# How to contact support from the app

## Contacting Support Through the App

### Matrack ELD Driver App

#### Getting Started

1. Launch and log in to the Matrack ELD Driver App.

#### Accessing Support

1. Locate the menu icon (three horizontal lines) in the top-left corner.

<div align="left"><figure><img src="/files/1XrbZR1yc0xjoxtVp5EU" alt="" width="375"><figcaption></figcaption></figure></div>

2. Tap to open the menu.
3. Scroll down and select "Other options."<br>

   <div align="left"><figure><img src="/files/93gfysnVkTni0F7jXffj" alt="" width="301"><figcaption></figcaption></figure></div>
4. Scroll further down the menu and select "Help."

<div align="left"><figure><img src="/files/JHge9DL5mygftecCslU0" alt="" width="404"><figcaption></figcaption></figure></div>

#### Sending a Support Email

1. Click "Email Support."

<div align="left"><figure><img src="/files/fZu3g1Iznte9etCa4xsT" alt="" width="302"><figcaption></figcaption></figure></div>

1. Your default email client will open automatically.
2. The support email address will be pre-filled.
3. Compose your message:
   * Describe your issue in detail.
   * Include any relevant information.
   * Add attachments if needed.
4. Send your email.

#### Tips for Effective Support Requests

* Be specific about the issue you're experiencing.
* Include any error messages you've received.
* Mention when the issue started.
* Describe what you were doing when the problem occurred.

#### Need Immediate Assistance?

If your issue is urgent, consider using alternative support channels available through Matrack.


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