> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/eld/readme/categories/matrack-eld-driver-app-guides/how-to-contact-support-from-the-app.md).

# How to contact support from the app

## Contacting Support Through the App

### Matrack ELD Driver App

#### Getting Started

1. Launch and log in to the Matrack ELD Driver App.

#### Accessing Support

1. Locate the menu icon (three horizontal lines) in the top-left corner.

<div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2FkaixP3DoqlbGcDAIJhKW%2Fimage.png?alt=media&amp;token=c16d5b2f-e53d-49fd-9590-b8b408584fb5" alt="" width="375"><figcaption></figcaption></figure></div>

2. Tap to open the menu.
3. Scroll down and select "Other options."<br>

   <div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2FX00ytyQrhxRvabubm36L%2Fimage.png?alt=media&amp;token=4c4635c0-91b7-4bf9-8fa9-8b1b20b7e56c" alt="" width="301"><figcaption></figcaption></figure></div>
4. Scroll further down the menu and select "Help."

<div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2FKb1hNHbQM5vq2TvAx4K8%2Fimage.png?alt=media&amp;token=8c762e70-dc36-4b16-bae2-84c73cfbad3d" alt="" width="404"><figcaption></figcaption></figure></div>

#### Sending a Support Email

1. Click "Email Support."

<div align="left"><figure><img src="https://3872183707-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTBk5ly0PI6mwf3CgyOBo%2Fuploads%2Ft4EMNZNwHvm4fxsxP5XI%2Fimage.png?alt=media&amp;token=fbced88f-53a1-4c09-8dd9-dbd89fe097e5" alt="" width="302"><figcaption></figcaption></figure></div>

1. Your default email client will open automatically.
2. The support email address will be pre-filled.
3. Compose your message:
   * Describe your issue in detail.
   * Include any relevant information.
   * Add attachments if needed.
4. Send your email.

#### Tips for Effective Support Requests

* Be specific about the issue you're experiencing.
* Include any error messages you've received.
* Mention when the issue started.
* Describe what you were doing when the problem occurred.

#### Need Immediate Assistance?

If your issue is urgent, consider using alternative support channels available through Matrack.