How to contact Support from the tracking platform?

Contacting Technical Support

Overview

Our Technical Support team is available 24/7 via email to assist you with any questions or issues you may encounter while using the tracking platform.

Accessing Support

Through the Platform

1. Locate the "Support" option in the platform menu

2. Click to open the support interface

3. Compose and send your email directly through the platform

Support Features

• 24/7 availability

• Direct email communication

• Technical assistance for all platform features

• Fast response times

Best Practices for Contacting Support

When Sending Your Request

• Clearly describe your issue or question

• Include relevant account information

• Provide specific examples when applicable

• Add screenshots if possible

• Mention any troubleshooting steps already taken

What to Include

• Your account information

• Vehicle or device details (if applicable)

• Time and date of any specific incidents

• Description of what you were trying to accomplish

• Any error messages received

Response Time Expectations

• All emails are monitored 24/7

• Support team works to provide prompt responses

• Priority given to urgent technical issues

• Regular updates on ongoing issues

Tips for Efficient Support

• Keep your initial message clear and concise

• Save the support email address for future reference

• Follow up on existing tickets rather than creating new ones

• Check any provided documentation before contacting support

For urgent matters, please indicate the priority level in your email subject line.