What is the replacement process?

GPS Tracker Replacement Process

Warranty Coverage

• All GPS tracking devices come with a 1-year standard warranty

• The warranty period begins from the date of purchase

• Coverage includes manufacturing defects and hardware malfunctions

Replacement Eligibility

Your device qualifies for replacement if:

• It is within the 1-year warranty period

• The device is defective and cannot be fixed through troubleshooting

• The issue is covered under warranty terms

Replacement Process Steps

1. Contact Support

   • Report the device issue

   • Provide device details and purchase information

   • Document troubleshooting steps already taken

2. Troubleshooting

   • Work with our technical support team

   • Complete all recommended troubleshooting steps

   • Confirm if the issue persists

3. Replacement Approval

   • The support team verifies the warranty status

   • Confirms device cannot be fixed

   • Issues replacement authorization

Required Information

When requesting a replacement, please have ready:

• Device model number and serial number

• Proof of purchase

• Detailed description of the issue

• Record of troubleshooting attempts

What to Expect

After the replacement is approved:

• You will receive return shipping instructions

• A replacement device will be processed

• Tracking information will be provided

• New device activation instructions will be sent

Important Notes

• Keep all communication records

• Package your device carefully for return shipping

• Follow the provided return instructions precisely

• New warranty terms will be provided with the replacement device

Need Help?

Contact our support team if you:

• Need to initiate a replacement request

• Have questions about warranty coverage

• Need help with the return process

• Haven't received your replacement device

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Note: This guide covers the standard replacement process. Special circumstances may require additional steps.