Start Split Sleeper."\
     \
     ![](/files/cUcxDmluzfEs86YhMNX3)
   * Put a check mark in the desired Split option and click "Continue."\
     \
     ![](/files/uckWkxMDOx3PF3toP1UI)<br>
   * The following screen will display the rules for the selected Split Type. Click Okay to continue.

   <div align="left"><figure><img src="/files/3BLyy1ZAP1jxLVG7HD3D" alt="" width="370"><figcaption></figcaption></figure></div>

   * Select the appropriate split type(Long/Short) and save your selection.

### Second Split Period

1. Continue normal operations after the first split.
2. Complete the remaining portion of the split.
   * For 8/2: Remaining 8 or 2 hours as required.
   * For 7/3: Remaining 7 or 3 hours as required.
3. After completion, follow the same process to enable split sleeper from the app.

### Impact on Hours of Service

* After completing both qualifying breaks:
  * 11-hour driving limit resets.
  * 14-hour driving window resets.
* Available hours will update on the dashboard after properly logging splits.

{% hint style="warning" %}
**Important Rules**

* The longer portion (7 or 8 hours) must be in Sleeper status.
* The shorter portion (2 or 3 hours) can be Sleeper or Off-duty.
* Must properly enable split through the menu after the first split.
* Status should be changed to on-duty before enabling Split Sleeper from the app.
* Hours will update on the dashboard after the split is properly logged.
* All split periods must be uninterrupted.
  {% endhint %}

### Best Practices

* Plan splits according to your schedule and required rest
* Always verify proper status selection
* Monitor the dashboard for accurate hours after splits
* Allow buffer time between splits for unexpected delays
* Consider traffic and parking availability when planning splits

Need additional help? Our support team is available to assist with split sleeper berth questions and configurations.


# How to add or enable co-driver

## Adding and Managing Co-Drivers

### Matrack ELD Driver App

#### Prerequisites

Before adding a co-driver, ensure:

* The co-driver you'll be driving with has been added to your Carrier's ELD account as an active driver.
* Contact your fleet manager to add the driver to the account if the co-driver isn't in the system.

#### Accessing Co-Driver Features

1. Launch and log in to the Matrack ELD Driver App.
2. Tap the three horizontal lines (menu icon) in the top-left corner.

<div align="left"><figure><img src="/files/WntICwwk5dV47MOxDZj7" alt="" width="375"><figcaption></figcaption></figure></div>

3. Scroll down the menu and select "Other options."<br>

<div align="left"><figure><img src="/files/93gfysnVkTni0F7jXffj" alt="" width="451"><figcaption></figcaption></figure></div>

&#x20;4\. Scroll further down and select "Co-Driver."

<div align="left"><figure><img src="/files/wajLucFgw5kBNOo4T7h1" alt="" width="327"><figcaption></figcaption></figure></div>

#### Adding a Co-Driver

1. Check the Co-Driver screen to see if your co-driver is already listed.
2. If not listed, click the "Add Co-Driver" button in the top-left corner.

<div align="left"><figure><img src="/files/9DdWCcEjUbh7rren3j0h" alt="" width="455"><figcaption></figcaption></figure></div>

3. Enter the co-driver's username and password in the login screen.

<div align="left"><figure><img src="/files/7lTebF8pEEAjmxgkVeFk" alt="" width="349"><figcaption></figcaption></figure></div>

4. Click submit to complete the addition.

#### Managing Co-Drivers

Once a co-driver is added, you can:

* View co-driver information.
* Switch between drivers.
* Log out the co-drivers.

#### Security Measures

* While using co-driving, ensure that the co-driver is using the main driver's phone to log in and drive.
* Both the Main Driver and the Co-Driver should log in from the same phone.
* Co-driver password verification is required for all management functions.
* This ensures secure access and prevents unauthorized changes.

{% hint style="warning" %}
**Important Notes**

* Keep co-driver credentials secure.
* While using co-driving, ensure that the co-driver is using the main driver's phone to log in and drive.
* Both the Main Driver and the Co-Driver should log in from the same phone.
* Verify the co-driver account status with the fleet manager.
* Ensure proper password entry for all operations.
  {% endhint %}

#### Need Help?

Contact your fleet manager or Matrack support for assistance with co-driver management.


# How to contact support from the app

## Contacting Support Through the App

### Matrack ELD Driver App

#### Getting Started

1. Launch and log in to the Matrack ELD Driver App.

#### Accessing Support

1. Locate the menu icon (three horizontal lines) in the top-left corner.

<div align="left"><figure><img src="/files/1XrbZR1yc0xjoxtVp5EU" alt="" width="375"><figcaption></figcaption></figure></div>

2. Tap to open the menu.
3. Scroll down and select "Other options."<br>

   <div align="left"><figure><img src="/files/93gfysnVkTni0F7jXffj" alt="" width="301"><figcaption></figcaption></figure></div>
4. Scroll further down the menu and select "Help."

<div align="left"><figure><img src="/files/JHge9DL5mygftecCslU0" alt="" width="404"><figcaption></figcaption></figure></div>

#### Sending a Support Email

1. Click "Email Support."

<div align="left"><figure><img src="/files/fZu3g1Iznte9etCa4xsT" alt="" width="302"><figcaption></figcaption></figure></div>

1. Your default email client will open automatically.
2. The support email address will be pre-filled.
3. Compose your message:
   * Describe your issue in detail.
   * Include any relevant information.
   * Add attachments if needed.
4. Send your email.

#### Tips for Effective Support Requests

* Be specific about the issue you're experiencing.
* Include any error messages you've received.
* Mention when the issue started.
* Describe what you were doing when the problem occurred.

#### Need Immediate Assistance?

If your issue is urgent, consider using alternative support channels available through Matrack.


# How to Update Your Cycle Rule

## Step-by-Step Instructions

{% stepper %}
{% step %}

### Access Settings

* Log in to the Matrack ELD Driver App.
* Tap the three horizontal lines (menu icon) at the top of the screen to access the menu.

<div align="left"><figure><img src="/files/rHOLMLV60HKWzEjkbFAR" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Navigate to Cycle Rule Settings

* From the menu, select "Settings."

<div align="left"><figure><img src="/files/8JaTOz4uLocQCIYNqbAv" alt="" width="367"><figcaption></figcaption></figure></div>

* Tap "Timezone and Cycle Rule."

<div align="left"><figure><img src="/files/YwvVg9nsA46QqmJzGzs2" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Make the Change

* Click the "Edit" button in the top right corner.

<div align="left"><figure><img src="/files/06EDzGO9CkiRZrjbsLHa" alt=""><figcaption></figcaption></figure></div>

* Open the timezone dropdown menu and select your desired Cycle rule.

<div align="left"><figure><img src="/files/szCoYPWuXg61LAFGf9La" alt="" width="303"><figcaption></figcaption></figure></div>

* Tap "Save" in the top right corner.
  {% endstep %}
  {% endstepper %}

### Important Notes

* Verify selection before saving
* Ensure the cycle rule matches your operation type
* Changes take effect immediately
* Monitor your hours after changing cycles

Need assistance? Contact Matrack support for help with cycle rule settings.


# How to use Yard Move from the Matrack Driver App

How to Enable Yard Move (YM) Status

### Before You Begin

* Ensure you're logged into the Matrack ELD Driver App.
* Verify ELD is connected (required for YM status).
* Be on the Dashboard screen.

### Step-by-Step Instructions

#### 1. Access Status Menu

<div align="left"><figure><img src="/files/VEVy4ELPfJaYj1eVn3wl" alt="" width="304"><figcaption></figcaption></figure></div>

* In the Dashboard, you'll see a circle displaying your current duty status and available hours.\
  Below that, there is a Change Duty option. This will open a screen showing the available duty statuses:\
  \ <img src="/files/0YJt8AzrphBGFYTWRzMI" alt="" data-size="original">
* Off Duty, Sleeper, On Duty, Driving, Personal Trip, Yard Move

#### 2. Select Yard Move

* Find "Yard Move" in status options.

<div align="left"><figure><img src="/files/Sb68kUSmJ1CEG7wUmh7b" alt="" width="168"><figcaption></figcaption></figure></div>

* Tap on Yard Move, and you'll receive a dialog box to enter event details.

#### 3. Complete Required Information

<div align="left"><figure><img src="/files/Y8Da6o5VF5UaEcVFSBzh" alt="" width="299"><figcaption></figcaption></figure></div>

1. Verify Location
   * The system auto-detects location.
   * Manual entry is available if needed.
2. Add Mandatory Note
   * Enter a reason for a personal trip.
   * The note must be a minimum of 4 characters.
3. Handle Break Type
   * If prompted, open the Break Type dropdown.
   * Select "Not Applicable" or any required break type.

#### 4. Confirm Status Change

* Save your selection.
* Verify Dashboard updates to show:
  * Yard Move status.
  * Available hours under YM.

### Important Notes

* Notes must explain the purpose of personal use.
* Keep accurate records of YM usage.
* Monitor hours during the yard move.

### Troubleshooting

If unable to select YM:

* Verify note length (4+ characters)
* Ensure proper break type selection.
* Contact support if issues persist.

Need assistance? Contact Matrack support for help with Yard Move status changes.


# How to use Personal Conveyance from the Matrack Driver App

How to Enable Personal Trip (PC) Status

### Before You Begin

* Ensure you're logged into the Matrack ELD Driver App.

### Step-by-Step Instructions

#### 1. Access Status Menu

<div align="left"><figure><img src="/files/UjIPAl9cKjCnQhquswu4" alt="" width="304"><figcaption></figcaption></figure></div>

* In the Dashboard, you'll see a circle displaying your current duty status and available hours.\
  Below that, there is a Change Duty option. This will open a screen showing the available duty statuses:\
  \ <img src="/files/0YJt8AzrphBGFYTWRzMI" alt="" data-size="original">

  Off Duty, Sleeper, On Duty, Driving, Personal Trip, Yard Move.

#### 2. Select Personal Trip

* Find "Personal Trip" in the status option.

<div align="left"><figure><img src="/files/K8393UZ2hwhECtHw0rnG" alt="" width="171"><figcaption></figcaption></figure></div>

* Tap on Personal Trip, and you'll receive a dialog box to enter event details.

#### 3. Complete Required Information

<div align="left"><figure><img src="/files/CS3ACD3gi5oFix4AfAyU" alt="" width="329"><figcaption></figcaption></figure></div>

1. Verify Location
   * The system auto-detects the location.
   * Manual entry is available if needed.
2. Add Mandatory Note
   * Enter the reason for the personal trip.
   * The note must be a minimum of 4 characters.
3. Handle Break Type
   * If prompted, open the Break Type dropdown.
   * Select "Not Applicable" or any required break type..

#### 4. Confirm Status Change

* Save your selection.
* Verify Dashboard updates to show:
  * Personal Trip status.

### Important Notes

* Notes must explain the purpose of personal use.
* Keep accurate records of PC usage.
* Monitor hours during personal conveyance.

### Troubleshooting

If unable to select PC:

* Verify note length (+ 4 characters).
* Ensure proper break type selection.
* Contact support if issues persist.

Need assistance? Contact Matrack support for help with Personal Trip status changes.


# How to update the Matrack Driver App

## Updating Your Matrack Driver App

### Android Users

1. Visit the Google Play Store using this link:
   * [Matrack ELD Driver on Google Play](https://play.google.com/store/apps/details?id=com.matrack.eld)
2. If an update is available, you'll see an "Update" button
3. Tap "Update" to install the latest version

### iOS Users

1. Visit the App Store using this link:
   * [Matrack ELD on the App Store](https://apps.apple.com/us/app/matrack-eld/id1634745673)
2. If an update is available, you'll see an "Update" button
3. Tap "Update" to install the latest version

### Alternative Update Methods

#### Android

1. Open the Google Play Store and Tap your profile icon
2. Select "Manage apps & device"
3. Look for Matrack ELD Driver in the list of updates available
4. Tap "Update" if available

#### iOS

1. Open the App Store and Tap your profile icon
2. Scroll down to available updates and Look for Matrack ELD
3. Tap "Update" if available

### Important Notes

* Ensure you have a stable internet connection
* Keep your device's operating system up to date
* Have sufficient storage space available
* Back up any important data before updating

### Need Help?

Contact Matrack support if you experience any issues during the update process.


# California Property Carrier Cycle Rules

## Work Shift Regulations

#### Basic Requirements

1. **Rest Period**
   * Minimum 10 consecutive hours before starting duty
   * Can include:
     * Off-duty time
     * Sleeper berth time
     * Any combination of above
2. **Shift Limitations**
   * Maximum 16-hour total shift time
   * Maximum 12 hours driving within shift
   * Shift begins after 10-hour rest period

### Cycle Hours

* 80-hour limit in 8-day period
* Cycle calculated from 8 days before current day's end

### Reset Options

#### Standard Reset

* 34-hour restart available anytime
* Completely resets cycle hours

#### Exception Reset

* 24-hour restart option
* Requires 24+ consecutive hours of:
  * Off-duty time
  * Sleeper berth time
  * Waiting time
* Starts new cycle

### Split Sleeper Berth Rules

#### Qualifying Periods

* Total of 10+ hours off-duty time
* Must include:
  * One period of 8-10 hours in sleeper berth
  * Second period of 2-10 hours off-duty/sleeper
* Shift restarts after first qualifying period

### *Key Differences*

* Longer maximum shift time (16 hours vs 14 hours)
* Increased driving time (12 hours vs 11 hours)
* Higher cycle limit (80 hours vs 70 hours)

### <mark style="color:red;background-color:yellow;">Important Notes</mark>

* <mark style="background-color:yellow;">Must maintain accurate logs</mark>
* <mark style="background-color:yellow;">Document all waiting periods</mark>
* <mark style="background-color:yellow;">Monitor cycle hours carefully</mark>
* <mark style="background-color:yellow;">Plan routes considering California rules</mark>
* <mark style="background-color:yellow;">Keep supporting documentation</mark>

Need assistance? Contact your fleet manager or Matrack support for clarification on California-specific rules.


# Daily Driving Time Limits

## Standard Limits

<div align="left"><figure><img src="/files/RraUlA5jkeNITEvAgHgx" alt="" width="295"><figcaption></figcaption></figure></div>

#### Basic Rule (11-Hour Rule)

* Maximum 11 hours of driving time.
* Must be completed within a 14-hour window.
* Requires 10 consecutive hours off duty before the next shift.

#### 14-Hour Window

* Begins when the driver starts any on-duty activity.
* Cannot drive beyond the 14th consecutive hour.
* Cannot be extended except in specific circumstances.

### Required Breaks

#### 30-Minute Break Rule

* Required after 8 consecutive hours of driving.
* Must be at least 30 minutes long.
* Can be satisfied by:
  * Off-duty time.
  * Sleeper berth time.
  * Non-driving on-duty time.

### Special Circumstances

#### Adverse Driving Conditions

* Allows up to 2 additional hours of driving time.
* Extends 11-hour limit to 13 hours.
* It must be due to unexpected weather or road conditions.

### <mark style="color:red;background-color:yellow;">Important Notes</mark>

* <mark style="background-color:yellow;">All driving time must be accurately logged.</mark>
* <mark style="background-color:yellow;">Monitor your available hours carefully.</mark>
* <mark style="background-color:yellow;">Plan routes considering required breaks.</mark>
* <mark style="background-color:yellow;">Account for potential delays.</mark>
* <mark style="background-color:yellow;">Maintain supporting documentation.</mark>

Need assistance? Contact Matrack support for clarification on driving limits and regulations.


# Complete Guide to Recap Hours

### What Are Recap Hours? Recap hours consist of:

* Hours worked on the first day of the cycle
* Remaining hours in the cycle These become available after the last day of the cycle

## Key Rules

#### Usage Requirements

* It cannot be used when clocks are at zero
  * In this case, it must take a 34-hour restart
* Includes both Driving and Duty hours
* Can continue driving without 34-hour restart
* Applicable to both 70-hour/8-day and 60-hour/7-day cycles

#### Reset Options

* 34-hour restart before the 9th day provides a full 70 hours
* Without restart, receive the first day's hours plus the remaining cycle hours

### 70-Hour/8-Day Cycle Example

| Day | Available Hours | Hours Worked                               | Hours Remaining                                                               |
| --- | --------------- | ------------------------------------------ | ----------------------------------------------------------------------------- |
| 1st | 70 hours        | <mark style="color:orange;">7 hours</mark> | 63 hours                                                                      |
| 2nd | 63 hours        | 3 hours                                    | 60 hours                                                                      |
| 3rd | 60 hours        | 11 hours                                   | 49 hours                                                                      |
| 4th | 49 hours        | 9 hours                                    | 40 hours                                                                      |
| 5th | 40 hours        | 7 hours                                    | 33 hours                                                                      |
| 6th | 33 hours        | 8 hours                                    | 25 hours                                                                      |
| 7th | 25 hours        | 11 hours                                   | 14 hours                                                                      |
| 8th | 14 hours        | 11 hours                                   | <mark style="color:orange;">3</mark> <mark style="color:orange;">hours</mark> |

#### 9th Day Calculation

* Hours worked on the first day: 7 hours
* Hours remaining in cycle: 3 hours
* Total available for 9th day: 10 hours (7 + 3)

{% hint style="warning" %}

### <mark style="color:red;background-color:yellow;">Important Notes</mark>

* <mark style="background-color:yellow;">Monitor daily hours carefully</mark>
* <mark style="background-color:yellow;">Track remaining cycle hours</mark>
* <mark style="background-color:yellow;">Plan routes based on available recap hours</mark>
* <mark style="background-color:yellow;">Consider a 34-hour restart when beneficial</mark>
* <mark style="background-color:yellow;">Maintain accurate duty status records</mark>
  {% endhint %}

Need assistance calculating your recap hours? Contact Matrack support for help.


# Troubleshooting Log Sync Issues

### Understanding Sync Problems Most log syncing issues occur due to:

* Inactive internet connection or Poor network connectivity
* Incomplete sync process

## Resolution Steps

#### 1. Check Internet Connection

* Ensure device has active internet connection
* Verify cellular data or Wi-Fi is enabled
* Check signal strength and Test internet connection with other apps

#### 2. Manual Sync Process

1. Open the Matrack ELD Driver App
2. Go to Dashboard
3. Click on the "**Sync**" button on the top right.
4. Wait until the sync is completed.

<div align="left"><figure><img src="/files/EefruRaM8KDcYGOkbbNg" alt=""><figcaption></figcaption></figure></div>

### *<mark style="color:blue;">Best Practices</mark>*

* Maintain stable internet connection
* Regularly check sync status
* Perform manual sync when needed
* Monitor for successful sync completion

### Need Help?

If sync issues persist after following these steps:

* Contact technical support
* Document any error messages
* Keep track of internet connectivity status


# Automatic Driving Status Switch

### Speed Requirement

* Vehicle must exceed 5 miles per hour
* Status changes automatically when speed threshold is met

### If Status Isn't Switching Automatically

#### 1. Check ELD Connection

* Verify ELD is properly paired to phone app
* Confirm ELD cable is firmly plugged in
* Check ELD indicator lights are functioning
* Confirm using correct truck-specific cable

#### 2. Verify Current Duty Status

* Check that you are not in:
  * Yard Move (YM) status
  * Personal Conveyance (PC) status
* If in YM or PC:
  1. Change status to On Duty
  2. Drive vehicle above 5 MPH
  3. Status should switch automatically to Driving

### Troubleshooting Sequence

1. Check current duty status
2. Verify ELD connection
3. Confirm proper cable installation
4. Test by driving above 5 MPH
5. Monitor for automatic status change

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Always use cable provided for your specific truck</mark>
* M<mark style="background-color:yellow;">onitor status changes when starting drive</mark>
* <mark style="background-color:yellow;">Report persistent issues to support</mark>
  {% endhint %}

Need assistance? Contact Matrack support to resolve automatic status change issues.


# Account Deactivation & Reactivation Guide

### *Understanding Account Deactivation Your account may have been deactivated due to:*

* **Missed payment or Overdue charges**
* **Cancelled subscription**

### Reactivation Options

#### Option 1: Using Existing Card

1. Verify sufficient funds in your associated card
2. Contact our support team:
   * Via email or phone
3. Request account reactivation

#### Option 2: Update Payment Method by Phone

1. Call our support team
2. Provide new card details
3. Wait for account reactivation confirmation

#### Option 3: Secure Online Update

1. Request a secure payment update link via email or phone
2. Update credit card details through the secure link
3. Notify support of completed update and wait for account reactivation

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Keep payment methods current</mark>
* <mark style="background-color:yellow;">Monitor account status regularly</mark>
* <mark style="background-color:yellow;">Maintain sufficient funds</mark>
* <mark style="background-color:yellow;">Save support contact information</mark>
  {% endhint %}

### Contact Support

For immediate assistance:

* Call us at: +1 **855-658-7225,** **+1 925-500-0071**
* Send email to: <mark style="color:blue;"><support.gps@matrackinc.com></mark>
* Response times may vary

### Privacy & Security

* All payment information is securely processed
* Secure payment links expire after use
* Never share payment details via email
* Only provide information through official channels


# Accessing the In-App User Guide

## Matrack ELD Driver App

#### Getting Started

1. Launch and log in to the **Matrack ELD Driver App**

#### Accessing the User Guide

1. Locate the menu icon (three horizontal lines) in the top-left corner.

<div align="left"><figure><img src="/files/QkFvqj58Z8gAzzLIFUAc" alt="" width="375"><figcaption></figcaption></figure></div>

2. Tap to open the menu.
3. Scroll down and select "Other options."<br>

   <div align="left"><figure><img src="/files/93gfysnVkTni0F7jXffj" alt="" width="301"><figcaption></figcaption></figure></div>
4. Scroll further down the menu and select "User Guide."

<div align="left"><figure><img src="/files/annQG0hsWiUvPR6fvasr" alt="" width="368"><figcaption></figcaption></figure></div>

#### Finding Help Topics

You can locate information in two ways:

**Browse Available Guides**

* Scroll through the list of available guides.
* Select the guide that matches your needs.

**Search for Specific Topics**

* Use the search bar at the top of the page.
* Enter keywords related to your issue.
* Select the relevant guide from the search results.

{% hint style="warning" %}
**Important Notes**

* <mark style="background-color:yellow;">Ensure you're logged in to access all guide features.</mark>
* <mark style="background-color:yellow;">Use specific keywords for more accurate search results.</mark>
* <mark style="background-color:yellow;">Browse categories if unsure about the exact terminology.</mark>
  {% endhint %}

#### Need Additional Help?

Contact Matrack support if you can't find the information you need in the user guide.


# ELD New User Interface

{% tabs fullWidth="false" %}
{% tab title="Android" %}

<div><figure><img src="/files/ipROIRgZr89jT0PCFuOm" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PVuPU8zFTt2CDDCX9hUj" alt=""><figcaption></figcaption></figure> <figure><img src="/files/xhpYcobKpXKUSLq3PeIy" alt=""><figcaption></figcaption></figure></div>

<div><figure><img src="/files/ewotGFKBi9N9dTg7NWYF" alt=""><figcaption></figcaption></figure> <figure><img src="/files/nZs4sLbXNscOwEF7Ye1l" alt=""><figcaption></figcaption></figure> <figure><img src="/files/0XPl8huJ78EpR8XsLnvt" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="iOS" %}

<div><figure><img src="/files/6Z8VWP0NUnBrNKykzbU2" alt=""><figcaption></figcaption></figure> <figure><img src="/files/L8GlQQQXeh1HjPVOgVMr" alt=""><figcaption></figcaption></figure> <figure><img src="/files/wOrD3yQzgk4BizN0ELpJ" alt=""><figcaption></figcaption></figure></div>

<div><figure><img src="/files/9gwnIjwl9cqhnxpuh9jA" alt=""><figcaption></figcaption></figure> <figure><img src="/files/6gZrQ7AI1MgW8CuUIhdW" alt=""><figcaption></figcaption></figure> <figure><img src="/files/GyjPbV0c4m5hvmI34nqQ" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}


# Welcome to Matrack's GPS & Dashcam Support Portal

***

**Welcome to Our Support Portal**

Your one-stop destination for assistance and guidance. Choose from a wide range of resources, including troubleshooting articles, step-by-step guides, and FAQs to help you resolve issues and get the most out of our products. We're here to ensure your experience is smooth and successful.

## Categories

***

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Phone App</strong></td><td><p></p><p>Resources for Drivers </p></td><td><a href="/files/bRSeeMwwStDCzXCGUxIc">/files/bRSeeMwwStDCzXCGUxIc</a></td><td></td><td><a href="/pages/JATQTaboqUsDmQk8md8v">/pages/JATQTaboqUsDmQk8md8v</a></td></tr><tr><td><strong>Admin Website</strong></td><td><p></p><p>Resources for users of the Matrack Fleet Admin Portal</p></td><td><a href="/files/WXZJ8ZOZ9r9q7d65oyRm">/files/WXZJ8ZOZ9r9q7d65oyRm</a></td><td></td><td><a href="/pages/dJxsG0Vv2940dx96qkUL">/pages/dJxsG0Vv2940dx96qkUL</a></td></tr><tr><td><strong>General FAQs</strong></td><td><p></p><p>Resources related to products, purchases, account, services, billing, general FAQs</p></td><td><a href="/files/hCcJM16BKU2P46I3q8S2">/files/hCcJM16BKU2P46I3q8S2</a></td><td></td><td><a href="/pages/EuOBBddmKpA9dECwXKCX">/pages/EuOBBddmKpA9dECwXKCX</a></td></tr><tr><td><strong>Device Installation and Setup</strong></td><td></td><td><a href="/files/Iv8YKR0thPQkjkLFEWAN">/files/Iv8YKR0thPQkjkLFEWAN</a></td><td></td><td><a href="/pages/VXlgsda1h6QmUAreYYm1">/pages/VXlgsda1h6QmUAreYYm1</a></td></tr></tbody></table>

***

{% content-ref url="/pages/6wGsirE3NKZtpVFIQGtS" %}
[Product Support and Help Guides](/gps-and-dashcam/readme/product-support-and-help-guides)
{% endcontent-ref %}

***


# Product Support and Help Guides

Explore comprehensive guides designed to help you navigate our products with ease. Choose from a wide category of topics to find step-by-step instructions, troubleshooting tips, and best practices for using our services efficiently.

## Select a topic

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Essential Phone App Guides</strong></td><td>Guides related to the phone app</td><td></td><td><a href="/pages/HpnToMbWX6nA3MQGZRh8">/pages/HpnToMbWX6nA3MQGZRh8</a></td><td><a href="/files/ZENA6bXuBjy5u6Td5GCh">/files/ZENA6bXuBjy5u6Td5GCh</a></td></tr><tr><td><strong>Tracking Guides</strong></td><td>Guides related to tracking queries</td><td></td><td><a href="/pages/DhRcqQVdqjixYdSlA2W8">/pages/DhRcqQVdqjixYdSlA2W8</a></td><td><a href="/files/Flv5mwIuGP4OcpekjVOv">/files/Flv5mwIuGP4OcpekjVOv</a></td></tr><tr><td><strong>Subscription and</strong> <strong>Billing Support</strong></td><td>Find solutions for your queries on subscriptions and payments</td><td></td><td><a href="/pages/7H1mZvQlnROjuLRtGNbW">/pages/7H1mZvQlnROjuLRtGNbW</a></td><td><a href="/files/pDNTwA2ZJEKD4NJRb8gE">/files/pDNTwA2ZJEKD4NJRb8gE</a></td></tr><tr><td><strong>Installation and Initial Setup Guide</strong></td><td>Get essential information about installing the device and initial setup</td><td></td><td><a href="/pages/VXlgsda1h6QmUAreYYm1">/pages/VXlgsda1h6QmUAreYYm1</a></td><td><a href="/files/CoOayuHtM3LdxJquuEkN">/files/CoOayuHtM3LdxJquuEkN</a></td></tr><tr><td><strong>GPS Website Guides</strong></td><td>Guides related to viewing and managing your trackers from the Admin Website</td><td></td><td><a href="/pages/JHAzCwHmM41VzBquK2PR">/pages/JHAzCwHmM41VzBquK2PR</a></td><td><a href="/files/tgiBOsoXFCy2brnWloSy">/files/tgiBOsoXFCy2brnWloSy</a></td></tr><tr><td><strong>Generating Reports</strong></td><td>Find guides for creating reports of travel logs, start/stop reports, etc</td><td></td><td><a href="/pages/LjMRg9yNQlEqCluvvvkh">/pages/LjMRg9yNQlEqCluvvvkh</a></td><td><a href="/files/kOxZuMtUInu7K0ROWMQa">/files/kOxZuMtUInu7K0ROWMQa</a></td></tr></tbody></table>

{% content-ref url="/pages/lkRxsWNNoGyiVb2YAnQE" %}
[Categories](/gps-and-dashcam/readme/categories)
{% endcontent-ref %}


# Categories

{% content-ref url="/pages/VXlgsda1h6QmUAreYYm1" %}
[Device Installation and Setup](/gps-and-dashcam/readme/categories/device-installation-and-setup)
{% endcontent-ref %}

{% content-ref url="/pages/dJxsG0Vv2940dx96qkUL" %}
[  Admin Website](/gps-and-dashcam/readme/categories/admin-website)
{% endcontent-ref %}

{% content-ref url="/pages/JATQTaboqUsDmQk8md8v" %}
[Phone App](/gps-and-dashcam/readme/categories/phone-app)
{% endcontent-ref %}

{% content-ref url="/pages/EuOBBddmKpA9dECwXKCX" %}
[General FAQs](/gps-and-dashcam/readme/categories/general-faqs)
{% endcontent-ref %}


# Device Installation and Setup

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Real Time Portable Tracker</strong> </td><td></td><td>Device details, Installation and setup guide for your Portable tracker</td><td><a href="/files/VMVMOJPksDhJbbLPBywh">/files/VMVMOJPksDhJbbLPBywh</a></td><td><a href="/pages/wzNBZfYtU0nuGFSYrLOs">/pages/wzNBZfYtU0nuGFSYrLOs</a></td></tr><tr><td><strong>Asset Tracker Installation</strong></td><td></td><td>Device details, Installation and setup guide for your Asset Tracker</td><td><a href="/files/7Aj9Iye6jndVfZEJLwyx">/files/7Aj9Iye6jndVfZEJLwyx</a></td><td><a href="/pages/HaV44EbDVVpyDQwrJfDM">/pages/HaV44EbDVVpyDQwrJfDM</a></td></tr><tr><td><strong>OBD Installation</strong></td><td></td><td>Device details, Installation and setup guide for your OBD Plug &#x26; Play tracker</td><td><a href="/files/mngqcrgcC1ksyUufV52k">/files/mngqcrgcC1ksyUufV52k</a></td><td><a href="/pages/5NiziRI0FBVi3WrJvEF0">/pages/5NiziRI0FBVi3WrJvEF0</a></td></tr><tr><td><strong>Hardwire Device</strong> </td><td></td><td>Device details, Installation and setup guide for your Hardwire Tracker</td><td><a href="/files/nZupPqpVboaPpjtTqMXg">/files/nZupPqpVboaPpjtTqMXg</a></td><td><a href="/pages/ozFSUU1yq4jwRKnvKb7v">/pages/ozFSUU1yq4jwRKnvKb7v</a></td></tr><tr><td><strong>Waterproof Hardwire Device</strong> </td><td>Device details, Installation and setup guide for your Waterproof Hardwire Tracker</td><td></td><td><a href="/files/KUchrxzJ2350pR8px6FK">/files/KUchrxzJ2350pR8px6FK</a></td><td><a href="/pages/Ayw0ahLXjhJvkwD0RrYh">/pages/Ayw0ahLXjhJvkwD0RrYh</a></td></tr><tr><td><strong>Dashcam</strong> </td><td></td><td>Device details, Installation and setup guide for your Dashcam</td><td><a href="/files/o8t7d9fmFPxyJzqTMacM">/files/o8t7d9fmFPxyJzqTMacM</a></td><td><a href="/pages/7SRUfdTFOucCELybPKrd">/pages/7SRUfdTFOucCELybPKrd</a></td></tr></tbody></table>


# MA9275 - Portable Tracker

## MaTrack Portable GPS Tracker

<div align="left"><figure><img src="/files/K7UzqLctus8oM0hmqJmn" alt=""><figcaption></figcaption></figure></div>

### User Guide

#### Device Specifications

* Dimension: 74.5mm × 41.5mm × 26mm (2.93in × 1.63in × 1.02in)
* Weight: 80g (2.82oz)
* Battery: 2400mAh Li-Polymer
* Nominal supply voltage: 5V±0.5V
* Current consumption: <1000mA
* Operating temperature: -35°C to +75°C (-31°F to +167°F)
* Storage temperature: -40°C to +85°C (-40°F to +185°F)
* Single Battery Charge Lasts: Up to 14 days
* Network: LTE - CAT M1

#### How to Charge the Portable GPS Tracker

IMPORTANT: Fully charge your GPS tracker before first use.

1. Plug-in the tracker using the USB C charging cable (provided in the packaging) in an open space.
2. The light below the battery icon will turn solid RED during charging.
3. When fully charged, the RED LED light will turn off, and no lights will blink on the face of the device.
4. Average charging time for a fully depleted battery is 6-8 hours.
5. Based on 1 minute motion updates and an average drive time of 1 hr per day, a full charge will last 12-14 days.
6. When the battery is below 10% (low battery) the RED LED will blink rapidly.

Note: Do not charge device in a sealed container with limited convection. This will heat up the device.

#### Install the MaTrack iOS/Android App

1. Download and install our App from the Google Play or Apple App Store. Search for MaTrackGPS 2.0 on iOS and Matrack GPSTracking on Android.
2. Use the account login credentials provided during activation to access your tracking platform.

#### How to Activate the GPS Tracker

IMPORTANT: Have the 15 digit IMEI # (located on back of GPS tracker) handy during the activation process.

1. Scan the QR code OR Visit: <https://matrackinc.com/gpsactivation/>
2. Follow the steps on the activation page in order to get your GPS tracker registered.
3. Once you've submitted the activation form, check your email for your account information.
4. To access your account, login using the USERNAME and PASSWORD provided in the activation email.

#### Acquiring GPS Lock

IMPORTANT: Your GPS tracker has to be activated through the Matrack website before acquiring GPS LOCK.

* After the account is created, restart your GPS tracker by pushing the POWER BUTTON.
* When the POWER BUTTON is pushed down for a few seconds, you should see the lights blink in the following order: <mark style="color:red;">**RED**</mark>**,&#x20;**<mark style="color:blue;">**BLUE,**</mark>**&#x20;**<mark style="color:green;">**GREEN**</mark>.
* When connecting to GPS satellite, the lights below the icons will flash in a systematic pattern.
* When GPS LOCK has been acquired, all lights will be off on the face of the device.
* If Cell / GPS is not identified or registered, the respective LED lights will blink every second.
* When both Cell/ GPS locks have been registered, there will be no lights on the face of the device.
* The device will show at its current location on your platform if a GPS lock has been acquired.
* If a GPS lock is not acquired by this time, relocate the GPS tracker near a window or place on the dash of a vehicle and take it for a short drive.
* RESET Button – Also known as the S.O.S. button. Hold down for 3 seconds. This will wake up the device and once GPS LOCK is acquired, it will update current location.
* When POWERING OFF the device, you should see the lights turn off in the following order - <mark style="color:green;">**GREEN**</mark>**,&#x20;**<mark style="color:blue;">**BLUE**</mark>**,&#x20;**<mark style="color:red;">**RED**</mark>**.**

#### Attach GPS Tracker to Vehicle/Asset

* After GPS LOCK has been acquired AND you have confirmed that your device is updating on your platform, place the device inside your vehicle/asset. If you have a magnetic case (sold separately), first place the GPS tracker inside the case.
* If placed inside a vehicle, make sure the GPS tracker is not fully surrounded by metal.
* If placing it in a backpack or purse, place it in an outside pocket, away from any metals.

#### Contact Us

Phone: +1 (855) 658-7225 (M-F, 8:00 AM-5:00PM PT)&#x20;

24/7 Email: <support.gps@matrackinc.com>


# MA1085 - Asset Tracker

## MA Asset Tracker Classic Quick Start Guide

<div align="left"><figure><img src="/files/FHAyMItJarkEay6XEbTD" alt=""><figcaption></figcaption></figure></div>

### Device Specifications

#### Physical Specifications

* Dimensions: 3.64in × 3.33in × 1.32in
* Weight: 8.1oz
* Battery: 3.6V Lithium, 14Ah
* SIM Type: 2FF

#### Environmental Specifications

* Operating Temperature: -31°F to +167°F (-35°C to +75°C)
* Storage Temperature: -40°F to +185°F (-40°C to +85°C)

#### Technical Specifications

* Navigation Sensitivity: -157 dBm
* GPS Accuracy: <2.5m
* GPS Start Times:
  * Cold start: 31s
  * Hot start: 2.7s
* GNSS Support: GPS, GLONASS, BeiDou/Compass, Galileo, QZSS
* Network: CAT M1 LTE Cellular Technology

#### Supported Bands

* 4G LTE FDD: B1, B2, B3, B4, B5, B8, B12, B13, B18, B19, B20, B26, B28
* 4G LTE TDD: B39
* Maximum Output Power: 23dBm

### Quick Start Guide

#### Step 1: Identify LED Indicators

* Locate the rectangular glass window on the shorter surface of the device
* Identify the two LED lights:
  * Blue LED: Cellular connection indicator
  * Green LED: GPS signal indicator

#### Step 2: Test Device Location

1. Find the "Test" button next to the LED lights
2. Hold down the button until both LED lights flash Green and Blue
3. Watch for LED sequence:
   * Green GPS LED blinks first
   * Blue cellular LED blinks second
   * Green GPS LED will slow its blinking and turn off within minutes
   * When both lights are off, location has been successfully transmitted
4. Check your app or user platform for the updated location

Note: The tracker will continue to update on its programmed schedule, regardless of manual updates using the "Test" button.

#### Step 3: Activation and Login

**If the device wasn't activated at purchase:**

1. The device will be pre-activated and will be visible on your app / portal.
2. Scan the QR code OR visit matrackinc.com/gpsactivation or contact our helpline# 855-658-7225
3. Fill out and submit the activation form
4. Have the 15-digit IMEI number ready (located on bottom face of GPS tracker)
5. Wait for login credentials via email
6. Access your account at: matrack.io

#### Step 4: Device Placement Guidelines

1. Avoid full metal enclosure
   * The device cannot receive signals through metal
   * Ensure at least one side is not blocked by metal
2. Acceptable Placements
   * Inside plastic enclosures
   * Under trailer chassis
   * Any location with non-metallic covering
3. Signal Optimization
   * More exposure to open air improves signal quality
   * Test signal reception if installed in areas with limited exposure
   * If frequent cell tower locations appear in tracking reports, consider repositioning for better satellite reception

#### Verification Steps

1. Check device placement
2. Confirm device updates on the platform
3. If issues occur, contact support with your 15-digit IMEI number ready

### Support Contact Information

#### Phone Support

* Hours: 6 am to 10 pm Pacific time
* Phone: 855-658-7225

#### Email Support

* Available 24/7
* Email: <support.gps@matrackinc.com>


# MA2105 - Hardwired Tracker

A Hardwire Device Guide

<div align="left"><figure><img src="/files/wFKsQJgyWtbhJw5kduxi" alt=""><figcaption></figcaption></figure></div>

### Device Specifications

* Dimensions: 85.5mm × 58mm × 13.5mm (3.37in × 2.28in × 0.53in)
* Weight: 56g (1.98oz)
* Battery: 180mAh Li-Polymer
* Supply Voltage: 12V to 24V
* Current Consumption: <50mA
* Operating Temperature: -35°C to +75°C (-31°F to +167°F)
* Storage Temperature: -40°C to +85°C (-40°F to +185°F)
* Battery Life: Up to 1 hour on a single charge
* Network: LTE - CAT M1

### Getting Started

#### LED Indicators

The MA2106 features two status LEDs:

* Cell LED (Yellow)
* GPS LED (Green)

**LED Status Guide**

**Cell LED (Yellow)**

* Searching for Cell Network: Blinks every 1 second
* Cell Connected: Blinks every 3 seconds
* Note: LED stays solid during the internal POWER ON cycle before beginning to blink

**GPS LED (Green)**

* Searching for Satellite: Blinks every 1 second
* GPS Lock: Blinks every 3 seconds
* Initial GPS Search: Blinks once, stays solid for 3 seconds, then begins searching pattern

#### Installation Guidelines

1. **Orientation**
   * Check the label direction (e.g., if the label says "Label side down," install with the label facing down)
   * Ensure the device has clear access to GPS signals
2. **Wire Connections**
   * RED: Power supply (12V)
   * BLACK: Ground
   * WHITE: Ignition sense
   * Additional wires should remain unconnected
3. **Battery Operation**
   * Locate the ON/OFF switch under the sliding opening
   * Switch to the ON position to enable the internal battery feature

### Device Operation

#### Web Platform Updates

* Engine OFF: Updates every 2 hours
* Engine ON: Updates every 2 minutes (basic plan)

#### Troubleshooting

If the web platform updates every 2 hours while the engine is running, check the white ignition sense wire connection. This connection is required for real-time updates (1–2-minute intervals).

### Starter Interrupter Installation

The starter interrupter feature allows remote enabling/disabling of the vehicle starter via SMS commands.

#### Relay Installation Steps

1. Short the Black wire (86) with the Blue wire (30)
2. Cut the vehicle's starter wire
3. Connect the 12V supply end to the Blue-Black junction
4. Connect the starter motor side to the Red wire (87a)
5. Connect the tracker's Green wire (OUT1) to the White wire (85)

#### Tracker Power Connection

* Connect the red wire to a 12V constant DC source
* Connect the black wire to the ground or DC source ground terminal

**Important Notes:**

* If relay terminals have different color codes or diode polarity than shown, contact support
* Do not install the tracker under the hood
* For international operations, contact support to enable roaming before leaving the US

### Account Setup

Your login credentials will be emailed to you. Once the Cell LED blinks every 3 seconds, the device will begin transmitting data to the server, viewable on your account platform.

### Support Contact Information

#### Phone Support

* Hours: 8 am to 5 pm PST, Monday through Friday
* Phone: +1 (855) 658-7225

#### Email Support

* Available 24/7
* Email: <support.gps@matrackinc.com>


# XT2469 - 4G OBD

## MA 4G OBD Classic QUICK START GUIDE

<figure><img src="/files/8XVYpQVw7VpWgvL0ziAe" alt="" width="188"><figcaption></figcaption></figure>

### STEP 1: Locate the OBD port on your vehicle

The OBD port can be located underneath the dashboard on the driver's side. All vehicles made since 1996 have this port. The OBD socket looks like a rectangular port with multiple pins.

### STEP 2: Connect the GPS Tracker to your vehicle's OBD port

There are status indicators on the device (opposite the OBD socket).

### *LED Status Indicators*

| LED                                        | DESCRIPTION                          | STATUS  |
| ------------------------------------------ | ------------------------------------ | ------- |
| Amber (Cellular and Vehicle Communication) | Cellular Off                         | LED Off |
| Searching for GSM Network                  | Fast Blinking                        |         |
| GSM Lock (connected to cellular network)   | Slow Blinking (once every 2 seconds) |         |
| GSM Lock/Ignition On                       | Solid Light (No Blinking)            |         |
| Green (GPS/Satellite)                      | Searching for Satellite              | LED Off |
| GPS Lock (connected to satellite)          | ON for 2 Secs                        |         |

**Note**: Blue light can be ignored

### STEP 3: Device Activation

* Your login details will be emailed to you. Log on to your account using the account username and password.
* Login to your platform and start tracking.

### STEP 4: Default HQ Location

The device may show at the default location. If it does, once the amber LED is slow blinking once every 2 seconds, take the device for a 10-minute drive. It will start transmitting and updating the current location. If your device does not update, click the SUPPORT TEAM button on your platform to get 24/7 online technical support.

### Support Contact Information

#### Phone Support

* Hours: 8 am to 5 pm PST, Monday through Friday
* Phone: +1 (855) 658-7225

#### Email Support

* Available 24/7
* Email: <support.gps@matrackinc.com>


# ST-4345 Weatherproof Hardwired Tracker

## MA Weatherproof 4345 User Guide

<figure><img src="/files/2Rp0JSaKmyGFDKn4CRV2" alt=""><figcaption></figcaption></figure>

### Installation Guide

#### Step 1: Wiring Identification

* Red Cable: Power supply (12V)
* Black Cable: Ground
* Blue Cable: Ignition sense
* Additional wires should remain unconnected

#### Step 2: GPS Tracker Installation

**Important: Installation Location**

* Do NOT install under the hood
* Do NOT install in metal-enclosed spaces
* Device requires clear access to GPS signals
* Can be mounted anywhere on vehicle/trailer with access to open sky

#### Step 3: Ignition Mode Setup

Two operation modes are available:

**A. Normal Ignition Mode**

* Connect all three wires (red, black, and blue)
* This is the default operation mode
* All features are available

**B. Virtual Ignition Mode**

* Connect only red and black wires
* Ideal for:
  * Trailers
  * RVs
  * Assets without ignition wires
* Device updates based on vehicle movement
* Note: Ignition ON/OFF and Engine status reports unavailable

### Device Status Indicators

#### LED Light Patterns

**Cellular LED (Blue)**

* Searching for Network: Fast blinking twice per second
* Carrier Lock: Slow blinking once every 3-4 seconds

**GPS LED (Red)**

* Searching for Satellite: Fast blinking twice per second
* GPS Lock: Slow blinking once every 3-4 seconds

### Account Setup and Operation

#### Step 4: Account Access

1. For new devices: Visit matrackinc.com/gpsactivation to complete the activation
2. Login credentials will be emailed to you
3. Wait for the blue status LED to begin blinking
4. The device will begin transmitting data to the server

#### Update Intervals

* Vehicle Running: Updates every 1-2 minutes
* Vehicle Stationery: Updates every 2 hours

### Troubleshooting

#### If the Device Is Not Updating After the Installation

1. Verify LED Status
   * Check that blue LED blinks once every 3-4 seconds
   * Start vehicle engine
   * Keep the engine running for several minutes to trigger an update
2. Check Update Frequency
   * Engine OFF: Updates every 2 hours
   * Engine ON: Updates every 1-2 minutes
3. Common Issues
   * If updates occur every 2 hours with the engine running:
     * Check the blue ignition sense wire connection
     * Required for real-time updates in Normal Ignition mode

### Support Contact

Email: <support.gps@matrackinc.com>

#### Phone Support

* Hours: 8 am to 5 pm PST, Monday through Friday
* Phone: +1 (855) 658-7225


# Dashcam - JC261

## MA Dashcam JC261 Installation Guide

### What's in the Box

* JC261 Main Unit
* Power Bundle
* External SOS Key
* Relay
* Tamper Cover
* Mounting Screws
* Bracket
* Philips Screwdriver
* Tamper Lock

<div align="left"><figure><img src="/files/j39TQE4FH1vmnzTZIzFT" alt="" width="563"><figcaption></figcaption></figure></div>

### System Components

#### Main Unit

The main unit includes:

* Power LED
* GPS LED
* GSM LED
* Front camera (1080P)

#### DMS Camera

Dedicated driver monitoring camera with mounting base

<div align="left"><figure><img src="/files/KydCrXHjzHJVBypwhdme" alt=""><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/tIzFDQXRbTPBL027uACC" alt=""><figcaption></figcaption></figure></div>

### Installation Instructions

#### Step 1: Mounting Preparation

1. Select a proper installation position on the windshield
2. Clean the position thoroughly with the provided cleaning wipe
3. Remove the protective film from the 3M tape on the mounting base
4. Attach the base to the cleaned position
5. Wait 2 hours before proceeding to ensure proper adhesion

<div align="left"><figure><img src="/files/KvIofgNrCCeWjSkaK1zG" alt=""><figcaption></figcaption></figure></div>

#### Step 2: Cable Connections

1. Connect the OBD power supply cable to the main unit's power terminal
   * Align the groove for easy cable insertion
2. Connect the DMS camera to the 4-pin female circular and rectangular ports
3. Connect the main power cable to the OBD port terminal

<div align="left"><figure><img src="/files/sQx9Hu0KJXFZZI1ZJK4Y" alt="" width="328"><figcaption></figcaption></figure></div>

#### Step 3: Cable Routing

1. Route all cables (OBD power, DMS camera & backup battery) along the A-pillar
2. Guide cables to the upper center of the windshield
3. Connect the OBD power cable to the vehicle's OBD port

<div align="left"><figure><img src="/files/P7zLoUyRtAPgYu2yMpNg" alt=""><figcaption></figcaption></figure></div>

#### Step 4: DMS Camera Installation

1. Remove the adhesive tape from the bottom of the DMS camera
2. Position the camera on the dashboard at approximately 30° angle to the steering wheel
3. Ensure the camera directly faces the driver

<div align="left"><figure><img src="/files/F8gDreKzdJEiskLQonao" alt="" width="350"><figcaption></figcaption></figure></div>

#### Step 5: System Verification

1. Turn on the vehicle ignition to power up the dashcam
2. Verify LED indicators (refer to LED Status table)
3. Check camera functionality:
   * Log into the platform using the provided credentials
   * Verify live video feed
   * Test camera switching functionality
   * Adjust camera positioning if needed

<figure><img src="/files/PG0JIvXPFHSNiUA3IiUw" alt="" width="474"><figcaption></figcaption></figure>

<figure><img src="/files/Bs1BVi46bvEzqiu17OMz" alt=""><figcaption></figcaption></figure>

### Important Notes

* Ensure proper cable routing to avoid interference with vehicle operation
* Wait full 2 hours after mounting base installation before attaching device
* Verify all connections before the final assembly
* Test the system thoroughly before regular use

Need additional assistance? Contact our 24/7 Support Center:

* Phone: +1-855-658-7225
* Email: <support.gps@matrackinc.com>


# MA Dashcam M4000

## MA DASHCAM M4000 INSTALLATION GUIDE

### What's in the Box

1. **OBD POWER CABLE** - Power connection cable for your vehicle's OBD port
2. **GPS ANTENNA CABLE** - External GPS antenna&#x20;
3. **M4000 DASHCAM** - The primary dashcam device
4. **WINDSHIELD SCREEN AND SIM DRAWER PIN** - Mounting accessories and SIM card tool

<figure><img src="/files/QvBmk7bZfNapemw6dbGO" alt=""><figcaption></figcaption></figure>

### LED Indicator Guide

<div align="left"><figure><img src="/files/K2TgJU060J0oJzc5YEAn" alt="" width="197"><figcaption></figcaption></figure></div>

The M4000 Dashcam has three LED indicators:

1. AMBER: POWER
2. PINK: CELLULAR
3. BLUE: GPS

| LED      | COLOR | CONNOTATION     | STATUS                        |
| -------- | ----- | --------------- | ----------------------------- |
| Power    | Amber | Solid On        | Device powered on (ACC On)    |
| Power    | Amber | Off             | Device in sleep (ACC Off)     |
| Power    | Amber | Off             | No power connected            |
| Cellular | Pink  | Solid On        | Network connected             |
| Cellular | Pink  | Blinks every 1s | Network Error/No SIM          |
| Cellular | Pink  | Off             | Device in sleep (ACC Off)     |
| GPS      | Blue  | Solid On        | GPS Signal Normal             |
| GPS      | Blue  | Blinks every 1s | Searching for GPS Satellites  |
| GPS      | Blue  | Off             | Off Device in sleep (ACC Off) |

### Simple OBD Port Plug & Play Installation

#### Step 1

A. Select a proper installation position and wipe the position clean.

<div align="left"><figure><img src="/files/l0xtWWU4TkS3UbfzG9ad" alt="" width="285"><figcaption></figcaption></figure></div>

B. Remove the protective film from the 3M tape of the mounting base and attach it to the position. Wait for 2 hours before proceeding to the next step. (See A for reference)

<div align="left"><figure><img src="/files/iDngjngSkJeoPXCFNXup" alt=""><figcaption></figcaption></figure></div>

C. Mount the device to the base and connect its power cable correctly (see B for reference).

#### Step 2

1. Connect the OBD power supply cable with the power terminal on the main unit. Align the grove to easily slide the cable.

<div align="left"><figure><img src="/files/eovnDGWiMxdjbRgtco6K" alt="" width="349"><figcaption></figcaption></figure></div>

1. Connect the GPS Antenna cable by plugging it into the small port with 4 pins.

#### Step 3

Route the OBD power, GPS Antenna cable & optional SOS button cables along the A pillar of the vehicle to the upper center of the windshield as shown in the figure. (refer D, blue dashed line)

<div align="left"><figure><img src="/files/dU0Tdr89CDnOR33CpikK" alt="" width="500"><figcaption></figcaption></figure></div>

Once these cables are connected, plug the other end of the OBD power cable into the rectangular OBD port of the vehicle (reference position C).

#### Step 4

<div align="left"><figure><img src="/files/YlN08nIN40gwfwgKMVn3" alt="" width="329"><figcaption></figcaption></figure></div>

I. Check the LED status (see LEDs table for reference and image above)

II. Check the camera. The camera is working correctly if you can view the live video of the camera and switch between the two cameras after logging in to the platform with the provided credentials via email. You can also manually adjust the positioning of the camera lens according to your needs.

### Support Information

24/7 Support Center\
Phone: +1-855-658-7225\
Email: <support.gps@matrackinc.com>

***


# &#x20; Admin Website

1. [How to Log In to Your Account](/gps-and-dashcam/readme/categories/admin-website/how-to-log-in-to-your-account)
2. [Where can I find the devices under my account?](/gps-and-dashcam/readme/categories/admin-website/where-can-i-find-the-devices-under-my-account)
3. [Where can I find the list of email addresses and phone numbers for getting the alerts?](/gps-and-dashcam/readme/categories/admin-website/where-can-i-find-the-list-of-email-addresses-and-phone-number-for-getting-the-alerts)
4. [How to Change Your Account Password](/gps-and-dashcam/readme/categories/admin-website/how-to-change-your-account-password)
5. [How can I select the alert options that I require?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-select-the-alert-options-that-i-require)
6. [How can I change the timezone?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-change-the-timezone)
7. [How can I add/edit the email ID and phone number for alerts?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-add-edit-the-email-id-and-phone-number-for-alerts)
8. [How can I assign a tracker to a vehicle?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-assign-a-tracker-to-a-vehicle)
9. [How do you remove a vehicle that is already assigned?](/gps-and-dashcam/readme/categories/admin-website/how-to-remove-a-vehicle-which-is-already-assigned)
10. [How do you change the update interval of your Asset tracker?](/gps-and-dashcam/readme/categories/admin-website/how-to-change-the-update-interval-of-your-asset-tracker)
11. [How to View / Add / Edit / Delete subgroup ?](/gps-and-dashcam/readme/categories/admin-website/how-to-view-add-edit-delete-subgroup)
12. [How to View / Edit sub-user permissions?](/gps-and-dashcam/readme/categories/admin-website/how-to-view-edit-sub-user-permissions)
13. [How to create Geofence?](/gps-and-dashcam/readme/categories/admin-website/how-to-create-geofence)
14. [How to create Aggressive Geofence?](/gps-and-dashcam/readme/categories/admin-website/how-to-create-aggressive-geofence)
15. [How to view or Delete Geofence?](/gps-and-dashcam/readme/categories/admin-website/how-to-view-or-delete-geofence)
16. [How to view or Delete Aggressive Geofence?](/gps-and-dashcam/readme/categories/admin-website/how-to-view-or-delete-aggressive-geofence)
17. [How to create a Landmark?](/gps-and-dashcam/readme/categories/admin-website/how-to-create-a-landmark)
18. [How to View / Edit Landmark?](/gps-and-dashcam/readme/categories/admin-website/how-to-view-edit-landmark)
19. [How can I generate the Landmark report?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-generate-the-landmark-report)
20. [How can I get the track history of the vehicle?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-get-the-track-history-of-the-vehicle)
21. [How can I generate the Travel Log Report?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-generate-the-travel-log-report)
22. [How can I get a start and stop report of my vehicle?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-get-a-start-and-stop-report-of-my-vehicle)
23. [How can I get the State Mileage Report for GPS Trackers?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-get-the-state-mileage-report-for-gps-trackers)
24. [How can I get the Mileage report?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-get-the-mileage-report)
25. [How do I get the DTC report?](/gps-and-dashcam/readme/categories/admin-website/how-to-get-the-dtc-report)
26. [How can we track one selected vehicle only?](/gps-and-dashcam/readme/categories/admin-website/how-can-track-one-selected-vehile-only)
27. [How can I get the Trip report for selected dates?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-get-the-trip-report-for-selected-dates)
28. [How can I get the current location location of all the devices in my account?](/gps-and-dashcam/readme/categories/admin-website/how-can-i-get-the-current-location-location-of-all-the-devices-in-my-account)
29. [How do you search for a driver on the map?](/gps-and-dashcam/readme/categories/admin-website/how-to-search-for-a-driver-on-the-map)
30. [How to contact Support from the tracking platform?](/gps-and-dashcam/readme/categories/admin-website/how-to-contact-support-from-the-tracking-platform)
31. [Map Zoom Controls](/gps-and-dashcam/readme/categories/admin-website/map-zoom-controls)
32. [Map and Satellite Views](/gps-and-dashcam/readme/categories/admin-website/map-and-satellite-views)
33. [Refresh Tracker Location](/gps-and-dashcam/readme/categories/admin-website/refresh-tracker-location)
34. [How to log out from the account?](/gps-and-dashcam/readme/categories/admin-website/how-to-log-out-from-the-account)


# How to Log In to Your Account

### Prerequisites

* You should have received an email containing your account link.
* Your username and password should be ready

<figure><img src="/files/ouzQIWKVN4B3QVrbyEE1" alt=""><figcaption></figcaption></figure>

## Login Steps

1. **Access Your Account Link**
   * Locate the welcome email sent to your registered email address
   * Click on the account link provided in the email
2. **Enter Your Credentials**
   * On the login page, enter your username in the username field
   * Enter your password in the password field
   * Click the "Login" button to access your account

### Troubleshooting

If you encounter any issues:

* Check that you're using the correct username and password
* Ensure you're using the most recent account link from your email
* If you continue to experience problems, contact our support team

### Security Tips

* Always ensure you're on the correct login page
* Never share your login credentials
* Log out when you're finished using the application

#### Contact Us

Phone: +1 (855) 658-7225 (M-F, 8:00 AM-5:00PM PT)&#x20;

24/7 Email: <support.gps@matrackinc.com>


# Where can I find the devices under my account?

## Viewing and Managing Your Devices

### Accessing Your Device List

1. Navigate to the **Account** section
2. Select **Listed Vehicles** from the menu options

<div align="center"><figure><img src="/files/co8sTbTETAtjTkx00tVR" alt=""><figcaption></figcaption></figure></div>

### Understanding the Device List

The Listed Vehicles section displays all devices associated with your account. Each entry shows:

* Vehicle name
* Notes
* VIN (Vehicle Identification Number)
* License number

<figure><img src="/files/0658s7nyQaxSI6fM7qHf" alt=""><figcaption></figcaption></figure>

### Editing Device Details

To modify device information:

1. Locate the device you wish to edit in the list
2. Click the pencil icon next to the device
3. Update the available fields as needed
4. Save your changes

### Available Actions

You can:

* View all devices assigned to your account
* Edit device details using the pencil icon
* Update vehicle information
* Add or modify notes


# Where can I find the list of email addresses and phone number for getting the alerts?

## Managing Alert Contact Information

### Finding Your Alert Contacts

1. Go to the **Account** section
2. Select **Contact Email/SMS for Alerts**

<div align="center"><figure><img src="/files/DJEj0477A6YGpOGWdpck" alt="" width="155"><figcaption></figcaption></figure></div>

<figure><img src="/files/pt5ZfIICnUJl5WYkgdct" alt=""><figcaption></figcaption></figure>

### Understanding the Contact List

The contact list displays:

* Person's name
* Email addresses
* Phone numbers

### About Alerts

* All system alerts are delivered to the registered email addresses and/or phone numbers
* You can choose to receive alerts through email, SMS, or both
* Multiple contacts can be added to receive alerts

### Adding New Contacts

To add a new contact:

1. Locate the contact information section
2. Fill in the required contact fields:
   * Name
   * Email address and/or phone number
   * select the service provider in case of SMS alerts
3. Click the '+' button to add the new contact

### Managing Contact Information

You can:

* View all existing alert contacts
* Add new email addresses
* Add new phone numbers
* Associate names with contact information

### Best Practices

* Keep contact information up to date
* Verify email addresses and phone numbers are entered correctly
* Add backup contacts to ensure important alerts are received
* Test new contact information after adding it

### Note

Ensure that critical contacts are always kept current to receive important system alerts without interruption.


# How to Change Your Account Password

## Accessing Password Settings

1. Navigate to **Settings**
2. Select **Change Password**

<div align="center"><figure><img src="/files/zBkWi8yXb6RJILVXat2p" alt=""><figcaption></figcaption></figure></div>

### Changing Your Password

1. Enter your current password
2. Enter your new password
3. Confirm your new password
4. Click "Save" to apply the changes

<div align="center"><figure><img src="/files/W0ab88KyFdWfhhFg4ftp" alt=""><figcaption></figcaption></figure></div>

### Password Security Tips

* Choose a strong password that includes:
  * A mix of uppercase and lowercase letters
  * Numbers and special characters
  * At least 8 characters in length
* Avoid using personal information in your password
* Don't reuse passwords from other accounts
* Change your password periodically for enhanced security

### Important Notes

* Your new password must be different from your current password
* Keep your password secure and don't share it with others
* Log out and log back in to ensure the new password is working

### Troubleshooting

If you experience issues:

* Ensure your current password is entered correctly
* Check that your new password meets all requirements
* If you're locked out, contact support for assistance

#### Contact Us

Phone: +1 (855) 658-7225 (M-F, 8:00 AM-5:00PM PT)&#x20;

24/7 Email: <support.gps@matrackinc.com>


# How can I select the alert options that I require?

## Managing Your Alert Settings

### Accessing Alert Settings

1. Go to **Settings**
2. Select **Change Alert Settings**

<div align="center"><figure><img src="/files/2elDkslRQj4wlA5FUjYb" alt=""><figcaption></figcaption></figure></div>

### Enabling Alerts

1. Review the available alert options in the settings panel
2. Enable each alert types you want to receive based on the device you own.
3. Save your changes
4. Alerts will be sent to email addresses listed under Account Information > Contacts

<div align="center"><figure><img src="/files/DLs8EMGXLt6pbVK1lCSc" alt="" width="347"><figcaption></figcaption></figure></div>

### Disabling Alerts

1. Navigate to **Change Alert Settings**
2. Locate the alert options you want to disable
3. Uncheck the boxes for alerts you no longer want to receive
4. Keep boxes checked for alerts you want to continue receiving
5. Save your changes

### Important Information

* All enabled alerts will be sent to registered email addresses and phone numbers
* You can modify alert settings at any time
* Changes take effect immediately after saving
* Multiple alert types can be enabled simultaneously

### Best Practices

* Regularly review your alert settings
* Ensure contact information is up to date
* Enable only the alerts you need
* Test new alert settings after making changes

### Note

Remember to check your contact information under Account Information > Contacts to ensure alerts are being sent to the correct email addresses.

### Managing Multiple Alerts

You can:

* Enable specific alerts while keeping others disabled
* Update multiple alert settings in one session
* Review your current alert configuration at any time
* Adjust settings based on your changing needs


# How can I change the timezone?

## Changing Your Time zone Settings

### Accessing Time zone Settings

1. Navigate to **Settings**
2. Select **Change Time zone**

<div align="center"><figure><img src="/files/g6LiXihQG6AxkA6QLvRS" alt=""><figcaption></figcaption></figure></div>

### Selecting Your Time zone

1. Click on the time zone dropdown menu
2. Browse or search for your appropriate time zone
3. Select your desired time zone
4. Save your changes

### Best Practices

* Choose the time zone where your primary operations take place
* Verify the correct time zone is selected by checking the displayed times
* Update your time zone when traveling or relocating

<div align="center"><figure><img src="/files/y2AbpDrE9EWmPQY6Esmp" alt=""><figcaption></figcaption></figure></div>

### Things to Consider

* The time zone setting affects:
  * Alert timing
  * Report timestamps
  * System notifications
  * Scheduled events
  * Data logging times

### Note

If you manage multiple locations, ensure you're aware of which time zone is set for your account as it will affect all time-based functions.


# How can I add / edit the email ID and phone number for alerts?

## Adding and Editing Alert Contacts

### Accessing Contact Settings

1. Go to **Settings**
2. Select **Add/Edit Email/SMS for Alerts**

<div align="center"><figure><img src="/files/QSsNgiDWVnwI6PKZXHbm" alt=""><figcaption></figcaption></figure></div>

### Adding New Contact Information

1. Navigate to the contact management section
2. To add a new contact:
   * Enter the email address and/or phone number
   * Fill in any required additional information
   * Click the "**Add Contact Email**" or "**Add Contact Number** " button

<figure><img src="/files/XLseBRy4GbycFvpu6X5c" alt=""><figcaption></figcaption></figure>

### Managing Multiple Contacts

* You can add multiple email addresses and phone numbers
* Each contact can be configured independently
* Remove unnecessary contacts when no longer needed
* Set primary and secondary contacts if needed

### Important Information

* All system alerts will be sent to the registered contacts
* Ensure contact information is accurate and current
* Changes take effect immediately after saving
* Test new contact information after adding or editing

### Best Practices

* Verify email addresses and phone numbers are entered correctly
* Keep contact information up to date
* Add backup contacts for critical alerts
* Review contact list periodically
* Remove outdated contact information

### Note

Regular maintenance of your alert contact list ensures you receive all important notifications without interruption.


# How can I assign a tracker to a vehicle?

## Assigning and Managing Vehicle Trackers

<div align="center"><figure><img src="/files/h7P49jaSRmVylD7J6d97" alt=""><figcaption></figcaption></figure></div>

### Adding a New Vehicle

1. Navigate to **Settings**
2. Select **Add/Edit Vehicle**
3. Click the "**Add +"** button
4. Enter vehicle details:
   * First name
   * Last name
5. Submit the information
6. Select the device IMEI# to associate with the vehicle from the dropdown menu that appears
7. Save your changes

<div align="center"><figure><img src="/files/dWDGYIf2vrvXSJSK9bOh" alt="" width="347"><figcaption></figcaption></figure></div>

### Editing Vehicle Information

1. Go to **Settings**
2. Select **Add/Edit Vehicle**
3. Locate and select the vehicle you want to modify
4. Choose the **Edit** option
5. Update the vehicle name as needed
6. Save your changes

<figure><img src="/files/JhN8RrFYUNHZfs0AxaQ6" alt=""><figcaption></figcaption></figure>

### Important Information

* Devices must be available in the system before they can be assigned
* Each vehicle can only be associated with one tracker
* Vehicle names should be easily identifiable
* Changes take effect immediately after saving

### Best Practices

* Use consistent naming conventions for vehicles
* Double-check device assignments before saving
* Keep vehicle information up to date
* Document any changes made to vehicle-tracker assignments

### Tips for Vehicle Names

* Use clear, recognizable names
* Consider including:
  * Vehicle type or model
  * Department or division (if applicable)
  * Unique identifier or number
  * Location (if managing multiple sites)

### Note

Ensure all vehicle and tracker assignments are verified after setup to confirm proper tracking functionality.




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