> For the complete documentation index, see [llms.txt](https://help.matrack.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.matrack.io/eld/readme/categories/matrack-eld-driver-app-guides/managing-unidentified-driving-events.md).
# Managing Unidentified Driving Events
### Understanding Unidentified Events
* Events occur due to miscommunication between the ECM port and the ELD device.
* Appears in the 'Unidentified Events' folder.
## Managing Unapproved Dates in the Matrack ELD Driver App
This guide explains how to review, claim, and manage unapproved dates in your Matrack ELD Driver application.
### Accessing Unapproved Dates
1. Open the Matrack ELD Driver app.
2. Locate and click the menu icon (three horizontal lines) in the top-left corner.
3. From the menu options, select "Unidentified Events."
### Reviewing and Fetching Dates
When you access the Unapproved Dates section, you'll see a list of dates requiring your review. To view more dates:
1. Select your desired date range using the date selector.
2. Click the "**Fetch**" button to load dates within your selected range.
3. The system will display all unapproved dates within your specified timeframe.
### Claiming Events
To claim one or multiple events:
1. Review the list of displayed dates.
2. Select the event(s) you wish to claim.
3. Click the "**Review**" button.
4. In the pop-up window, enter any required notes about the claim.
5. Click "**Save**" to proceed.
#### Reviewing Unidentified Events
After saving your initial claim, you'll be taken to the Review Unidentified Events page:
1. Review each event carefully.
2. To remove an event from the claim, uncheck its corresponding checkbox.
3. Scroll horizontally to view all event details.
4. To add missing information:
* Locate the pencil icon on the far right of the event.
* Click the icon to open the editing interface.
* Enter the missing data.
* Click "Save" to confirm your changes.
#### Finalizing the Claim
1. Once you've reviewed and updated all events, click the "Claim" button in the top-right corner.
2. If successful, the status will update to "Success."
### Rejecting Events
To reject one or multiple events:
1. Select the event(s) you wish to reject.
2. Click the "Reject" button.
3. Enter notes explaining the reason for rejection.
4. Click "Save."
5. A confirmation pop-up will appear indicating a successful rejection.
### Tips for Success
* Always review event details thoroughly before claiming or rejecting.
* Provide clear, detailed notes when claiming or rejecting events.
* Double-check any missing information you add before saving.
* Ensure all required fields are completed before finalizing claims.
### Need Help?
If you encounter any issues while managing unapproved dates, please contact our support team for assistance.
