How to resolve Missing Event Data error while certifying logs

Handling Missing Event Data

Overview

This guide explains how to handle events with missing data in your daily certification process. The system will highlight events that require attention and provide options for addressing incomplete information.

Identifying Missing Data

Events with missing data are easily identifiable by:

• Yellow highlighting in the Review screen.

• There will be an "Add missing data" button on the left side of the event row.

Methods for Handling Missing Data

Option 1: Adding Missing Data and Certifying

1. Click on the "Review" tab while certifying.

1. Carefully scroll through the day's log details.

2. Verify that all information is accurate.

3. If there is a log entry marked in yellow, that means that the log entry has some missing data, like a missing location or a missing odometer value. If no, you can skip this step. If yes, scroll to the right of that entry to add the missing data.

4. Click "Add Missing Data."

1. Click "Yes" on the prompt and proceed to add the missing data.

1. Once all missing data is added, all yellow entries will be cleared. After that, click "Approve" in the top-right corner.

1. Click "Agree" on the confirmation page.

1. Wait for the success message confirming the log certification.

Option 2: Proceeding Without Adding Data

If you prefer not to add the missing data, you can:

1. Click the "Approve" button in the Review screen.

2. Select "Proceed to sign" in the confirmation pop-up and continue with the day certification process.

Best Practices

• Review all yellow-highlighted events before proceeding.

• Ensure all added data is accurate and complete.

• Save your changes before moving to the next event.

Need Help?

If you encounter any issues while managing missing data, please contact our support team for assistance.