How to resolve Missing Event Data error while certifying logs

Handling Missing Event Data

Overview

This guide explains how to handle events with missing data in your daily certification process. The system will highlight events that require attention and provide options for addressing incomplete information.

Identifying Missing Data

Events with missing data are easily identifiable by:

• Yellow highlighting in the Review screen

• The presence of an "Add missing data" button on the left side of the event row

Methods for Handling Missing Data

Option 1: Adding Missing Data

1. While certifying the logs, navigate to the Review screen

2. Scroll down and look for events highlighted in yellow

3. Scroll to the far left of the highlighted event

4. Click the "Add missing data" button

5. Complete all required fields in the popup window and click "Save" to confirm your entries

Option 2: Proceeding Without Adding Data

If you prefer not to add the missing data, you can:

1. Click the "Approve" button in the Review screen

2. Select "Proceed to sign" in the confirmation popup and continue with the day certification process

Best Practices

• Review all yellow-highlighted events before proceeding

• Ensure all added data is accurate and complete

• Save your changes before moving to the next event

Need Help?

If you encounter any issues while managing missing data, please contact our support team for assistance.