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    • Welcome to Matrack's GPS & Dashcam Support Portal
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        • Admin Website
          • How to Log In to Your Account
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          • How to create Geofence?
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          • How to View / Edit Landmark?
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          • How can I generate the Travel Log Report?
          • How can I get a start and stop report of my vehicle?
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          • How can I get the Mileage report?
          • How to get the DTC report?
          • How can track one selected vehile only?
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          • How to Search for a driver on the map ?
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        • Phone App
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          • How can I change the password of my account from the app?
          • How can I select the alert options that I require from the app?
          • How can I change the timezone through the app?
          • How can I add/edit the email ID and phone number for alerts from the app?
          • How can I assign a tracker to a vehicle from the app?
          • How to remove a vehicle that is already assigned from the app?
          • How do I change the update interval of the Asset tracker from the app?
          • How to View / Add / Edit / Delete subgroup from the app?
          • How to create Geofence from the app?
          • How can I get the track history of the vehicle from the app?
          • How can I generate the Travel Log Report from the app?
          • How can I get a start and stop report of my vehicle from the app?
          • How can I get the State Mileage Report from the app?
          • How can I get the Mileage report from the app?
          • How can I get the Trip report for selected dates from the app?
          • How can I get the current location location of all the devices in my account from the app?
          • How to Search a driver on the map from the app?
          • Map Zoom Controls
          • Map and Satellite Views
          • Refresh Tracker Location
        • General FAQs
          • How to Activate Your GPS Tracker?
          • How to Reactivate Your GPS Tracker?
          • How to Cancel Your GPS Tracker Subscription?
          • Where can I purchase the GPS tracker?
          • What is the replacement process?
          • Shipping Options Guide
  • Trailer Tracking
    • Welcome to Matrack's Trailer Tracking Help Page
      • Device Activation Guide
      • Installation and Testing Guide
      • Features and Benefits
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Matrack Inc

On this page
  • Managing Missing Data Events
  • Getting Started
  • Accessing Missing Data Events
  • Managing Events with Missing Data
  • Identifying Missing Data
  • Need Help?
Export as PDF
  1. ELD
  2. Welcome to Matrack's ELD Support Portal
  3. Categories
  4. Matrack ELD Driver App Guides

How to add missing data in events

Last updated 23 days ago

Managing Missing Data Events

Getting Started

  1. Launch the app

  2. Sign in using your credentials

Accessing Missing Data Events

  1. Tap the menu icon (three horizontal lines) in the top left corner

  1. Select "Missing Data Events" from the menu options

Managing Events with Missing Data

  1. Locate the event you want to update

    • If there is a log entry marked in yellow, that means that the log entry has some missing data, like a missing location or a missing odometer value. Scroll to the right of that entry to add the missing data.

    • Click "Add Missing Data."

    • Click "Yes" on the prompt and proceed to add the missing data

  2. Enter the required information:

    • Location: Select the appropriate location from the field options

    • Engine Hours: Input current engine hours

    • Odometer Readings: Enter the accurate odometer value

  3. Tap "Save" to confirm changes

Identifying Missing Data

  • Events with missing data are highlighted in yellow

  • Each highlighted event includes an option to add missing data

  • Missing data can be added directly within the event

Important Notes

  • Review the highlighted events before proceeding

  • Verify all entered information for accuracy

  • Save changes after each update

  • Choose the option that best fits your current needs

Need Help?

Contact support if you need assistance with managing missing data events.