> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/gps-and-dashcam/readme/categories/device-installation-and-setup/st-4345-weatherproof-hardwired-tracker.md).
# ST-4345 Weatherproof Hardwired Tracker
## MA Weatherproof 4345 User Guide
### Installation Guide
#### Step 1: Wiring Identification
* Red Cable: Power supply (12V)
* Black Cable: Ground
* Blue Cable: Ignition sense
* Additional wires should remain unconnected
#### Step 2: GPS Tracker Installation
**Important: Installation Location**
* Do NOT install under the hood
* Do NOT install in metal-enclosed spaces
* Device requires clear access to GPS signals
* Can be mounted anywhere on vehicle/trailer with access to open sky
#### Step 3: Ignition Mode Setup
Two operation modes are available:
**A. Normal Ignition Mode**
* Connect all three wires (red, black, and blue)
* This is the default operation mode
* All features are available
**B. Virtual Ignition Mode**
* Connect only red and black wires
* Ideal for:
* Trailers
* RVs
* Assets without ignition wires
* Device updates based on vehicle movement
* Note: Ignition ON/OFF and Engine status reports unavailable
### Device Status Indicators
#### LED Light Patterns
**Cellular LED (Blue)**
* Searching for Network: Fast blinking twice per second
* Carrier Lock: Slow blinking once every 3-4 seconds
**GPS LED (Red)**
* Searching for Satellite: Fast blinking twice per second
* GPS Lock: Slow blinking once every 3-4 seconds
### Account Setup and Operation
#### Step 4: Account Access
1. For new devices: Visit matrackinc.com/gpsactivation to complete the activation
2. Login credentials will be emailed to you
3. Wait for the blue status LED to begin blinking
4. The device will begin transmitting data to the server
#### Update Intervals
* Vehicle Running: Updates every 1-2 minutes
* Vehicle Stationery: Updates every 2 hours
### Troubleshooting
#### If the Device Is Not Updating After the Installation
1. Verify LED Status
* Check that blue LED blinks once every 3-4 seconds
* Start vehicle engine
* Keep the engine running for several minutes to trigger an update
2. Check Update Frequency
* Engine OFF: Updates every 2 hours
* Engine ON: Updates every 1-2 minutes
3. Common Issues
* If updates occur every 2 hours with the engine running:
* Check the blue ignition sense wire connection
* Required for real-time updates in Normal Ignition mode
### Support Contact
Email:
#### Phone Support
* Hours: 8 am to 5 pm PST, Monday through Friday
* Phone: +1 (855) 658-7225
---
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