How to contact support from the app

Contacting Support Through the App

Matrack ELD Driver App

Getting Started

1. Launch and log in to the Matrack ELD Driver App.

Accessing Support

1. Locate the menu icon (three horizontal lines) in the top-left corner.

1. Tap to open the menu.

2. Scroll down and select "Other options."

   
3. Scroll further down the menu and select "Help."

Sending a Support Email

1. Click "Email Support."

1. Your default email client will open automatically.

2. The support email address will be pre-filled.

3. Compose your message:

   • Describe your issue in detail.

   • Include any relevant information.

   • Add attachments if needed.

4. Send your email.

Tips for Effective Support Requests

• Be specific about the issue you're experiencing.

• Include any error messages you've received.

• Mention when the issue started.

• Describe what you were doing when the problem occurred.

Need Immediate Assistance?

If your issue is urgent, consider using alternative support channels available through Matrack.