How to contact Support from the tracking platform?
Contacting Technical Support
Overview
Our Technical Support team is available 24/7 via email to assist you with any questions or issues you may encounter while using the tracking platform.
Accessing Support
Through the Platform
Locate the "Support" option in the platform menu
Click to open the support interface
Compose and send your email directly through the platform
Support Features
24/7 availability
Direct email communication
Technical assistance for all platform features
Fast response times
Best Practices for Contacting Support
When Sending Your Request
Clearly describe your issue or question
Include relevant account information
Provide specific examples when applicable
Add screenshots if possible
Mention any troubleshooting steps already taken
What to Include
Your account information
Vehicle or device details (if applicable)
Time and date of any specific incidents
Description of what you were trying to accomplish
Any error messages received
Response Time Expectations
All emails are monitored 24/7
Support team works to provide prompt responses
Priority given to urgent technical issues
Regular updates on ongoing issues
Tips for Efficient Support
Keep your initial message clear and concise
Save the support email address for future reference
Follow up on existing tickets rather than creating new ones
Check any provided documentation before contacting support
For urgent matters, please indicate the priority level in your email subject line.
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