Managing Unidentified Driving Events

Understanding Unidentified Events

  • Events occur due to miscommunication between the ECM port and the ELD device.

  • Appears in the 'Unidentified Events' folder.

Managing Unapproved Dates in the Matrack ELD Driver App

This guide explains how to review, claim, and manage unapproved dates in your Matrack ELD Driver application.

Accessing Unapproved Dates

  1. Open the Matrack ELD Driver app.

  2. Locate and click the menu icon (three horizontal lines) in the top-left corner.

  1. From the menu options, select "Unidentified Events."

Reviewing and Fetching Dates

When you access the Unapproved Dates section, you'll see a list of dates requiring your review. To view more dates:

  1. Select your desired date range using the date selector.

  2. Click the "Fetch" button to load dates within your selected range.

  1. The system will display all unapproved dates within your specified timeframe.

Claiming Events

To claim one or multiple events:

  1. Review the list of displayed dates.

  2. Select the event(s) you wish to claim.

  1. Click the "Review" button.

  2. In the pop-up window, enter any required notes about the claim.

  1. Click "Save" to proceed.

Reviewing Unidentified Events

After saving your initial claim, you'll be taken to the Review Unidentified Events page:

  1. Review each event carefully.

  2. To remove an event from the claim, uncheck its corresponding checkbox.

  3. Scroll horizontally to view all event details.

  4. To add missing information:

    • Locate the pencil icon on the far right of the event.

    • Click the icon to open the editing interface.

    • Enter the missing data.

    • Click "Save" to confirm your changes.

Finalizing the Claim

  1. Once you've reviewed and updated all events, click the "Claim" button in the top-right corner.

  1. If successful, the status will update to "Success."

Rejecting Events

To reject one or multiple events:

  1. Select the event(s) you wish to reject.

  2. Click the "Reject" button.

  3. Enter notes explaining the reason for rejection.

  4. Click "Save."

  5. A confirmation pop-up will appear indicating a successful rejection.

Tips for Success

  • Always review event details thoroughly before claiming or rejecting.

  • Provide clear, detailed notes when claiming or rejecting events.

  • Double-check any missing information you add before saving.

  • Ensure all required fields are completed before finalizing claims.

Need Help?

If you encounter any issues while managing unapproved dates, please contact our support team for assistance.

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